Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Used to be Samsung Loyal
from Chicagoland
Expertise:Intermediate
Verified Purchase:Yes
The GPS on this watch is very inaccurate, and does not come close to what I get using only my S23, and what I got on my many years old Galaxy Active watch. That watch always agreed with any of my phones.
I used the new watch on vacation when we were around 5,000 feet elevation and a completely clear sky. Even under these ideal conditions it was still not accurate.
Second, the watchband style where the excess is pushed under leaves bruises on my arm. On my Active watch I had to buy a replacement for the fix.
Samsung, this is not the high quality that we expect from you.
I used the new watch on vacation when we were around 5,000 feet elevation and a completely clear sky. Even under these ideal conditions it was still not accurate.
Second, the watchband style where the excess is pushed under leaves bruises on my arm. On my Active watch I had to buy a replacement for the fix.
Samsung, this is not the high quality that we expect from you.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, October 18, 2024
Thank you for reaching out to share your thoughts with us. We see that you reached out to share your feedback on the Galaxy Watch7. The Watch7 allows you to power through your day with the new 3nm processor. Find your way with Dual-Frequency GPS. Track heart rate, workouts, and sleep with the advanced BioActive Sensor. Then, Galaxy AI will provide insights with Energy Score to help monitor your wellness. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Check out the link attached for options to help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
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Written by a customer while visiting Samsung US
Posted by: Michelle
from Ellijay, GA
Expertise:Intermediate
Verified Purchase:Yes
The features the watch offers are great. However, the battery drains quickly, even after the supposed patch fix. Sleeping it losses 25-30% from 100%. Turning bluetooth off helps but still 15-27%. If watch updates while sleeping, losses 85%! I have turned off wifi, any fitness tracking, heart rate monitor, location, notifications, and anything that can be turned off and still have to charge 1-2 times a day. I've only had for just over 2 wks but turning everything off isn't what I purchased it for. Overall not happy due to extreme lack of battery life. The sleep and fitness tracking are very good and detailed info but if I use them I have to charge it 3-4 times a day. Unacceptable for the price.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 25, 2024
Hey Michelle! Thanks for reaching out to share your feedback. We're happy to hear you're enjoying the Galaxy Watch7's advanced fitness and sleep-tracking capabilities. We hate to see the battery performance isn't meeting your expectations. The Watch7 is designed to offer a balanced experience between powerful features and battery longevity, but there are steps you can take to optimize its battery life. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please check out the link attached for options to help optimize your battery life. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We appreciate your feedback and hope this helps improve your experience. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Suresh
from Cumming, Georgia
Expertise:Expert
Verified Purchase:Yes
Poor battery life .. new watch and still it drains in a day. Have to recharge it daily.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, December 13, 2024
Howdy Suresh,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you 're experiencing less than ideal battery life on your Galaxy Watch7, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
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https://smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you 're experiencing less than ideal battery life on your Galaxy Watch7, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
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https://smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
1
One HUGE flaw
on April 15, 2025
Posted by: Will
from Boise, ID
Expertise:Intermediate
A factory reset every time the battery dies?!? The watch works well, as a whole, but don't EVER let the battery die, or it will complain that it lost connection with your phone. You'd think this may involve just a simple re-pairing, but...no. You factory reset your watch, and then spend the next 4 hours trying to get it reconnected to your phone. This will be the last Samsung product I purchase.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, April 16, 2025
Greetings Will,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Life
on December 1, 2024
Posted by: Mojo
from Jackson, MS
Expertise:Intermediate
Pretty watch, but the battery is absolutely horrible. What is the point of having a watch to monitor sleep patterns when the battery won't last through the night? This is a huge disappointment. Do not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, December 2, 2024
We appreciate you taking the time to reach out to us, Mojo. We always look forward to getting insights from our valued customers. The introduction of the new 3nm processor in the Watch7 significantly enhances its daily functionality. This allows users to transition seamlessly between tasks, such as checking the weather and monitoring workouts. This advanced technology not only improves performance but also optimizes battery life, providing extended usage without the need for frequent recharging. As a result, the Galaxy Watch7 is designed to support an active lifestyle, ensuring its reliability throughout the day. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options to help increase your watch's battery life. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life on 40mm.
on July 24, 2024
Posted by: Chris
from TX
40mm battery life is disgusting. 8 hours with power saving on is a joke. How on earth can you with a straight face, tell customers this thing will last 60 hours on batter saver when it can't last the night? We also ordered a 44mm and it's been great. Avoid the 40mm.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, July 24, 2024
Your honest feedback is greatly appreciated, Chris. Our goal is to provide our valued customers with the best service and products possible. We noticed you were reaching out about the Watch7. Samsung offers a 12-month limited warranty for manufacturer defects through Samsung Care. We also offer an additional warranty for eligible devices through Samsung Care+. Please refer to the link below for instructions on how to troubleshoot this. If this persists after doing so, please reach out to us at Samsung Support so that we can further assist you. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Jason B
Expertise:Expert
Verified Purchase:Yes
Great watch! Great user interface! PLEASE start putting bigger batteries in your watchs. Garmin amoled watches can easily last 2 weeks on a charge and yours maybe 4 days. Thats my only gripe. Thanks for the trade in program too.
I would recommend this to a friend!
Features
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: SamBann
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
Love it. It has so many more features compared to the galaxy watch 4 I started with. I love the galaxy AI feature as well! Battery life is also better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US