Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5 out of 5
4.5
(4,654 Reviews)
Open Ratings Snapshot
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product. 
(
1,052 out of 1,294
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
3 out of 5
3
The battery is killing me
on August 5, 2024
Posted by: Danielle
from Des moines iowa
Expertise:Expert
Verified Purchase:Yes
I love everything about this watch, the look the upgrades, but dang this watch dies in a full charge in less than 7 hrs and ive had multiple galaxy watches and never had one that dies in less than a day.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 6, 2024
Thanks for the outreach, Danielle. We appreciate our loyal customers, and we always look forward to hearing what they have to say. It appears that you are reaching out to let us know about your experience with the Galaxy Watch7. With the new Watch7 and Ultra, you can earn badges for hitting personal records or trying new exercises, motivating you to stay committed and keep moving forward on your fitness journey. If your watch battery is dying faster than usual, check out the link attached that provides options to optimize your battery power. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Customer Rating
1 out of 5
1
Battery life is terrible
on September 4, 2024
Posted by: Smil3y
from North Carolina
Expertise:Expert
I bought this to upgrade from my titanium watch and the biggest mistake I made. My original watch lasted 2 or 3 days without charge. This watch doesn't last a whole day without charging unless it's in power saving mode. I'm usually satisfied with samsung products but this product is an epic fail battery wise. Do not upgrade or get. Wish I never traded in my perfectly fine titanium watch. Advise upgrading isn't always better. And samsung yall should be embarrassed to even sell this watch and be a representation of Samsung product. And sad part I haven't had the watch a month smh.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 4, 2024
We appreciate the outreach! Our goal is to make sure each customer gets the best experience possible out of our devices. We noticed your review of the Watch7. The Galaxy Watch Ultra and Watch7 are designed with state-of-the-art sleep tracking features that meticulously monitor various sleep stages, including REM, light, and deep sleep, as you rest through the night. These intelligent timepieces utilize a combination of advanced motion sensors and precise heart rate monitoring to gather comprehensive data about your sleep patterns and overall sleep quality. We acknowledge your concerns about the watch's battery life. We recommend making sure that your watch is actively running the latest software update available. If this persists after doing so, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great Features. Battery Life Makes it Useless
on July 30, 2024
Posted by: NoTimeforTea
from Philadelphia
Expertise:Intermediate
Battery life is terrible. Started with a 100% charge at 9 pm, it's below 50% at 7 am. It's more of a virtual pet you have to keep feeding than a watch. Unless something changes via software, this product is unusable. It's too bad, because the apps and features are awesome. But when I have to keep taking it off to keep it charged for even 10 hours, it stops being usable.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 31, 2024
We appreciate you sharing your thoughts with us. We're delighted that you are loving the features on your Watch7. With features like sleep score and our implementation of AI, what is there not to like? Your feedback is valuable to us as we are continually striving to make improvements. Please consider visiting the provided link to enhance the battery life of your watch. If what you are experiencing with your battery persists, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bugs ,bugs ,bugs and more bugs
on August 21, 2024
Posted by: Sden
Expertise:Expert
Bugs, a lot of bugs. Every single day I need to re-add my contacts shortcut on the watch since each morning the shortcut appears with the contacts gone,just gone ......so, each morning I am adding the same contacts ti the shortcut .....samsung dropped the ball ,AGAIN and doesn't care to fix!
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 22, 2024
We appreciate you reaching out to us. Your feedback is always appreciated! We see that you reached out to let us know about your experience with the Watch7. With the Watch7 you can challenge yourself to excel on your next run or bike ride using tracking with Galaxy AI that lets you compare your current performance to your last one. We would like to gather more information regarding your experience with the contact shortcut. Please reach out to us at Samsung Support so that we can take a further look into what you are experiencing. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not happy
on August 2, 2024
Posted by: Gmoe
from Ohio
Expertise:Expert
I just received my watch s7... battery is terrible! Doesn't last a day. Tried several watch faces & complications, still runs down... come on samsung! I should've kept my s5 watch!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 3, 2024
Thank you for getting in touch, Gmoe. We appreciate your insights. We noticed you're reaching out to inform us about the new Watch7. The Watch7 features a floating glass design and colorful stitching points that add a touch of elegance to your wrist, while ripples on the band indicate it's ready for workouts. The Watch is available in Small and Large sizes, with three color options: Green, Silver, and Cream. If you're experiencing a shortened battery life, please check out the link attached for options to optimize your battery life. If this persists, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great watch bad battery life
on August 6, 2024
Posted by: Devweb
from Kentucky
Expertise:Intermediate
Battery drains very fast for the 40mm would not recommend the smaller battery size
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 8, 2024
We appreciate the outreach! Your candid feedback is greatly appreciated. We noticed you are reaching out to let us know about your experience with the new Watch7. Get the most out of your workouts using improved Heart Rate Tracking with Galaxy AI that filters out your body’s movements for a more accurate reading. If you are experiencing shortened battery life, we recommend ensuring that your watch is updated with the latest software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap the SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad battery life
on August 6, 2024
Posted by: AMAR
Expertise:Expert
Verified Purchase:Yes
The battery life on this device is terrible. My Watch 6 lasted much longer.
Features
1 out of 5
1
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, August 8, 2024
Thank you for sharing your honest feedback with us, Amar. Your insights are extremely valuable as we aim to constantly improve our products. We've noticed that you've contacted us to share your experience with the Watch7. The Galaxy Watch7 is the first to allow tracking of advanced glycation end products (AGEs), providing better insight into metabolic health. Additionally, its Dual-frequency GPS tracks your location with unprecedented precision, making it perfect for outdoor workouts in any environment. If you are experiencing shortened battery life we recommend that you check your watch for any available software updates. To do so, from the Wearable app, tap Watch settings -> Watch software update -> download and install. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery charge lasts less than a day!
on July 29, 2024
Posted by: Jack
from Fletcher, NC
Expertise:Intermediate
Verified Purchase:Yes
This watch is useless. It comes preloaded with many apps but the battery can not support it. The charge lasts less than a day. I had to shut down most apps which makes it just a watch that tells time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 29, 2024
Thank you for sharing your honest feedback, Jack. It seems that you have some concerns about your Watch7. We understand how important it is to have a long-lasting battery. There are a few reasons why your Galaxy Watch might be experiencing battery drain or reduced battery life. For instance, certain apps can contribute to higher battery usage. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic test on your watch battery. If the test shows that the battery is fine, then you can be assured of its good condition. You can also refer to the link below for tips on how to optimize the battery life of your Watch7. If you continue to experience this, please don't hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
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