Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Yori R
from Georgia
Verified Purchase:Yes
So cool and hip! It's very comfortable works just as expected. It connects automatically to my phone. I'm still learning all its features so may update later.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 8, 2025
Howdy Yori,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. We're delighted to hear how comfortable wearing your device has been and how its features have surpassed your expectations. We understand that a learning curve may apply when changing to new devices. This is why we offer a plethora of resources to help you become better acquainted with your device and its features. Feel free to check out the resources shared below. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. We're delighted to hear how comfortable wearing your device has been and how its features have surpassed your expectations. We understand that a learning curve may apply when changing to new devices. This is why we offer a plethora of resources to help you become better acquainted with your device and its features. Feel free to check out the resources shared below. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Posted by: Mrswilliams2010
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
It records sleep , detects snoring, energy level, lots of nice features. ECG feature , does not record blood pressure. Glad i upgraded
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable and reliable
on July 27, 2024
Posted by: Prolithe
[This review was collected as part of a promotion.] We have a couple of different samsung devices in our home and have had a amazing experience with each of them. The phones are amazing and the galaxy Ai is just a added bonus. From calling my family back home when on deployment to the smart TV entertaining my younger kids with all their favorite shows... our samsung devices have given us far better experiences than similar devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Over priced for what you get
on August 8, 2024
Posted by: Jaclyn
from Wisconsin
Expertise:Expert
Have had this watch a week and will not even hold a charge for a full day. How are you to track your steps and sleep when it can barely stay charged for 12 hours? I have turned on power saving, deleted a bunch of apps, use it for time and counting steps so it can last for 12 hours. Why have it if you cannot even use it to its full potential? Very disappointed when you spend this kind of money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, August 8, 2024
We appreciate you reaching out to us, Jaclyn. We see that you are reaching out to us to let us know about your experience with our Watch7. The Galaxy Watch7 enhances daily wellness with personalized workouts and intelligent health monitoring capabilities. Featuring functions such as Sleep Apnea monitoring, Body Composition Analysis, and Dual-Frequency GPS, the Watch7 is an essential device for AI technology enthusiasts. If you are experiencing reduced battery life, we recommend starting by updating your device's software. We will provide a link to guide you through this process, as well as other options to help optimize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Cannot charge wirelessly from Samsung phones
on August 25, 2024
Posted by: Gdgtgeek
[This review was collected as part of a promotion.] Not much improvement over watch6. Lost the ability to wirelessly charge from Samsung phone using the reverse wireless power share feature.
Galaxy AI features are not useful at all.
Galaxy AI features are not useful at all.
Value
3
Response from Samsung USBy R&R Team, August 26, 2024
Thanks for leaving us your honest review. Our customer's feedback is always needed as we continue to make improvements to our products and services. We have received your feedback about the Watch7 and would like to share more information about its features. The Galaxy Watch7 comes with an advanced AI algorithm for sleep analysis. It also offers a De Novo FDA-authorized Sleep Apnea feature, which serves as a proactive tool to check for potential signs of moderate to severe sleep apnea. Additionally, the watch provides real-time readings and alerts for abnormally high or low heart rates through its Heart Rate monitoring feature. If you have any further concerns or questions, reach out to us at Samsung Support. -Kelvin
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
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smsng.us/Warranty-Info
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Written by a customer while visiting Samsung US
Customer Rating
5
Great !!! Love the product.
on July 26, 2024
Posted by: Muhammad
from MN
Great watch with full of features. Placed another order. On issues if I need to charge it everyday. Of course if you play with the watch like watching videos or typing messages, browsing the battery wont last long. Keep in mind this is a watch not a phone. Here n there ecg and exercising app works great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life is absolutely terrible
on July 27, 2024
Posted by: Raymond
from New York
Expertise:Intermediate
The watch seems fine. Faster than my previous Watch 4 and much more comfortable to wear, but the battery life is abysmal. It's very inconsistent with the longest its lasted being about a day and a half and the shortest being a half a day. Not even sure what's going on as I mainly wear it to notify me of work emails/calls and to track my steps, nothing more. Very disappointing. I cannot recommend this product until the battery life problem is figured out.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, July 28, 2024
Thank you for leaving us your feedback, Raymond. We understand that you are reaching out regarding your Watch7 battery life. Samsung devices come with a 12-month limited warranty that covers manufacturer defects. We recommend performing a diagnostic on your watch to ensure your battery is in good condition. I will be attaching a link below to help you do so, as well as other troubleshooting options. If this continues, reach out to us at Samsung Support for additional assistance.
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Good design and features, TERRIBLE BATTERY.
on July 28, 2024
Posted by: Abby
from Mukwonago, Wisconsin
Expertise:Intermediate
I've had this watch for a week and now and the battery is terrible. I like the look of it, I love the display, and I love the features, but the fact that I have to charge the watch two to three times a day is ridiculous. I have the always on display turned off too so I'm not even using all the features. They're having me send my watching to get "repaired* but I'm not optimistic about this considering other people are having the same issue.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, September 8, 2024
Thank you for taking the time to provide us with your honest feedback, Abby. Your input is valuable as we strive to make enhancements. We see that you contacted us regarding your Galaxy Watch7. The new 3nm processor significantly improves your daily tasks. You can swiftly transition from checking the weather to monitoring your workouts.
Additionally, it enhances battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. Gain unprecedented insights into your body. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. We see that you reached out regarding your experience with shorter battery life on your device. It looks like you are in the process of getting your device serviced. If you require any further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Additionally, it enhances battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. Gain unprecedented insights into your body. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. We see that you reached out regarding your experience with shorter battery life on your device. It looks like you are in the process of getting your device serviced. If you require any further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US