Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Tom T
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I like the looks of the watch, but it won't hold a charge! The battery will run out in less than 10ish hours. The watch won't hold the charge for night which defeats the sleep purpose.
I'm sure if the battery issue is resolved I could change my rating.
I'm sure if the battery issue is resolved I could change my rating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for contacting us, Tom. Your feedback is essential for our ongoing improvements. We noticed that you are experiencing a shortened battery life on your new Watch7. We suggest running a diagnostic on your watch battery. Samsung offers a 12-month limited warranty for manufacturer defects. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic on your watch battery. If the test is successful, you'll know that the battery is in good condition. Check out the link attached for options to increase your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Christy
from Salt Lake City, UT
Verified Purchase:Yes
I am a big Samsung fan, but this watch was a HUGE disappointment. After a week of giving it a shot I just had to return it. Giving Samsung the benefit of the doubt I received a "dud" but if other users are reporting the same issues, then Buyer Beware. The watch did not hold a charge for more than 12-14 hours at a time. So much for tracking daily steps (or heaven forbid, anything more intense) when you have to take it off in the early evening and sit it on a charger in the middle of the high activity part of your day after work. I hardly got to use it for any of the special features because it just drained the battery even faster. No thank you.
No, I would not recommend this to a friend.
Performance
1
Value
3
Response from Samsung USBy R&R Team, August 2, 2024
Thank you for contacting us, Christy. We noticed that you've reached out to share your experience with the new Watch7. The Watch7 features a new 3nm processor that enhances your daily activities. You can easily switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If your experience shortened battery life, check out the link attached that provides you with options to help optimize your battery. Samsung offers a 12-month limited manufacturer defect warranty through Samsung Care. If this persists, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Shipped wrong band, won't replace.
on August 12, 2024
Posted by: 73km
from Maryland
Expertise:Expert
I think Samsung messed up the pre-order shipment and doesn't want to remedy that. I bought a sport band watch but they sent me a fabric band instead. With hours of phone call with their support team, they still won't get me the sport band. I am not even asking for refund. I just want a sport band. It's a decent watch but the experience ruined it all.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
Thanks for your candid feedback. We love to hear from our customer as we continue to make improvements. We understand that you are reaching out to let us know about your new Watch7. The Watch7 and Watch Ultra now come with a Quick Button, which allows you to instantly start and control workouts and assign other functions based on your needs. You can also activate an Emergency Siren for safety. After your workout, you can easily check your stats using the dedicated watch faces for the Galaxy Watch Ultra. These faces automatically switch to Night Mode for better readability in the dark. Additionally, the Galaxy Watch Ultra has a peak brightness of 3,000 nits, ensuring that the screen remains readable even in bright sunlight. We would like to gather more information so that we can assist you regarding your band. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Haider
from Melissa, TX
Expertise:Expert
Verified Purchase:Yes
Pathetic battery time. Lasts only 4 to 6 hours after putting everything on battery saving mode.
My watch is still at support center for diagnostic. I gave it to center within 15 days time period. I need to see a resolution to this.
My watch is still at support center for diagnostic. I gave it to center within 15 days time period. I need to see a resolution to this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, September 10, 2024
Hi Haider, thank you for your feedback on the Galaxy Watch7. This advanced device is designed to be your ultimate wellness companion. It offers personalized suggestions and insights through Wellness Tips with Galaxy AI. The Galaxy Watch7 collects data seamlessly and analyzes it on your paired phone. With improved Heart Rate Tracking powered by Galaxy AI, the watch accurately filters out body movements, providing precise and reliable readings during your workouts. The Galaxy Watch7 excels in optimizing battery life, ensuring it can keep up with your active lifestyle without frequent recharges. Its long-lasting power allows you to stay connected and tracked throughout the day without interruption. Whether you're hitting the gym, embarking on a hike, or simply going about your day, the Galaxy Watch7 is there to support you every step of the way. We see that you are already having your devices looked at. If you have any further concerns or inquiries, please do not hesitate to let us know at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
BATTERY AWFUL
on September 19, 2024
Posted by: NatTul
from Brainerd, MN
Expertise:Expert
the battery is THE WORST!!!!! Dies everyday on me at noon. Extremely disappointed. Please don't tell me to update... I've done that it is updated!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your honest feedback with us, Nat. We noticed that you contacted us to share your thoughts on the Galaxy Watch7. The Galaxy Watch7 is equipped with a powerful 300mAh battery that has been optimized to provide long-lasting power, ensuring that the Watch7 can keep up with your active lifestyle. This high-capacity battery is designed to deliver extended usage time, allowing you to make the most of your device throughout the day without constantly worrying about recharging. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We noticed that you reached out regarding your experience with shortened battery life. Check out the link attached for options that should help optimize your watch's battery life. If you continue to encounter this, please do not hesitate to reach out to us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible incomparability with non Samsung phones
on October 16, 2024
Posted by: Phil
Expertise:Intermediate
I recently purchased the Watch 7 to only realize afterwards that Samsung is apparently aspiring to be like others by gatekeeping key features away from non Samsung phone users. I can't use irregular heart rhythm detection or many other features. Also has subpar integration with Google apps. I don't want to download second rate Samsung apps for everything to get this watch running properly. I'll be returning this watch unless they have a fix
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, October 16, 2024
Thank you for taking the time to provide your feedback on the Galaxy Watch7, Phil. Your insights are incredibly valuable to us as we work towards enhancing our products. Galaxy Watch7 has everything you need to keep moving toward your health goals. When the Galaxy Watch7 is connected to non-Samsung mobile devices, it's important to note that certain features developed by each manufacturer may have limited support. This is due to variations in compatibility and functionality across different devices and operating systems. For instance, while the Galaxy Watch7 offers a wide range of features and capabilities, such as fitness tracking, notifications, and music control, some functions like Samsung Pay are exclusively available when the watch is paired with a Samsung smartphone. We understand the importance of seamless integration and are continuously exploring ways to enhance compatibility with a variety of devices. We greatly appreciate your support and look forward to providing you with even more innovative and user-friendly products in the future. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid device with a couple of caveats
on November 22, 2024
Posted by: Murph
Expertise:Intermediate
I got this thing about 4 days ago to upgrade from a Fitbit. The first thing I realized that all of you reading might already know is that this is a completely different class of product than a fitness tracker. This is a smart watch which has a lot more features than basic fitness tracking up to and including a constant LTE connection.
The build quality, accessory ecosystem, and functionality are all mostly great. It definitely feels like it's a step above the fit and finish of even Fitbits which are well known brands. It can track pretty much everything that a Fitbit charge 6 can and more. The screen is surprisingly clear and even when dimmed still pops with color and contrast.
Those are all the good things. Now for my main and only issue and how I solved it. The LTE connection, get texts and calls to your watch, stay connected constantly for up to the second live updates, etc. etc. The only problem is that while you CAN do this, it will decimate your battery. With every power saving feature enabled BUT LTE on (that is battery saver, Bluetooth off, AOD off, Wi-Fi off, dimmest screen possible, health tracking off, and a barebones watch face) My battery drained by nearly %15 an hour, which is clearly no sustainable if you work even an 8 hour shift. This battery life on a device that is supposed to stand in for a watch, or even a fitness tracker would be completely unacceptable.
My solution, which dropped my battery usage down to %2-%3 per hour, a much more acceptable range, was to turn on airplane mode the majority of the time and then only turn it off once or twice a day to sync or when I specifically want to use LTE features. This is not ideal as it obviously disables a couple of the main features of an LTE enabled watch like receiving texts or calls and constant connection to your phone. However for my use case it turns the product from basically unusable to totally fine.
All other things being equal or better I find that this is a totally acceptable product, I wish Samsung would release an update allowing you to more deeply customize syncing and features outside of airplane mode (to my knowledge right now the LTE configuration begins and stops with on/off) so that I could set it up to not constantly connect but rather automatically sync data every 30 minutes to an hour and completely disable more connection heavy features like constantly checking for new calls/texts. In this way I could not even have to worry about syncing but also have usable amounts of battery life for 1-2 days.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A solid upgrade from the GW4
on November 29, 2024
Posted by: Simmyjim
from Az
Expertise:Intermediate
Super happy with the purchase of The Galaxy Watch 7 44mm LTE model that I upgraded from my Previous GW4-44mm LTE.
The GW7 is a major upgrade with screen real estate (minimal bezels on the 7 compared to the 4), brightness is superb especially outdoors in the bright sun, battery life has been solid, the rubber style watch band it comes with is easy on my skin BUT, like most rubber watch bands, it's a little too tight on the skin especially when working out.
The watch Itself has been comfortable to wear to bed and throughout the day with no issues, and so far, the watch has not over-heated like my previous GW4 would.
The GW7 is a major upgrade with screen real estate (minimal bezels on the 7 compared to the 4), brightness is superb especially outdoors in the bright sun, battery life has been solid, the rubber style watch band it comes with is easy on my skin BUT, like most rubber watch bands, it's a little too tight on the skin especially when working out.
The watch Itself has been comfortable to wear to bed and throughout the day with no issues, and so far, the watch has not over-heated like my previous GW4 would.
I'm excited to keep using this on the daily, I will update in the future as I use this more and get more familiar with its features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US