Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5 out of 5
4.5
(4,654 Reviews)
Open Ratings Snapshot
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product. 
(
1,052 out of 1,294
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
2 out of 5
2
Not the battery and poor customer service
on August 6, 2024
Posted by: Kat2
from Cleveland ohio
So far the battery has been sub par. I have to have most of the features off to get through the day and be able to sleep in the watch. If I do a work out it doesn't make the day.this is even after the recent update. Also the promo for the free watch band was a waste. They only sent out M/L bands and they don't fit. So that's a waste of time and product.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 6, 2024
We appreciate you taking the time to share your experience with the new Watch7. Samsung's latest smartwatches provide detailed insights into your nighttime activity, monitoring everything from time spent in different sleep stages to your snoring habits. After evaluating your sleep quality and providing you with an Energy Score, they establish daily routines and goals to help you achieve your health and fitness targets. We understand the importance of having a long-lasting battery so that you can enjoy these features. Please click the link below for options to optimize your battery life. If you need further assistance, please reach out to us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery life awful
on July 30, 2024
Posted by: Carly32
from Virginia
Expertise:Intermediate
Got this a week ago and the battery life is absolutely awful. I am up for a two hour workout at 0400 and my watch is dead by noon. I wouldn't recommend.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 30, 2024
Your outreach is appreciated, Carly. We see that you are reaching out to us about your Watch7 and its battery. Samsung offers a 12-month limited warranty for manufacturer defects. We recommend performing a diagnostic on your battery. If it passes the diagnostic then you can rule out your battery. Check out the link attached for more options to increase your watch battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible Watch
on July 31, 2024
Posted by: KimW
from Virginia
Verified Purchase:Yes
I absolutely hate this watch. I wish that I kept my galaxy 6 watch. The battery life is extremely worse, if I could get my other watch back I would.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 31, 2024
We appreciate the outreach, Kim. We always love to hear from our valued customers. Your insights help us improve our services and products. We see that you are reaching out to us concerning your new Watch7. Equipped with the most powerful chip in the Galaxy Watch line-up, and for the first time a 3nm Processor, Galaxy Watch7 delivers a more seamless wearable experience with a three times faster CPU and 30% improved power efficiency of application processor. We recommend performing a diagnostic on your watch to rule out the battery. We have attached a link below that provides instructions on how to do so as well as more options to help you maximize your battery's performance. Keep in mind that we do offer a 12-month limited warranty that covers manufacturer defects. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Battery life
on August 6, 2024
Posted by: Stephanie
from California
Expertise:Intermediate
Verified Purchase:Yes
Great watch but the battery only lasts one day and then you need to charge it.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Watch=The Best
on September 25, 2024
Posted by: Spider3210
from Warrensburg Missouri
Expertise:Intermediate
At first I thought connecting the watch 7 44mm to Bluetooth would save battery life well turns out simply turning mobile networks to auto and battery saving mode makes the watch last about 2 days and 21 hours. Love the ECG Reading for my PVC heart murmur that I can snapshot to my doctor. Awesome sleep tracking for someone who has insomnia.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The only thing missing
on October 14, 2024
Posted by: DRS1
from 85138
Expertise:Intermediate
Verified Purchase:Yes
The only thing missing is Blood Pressure. Otherwise very intuitive.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung watch 7
on October 9, 2025
Posted by: Crista
from Camden ar
Expertise:Intermediate
Verified Purchase:Yes
Loving this watch and the fit. Thankfully i can wear it and it doesn't break my skin our
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy Watch7 battery problem
on August 3, 2024
Posted by: PaulR
Verified Purchase:Yes
Initially the battery lasted more than 48 hours, but a week later a full charge is lasting less than 20 hours. Wish I hadn't traded in my Watch4.
Response from Samsung USBy R&R Team, August 3, 2024
Your outreach is greatly appreciated, Paul. We always love hearing from our valued customers about their experiences. We see that you're reaching out to let us know about the new Watch7. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options to help optimize your battery life. If this continues, reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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