Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,692 Reviews)
Rating breakdown 4,692 reviews
5 Stars
3,349
4 Stars
796
3 Stars
272
2 Stars
131
1 Star
144
81%of customers recommend this product.
(
1,073 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Amanda
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
I love this watch. It has more features and the quality of the watch is so much better than the Galaxy watch 4.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is HORRIBLE!!
on July 28, 2024
Posted by: Techgal
This new watch 7 is the worst! I've had all the models from the watch 3 to this one, and I've never had any problems with the battery before. But this watch 7 doesn't even last a full day or even a full 8-hour sleep cycle. It's supposed to help track sleep cycles, but how can it do that when it doesn't last through the night? I traded in my watch 6 for this one, and now all I want is my watch 6 back. They can take the watch 7 back, no thank you to this 7 model.
Response from Samsung USBy R&R Team, September 8, 2024
Hey Techgal. It's great to hear from you! We appreciate you taking the time to reach out to us to share your experience with the Galaxy Watch7. We've implemented an advanced processor significantly contributes to a notable improvement in battery life. With long-lasting power, the Galaxy Watch7 is designed to keep up with your active lifestyle, ensuring that it remains reliable and functional throughout the day. If you are still experiencing a shortened battery life, please check and make sure that your Watch7 is up to date with the latest software version available. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists after updating, please reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Marcus
from Ft. Worth, TX
Expertise:Intermediate
Verified Purchase:Yes
Awful battery life and battery drain. Cool watch but might as well be a paper weight with the poor battery life. I can not make it through an 8 hour work day without it dying and if you leave it off the charger over night it loses 40% battery. I came from a watch 4 where you never had to worry about charging for at least 24 hours so this is ridiculous.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, September 12, 2024
Hey Marcus, we appreciate you reaching out to share your feedback with us. Thank you for sharing your experience with the Galaxy Watch7. It's great that you like the design, but we understand how frustrating battery life challenges can be. The Galaxy Watch7 is designed to provide up to 40 hours of battery life on a single charge, depending on your usage patterns. We recommend checking to make sure your watch is running the current software version available. We've also linked an article to that provides more options to help optimize your watch. If these steps don’t help, reach out to us at Samsung Support for further assistance. Your feedback is important to us, and we hope we're able to help find a solution to make your Galaxy Watch7 experience as seamless as possible! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Sucks
on March 2, 2026
Posted by: JT Goodnight
Always separates itself from phone. It's always a battle to keep connected. After 6 months I have come to the conclusion that I've gone back to a regular wristband watch and don't use Sumsucks anymore.
Response from Samsung USBy R&R Team, March 3, 2026
Hello JT,
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to help resolve what you've described to be experiencing with your Galaxy Watch7. Let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshoot/TSG10007320/
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to help resolve what you've described to be experiencing with your Galaxy Watch7. Let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshoot/TSG10007320/
Written by a customer while visiting Samsung US
Customer Rating
1
Battery 🔋 life sucks
on August 6, 2024
Posted by: Misfit
from Beckley WV
Expertise:Intermediate
Battery life sucks, I put it on charge at night wake up to 100% and here it is 6pm and it's going dead. I jade the 6 ans loved it. This needs fixed ASAP
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 6, 2024
It's great to hear from you. We appreciate you letting us know about your experience with your device. Your feedback is always needed as we continue to improve. We see that you are reaching out regarding your new Watch7. With the Watch7 you can understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. If you are still experiencing shortened battery life, check out the link attached that gives you options to optimize your watch's battery. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery is the worst
on August 5, 2024
Posted by: Nandha
This watch has the worst battery life ever, not even surviving for a day.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, August 5, 2024
Thanks for the outreach, Nandha. Your feedback is critical to us as we continue to make advancements with our products and services. We noticed that you are reaching out to let us know about your Watch7. The new Watch7 has a new upgraded sensor. Understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. If you're still experiencing shorter battery life on your watch, check out the following link attached which provides options to optimize your battery life. If this persists, please reach out to us at Samsung Support for more assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is terrible.
on August 5, 2024
Posted by: Leo9
I was really happy with this watch for about a half a day until I noticed the battery draining. I get far less than 24 hours of battery life per charge so in order to keep my watch from dying I have to put it on the charger twice a day. Had I known I never would have gotten it and I would advise anyone who's thinking about buying one to wait and see when and if Samsung can solve this problem.
Response from Samsung USBy R&R Team, August 6, 2024
Hi Leo! We appreciate you taking the time to reach out to us. Your feedback is crucial as we continue to make constant improvements. We noticed you were reaching out to us about your Watch7. The Watch7 is equipped with a Bioelectrical Impedance Analysis (BIA) sensor that measures your body's composition using just your fingertips. Set your targets for weight, body fat, and muscle mass, and personalize programs to reach your health goals with accuracy. We understand the importance of having your device's battery last so you can fully enjoy these features.
Check out the link attached that provides options that should maximize your battery power. If this persists, we encourage you to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Check out the link attached that provides options that should maximize your battery power. If this persists, we encourage you to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
The watch itself is fairly similar to the older model with slightly improved data collection. The battery life however is less than a day which is disappointing. The straps are not very secure and feel like they will break at any point.
It is also annoying to start a workout on the phone but the watch only displays a static page that you cannot scroll through.
It is also annoying to start a workout on the phone but the watch only displays a static page that you cannot scroll through.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R Team, August 9, 2024
We appreciate you sharing your review. All feedback we receive is important as we continue to make improvements. We see that you're reaching out to us about the Watch7. The Watch7 features a Bioelectrical Impedance Analysis (BIA) sensor that measures your body's composition using just your fingertips. You can set your targets for weight, body fat, and muscle mass, and personalize programs to reach your health goals with accuracy. Check out the link attached to optimize your battery life. We would like to gather more information about the static page you referenced. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US