Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5 out of 5
4.5
(4,654 Reviews)
Open Ratings Snapshot
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product. 
(
1,052 out of 1,294
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
3 out of 5
3
VERY POOR BATTERY LIFE and INACCURATE TRACKING
on September 4, 2025
Posted by: Mickey
from Fort Worth, Texas
Expertise:Intermediate
I purchased my watch for the features. However I am unable to use all the features of my choice at all times. The battery DIES within 24 hours of usage. Samsungs resolution to this issue is for the customer NOT to use all features all the time. It's very frustrating because that is the reason I purchased the watch to USE ALL of the FEATURES.
The other issue I have is the accuracy of steps and pulse. Sometimes the inaccurate information won't update until the next day or after hard reset or update. I am using the tracking to have real time info.
I want so bad to LOVE my watch not just tolerate it since I've spent my money on it.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 5, 2025
Salutations Mickey, Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few instances may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. For your convenience, I have included additional resources to address what you've described to be experiencing. If you have any questions for us after reviewing the resources below or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra

Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I wanted
on July 27, 2024
Posted by: Badhand386
[This review was collected as part of a promotion.] First things first, the battery life is greatly improved! If battery life was the biggest holdout for you, you’re in luck, as they’ve definitely enhanced that.
The biosensor suite is incredible; it’s super accurate and provides a plethora of useful information for you.
I’ve tried multiple workout modes and have found them all to be very accurate with their calorie and exertion estimations.
Great product, and I highly recommend it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Batter drained
on August 3, 2024
Posted by: Grim
from California
Expertise:Expert
The batter sucks! and I cannot make phones calls out. Bought this is I don't have to carry my phone around but you need your phone close in order to make a call. The batter lasts maybe 4hrs?
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 9, 2024
Thank you for reaching out to leave your feedback. We love hearing from you and gaining your insights. It's great to see that you are reviewing the new Watch7. If your hands are full, you can make and answer phone calls using your Watch7 and then continue the conversation on your phone. We understand the importance of having your battery last so that you can use features like this on your watch. We recommend making sure that your watch's software is up to date. Check out the following link for instructions on how to do so. If you need any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I miss my Watch 6
on July 31, 2024
Posted by: Yannette
Expertise:Expert
Verified Purchase:Yes
The battery life is horrible. It does not make it a whole day. I wear it from 6:30 am to 6 pm then it needs to be charged because the battery is low.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, July 31, 2024
We appreciate you reaching out to us, Yannette. Your feedback is important as we work to make improvements. It seems like you're having issues with the battery life of your Watch7. We understand how crucial it is to have a fully charged device for features like sleep tracking and heart rate monitoring. We suggest running a diagnostic on your watch battery. If your watch is paired with a Samsung phone, you can use Samsung Members to do this. If the test shows that the battery is in good condition, it will be a positive sign. I will provide a link to guide you through the process and offer additional tips to maximize your battery life. If this persists, reach out to us at Samsung Support for additional support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Sucks compared to older models for now, read why
on August 2, 2024
Posted by: Skim
Not compatible with older watchfaces. Beware. I had a subscription to two of the major watchface apps and can no longer use them. It's so frustrating. It's been announced that when they upgrade thier older watches they will be compatible. Why not make the new product the best? Incompatibility with the majority of the market share makes this watch suck.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 2, 2024
Thank you for leaving your honest feedback. We always love to hear from you and get your insights about your experience with our devices. We see that you are reaching out to us about your new Watch Ultra. With the Watch Ultra, you can start your day strong with a score that calculates your physical readiness based on yesterday's sleep, heart rate, and steps. Again, we appreciate you letting us know about your experience and we appreciate your patience as we continue to make changes and improve in the future. For any further concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery sucks
on August 6, 2024
Posted by: Fredh8402
from Detroit, mi
Watch is more responsive but my battery last half as long very disappointing. I want my old watch back. Will not make it past my 8hr shift at work when it already on battery save mode.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 6, 2024
We value your honest feedback, as it's essential for us to make continuous improvements. We see that you've contacted us regarding your new Watch7. The Watch7 is equipped with a new 3nm processor that supercharges your daily routine. You can quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If you are experiencing a shorter battery life, check out the following link attached for options to help optimize your battery life. If this continues to be your experience, reach out to us at Samsung Support. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nice but drains fast.
on August 6, 2024
Posted by: Mel24
Expertise:Intermediate
Verified Purchase:Yes
It is a wonderful watch. Love the new health app. Don't like th fact that the watch battery drains so fast. Not a big fan of the watch only feature when the battery gets really low. You have to press the button to see the time. But other than that is a really nice watch like the fact that it doesn't weight much which makes very easy to sleep with in on your wrist especially if you have nerve pain.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 8, 2024
Hey! Thanks for reaching out to us. We see that you reaching out to share your experience with our Watch7. The Watch7's new 3nm processor supercharges your daily routine. Quickly switch from checking the weather to tracking your workouts in no time. Plus, it optimizes battery life to help the Galaxy Watch7 keep up with you. If you're still experiencing shortened battery life we recommend performing a software update. Check out the link attached for instructions on how to do so, as well as other options to optimize your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The battery is the worst
on August 25, 2024
Posted by: Wendi
from Martin, TN
Expertise:Intermediate
My husband and I got rid of our Fit Bit we have had for a few years because our phone provider T Mobile said that the watches were so much better. We have not been able to wear these 7's for 24 hours. The battery is the worst that we have seen. I should have read the reviews before we agreed. Not worth the headache. My husband is about to throw it in the drawer ad get a new Fit Bit.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Response from Samsung USBy R&R Team, August 26, 2024
We appreciate your candid feedback, Wendi. Your feedback is greatly appreciated as we continue to make constant improvements. We noticed you reached out to share your experience with the Watch7. We understand the importance of having a durable battery so that you can enjoy the features the Galaxy Watch7 offers. The Galaxy Watch Ultra and Galaxy Watch7 allow tracking of advanced glycation end products (AGEs) for the first time, offering a better understanding of metabolic health. Additionally, a Dual-frequency GPS system tracks location more precisely than ever for workouts in any outdoor environment. If you are experiencing shortened battery life, we recommend ensuring that your watch is up to date with the latest software update. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this continues, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
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Written by a customer while visiting Samsung US
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