Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
1
Don't buy
on November 10, 2025
Posted by: cpatterson
from Virginia
Expertise:Intermediate
This watch is right over a year old and now with the current update it will only last a day on a full charge. My last watch lasted 2 1/2 years. I've always had a Samsung watch and phone but now neither stay charged.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Cpatterson,
Thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch7. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to an eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like any further assistance after reviewing the resources shared by reaching out to Samsung Support at your earliest convenience. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch7. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to an eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like any further assistance after reviewing the resources shared by reaching out to Samsung Support at your earliest convenience. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
1
Battery and Feature Drain
on July 27, 2024
Posted by: Lauren
from Inver Grove Heights MN
Expertise:Intermediate
Very disappointed. The battery is still bad. I have to charge twice a day even though I have power saving turned on and all the perks turned off. Also, it won't turn on sleep score or any of the sleep tracking factors. Rebooted, reset, deleted data, tried it all and still does not work. Really regretting this purchase.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 27, 2024
Thanks for reaching out to us, Lauren. Your feedback is greatly appreciated! We see you reached out to share your experience with the Watch7. The Watch7's new 3nm processor supercharges your daily routine, allowing you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If you are still experiencing shortened battery life, we recommend making sure to check and update your watch's software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. As far as the sleep tracking feature goes, we would like to gather more information on this so that we can further assist you. Please reach out to us at Samsung Support so that we can get started. We look forward to hearing from you! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
terrible battery performance
on August 3, 2024
Posted by: PaulR
Initially, the battery lasted about 48 hours, I was very happy, but now a week later it will not make it thru a single day. Google Assistant disabled, Always On Display turned off, doesn't make any difference. Terrible experience, and wish I hadn't traded-in my Watch4.
Response from Samsung USBy R&R Team, August 10, 2024
Thanks for leaving us your feedback, Paul. We love hearing from our valued customers. We see that you are reaching out regarding your new Watch7. We understand the importance of having your battery last so that you can enjoy the new features on your Watch7. If you are still experiencing a shortened battery life, you may need to perform a software update. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If you have any further concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Claudia
from Mississippi
Expertise:Beginner
Verified Purchase:Yes
I absolutely love my Galaxy Watch. It looks amazing and has more features than I imagined. It has now become an essential tool for my daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: zzzhe1990
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
The batter life is horrible. Even if I turn off all the features, signals and put the watch in sleep mode. The battery drops from 100% to 40% after a 7 hours sleep
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, September 17, 2024
Thanks for reaching out to us. We love to get feedback from our customers! We noticed your outreach was about the Galaxy Watch7. The Galaxy Watch7's 3nm processor is designed to optimize battery life, delivering long-lasting power to keep up with your active lifestyle. Whether you're engaging in intense workouts or simply navigating through your daily tasks, you can rely on the Galaxy Watch7 to provide the endurance you need. In addition to its powerful processor, the Galaxy Watch7 boasts a range of innovative features designed to enhance your overall experience. From advanced health and fitness tracking to seamless connectivity with your other devices, the Galaxy Watch7 is designed to seamlessly integrate into your daily life, providing you with the convenience and functionality you need. If you are still experiencing shorter battery life on your watch, we recommend making sure to check and update your watch software to the latest version available. Also, make sure to update the apps that are functioning with the watch. Check out the link attached for additional options that should help boost your watch's battery performance. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
keep your watch 5/6
on August 30, 2024
Posted by: burkley
from virginia
Expertise:Intermediate
Cool watch with tons of cool features, but the battery is horrible. I've had a galaxy gear s2, an s3 frontier, and a watch 5, and ALL the older batteries outperformed the watch 7 battery duration.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, September 1, 2024
Hey there! We really appreciate your honest feedback. Your input is crucial as we strive to make improvements. We noticed that you contacted us about the Watch7. The Watch7 offers improved Heart Rate Tracking with Galaxy AI, which filters out your body's movements for a more accurate reading, allowing you to get the most out of your workouts. If your watch's battery is draining quickly, we recommend making sure that your watch is up to date with the latest available software. Prior to starting the update process, ensure that your watch has a good battery charge; you may not be able to update without at least a 30% charge. To update the software on your connected phone, go to and open the Galaxy Wearable app. Tap Watch settings, then tap Watch software update. If your watch displays a Home tab, swipe to and tap Watch software update or Band software update, and then tap Download and install. If this continues to be your experience, please reach out to us at Samsung Support so that we can further investigate what could be causing this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT "UPGRADE"
on August 10, 2024
Posted by: Vivi
Expertise:Expert
I had a galaxy watch 6 which I LOVED before this. the galaxy watch 7 is a complete downgrade.
watch overheats when charging and shuts off
battery life is worse
it's bulkier on the wrist
bands from watch 6 don't fit right
included bands are uncomfortable and hard to take off
battery life is worse
it's bulkier on the wrist
bands from watch 6 don't fit right
included bands are uncomfortable and hard to take off
BIGGEST ISSUE TO ME:
they removed the wireless power share feature, I used that feature daily on my Galaxy watch 6 while showering at the gym, their was no disclosure that this feature was removed and I find that ridiculous.
they removed the wireless power share feature, I used that feature daily on my Galaxy watch 6 while showering at the gym, their was no disclosure that this feature was removed and I find that ridiculous.
DO NOT BUY THIS
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, August 26, 2024
We appreciate your honest feedback, Vivi. Your feedback is crucial as we continue to make improvements. We see that you reached out regarding the Watch7. The Watch7 comes with features such as Energy Score. Energy Score measures your daily physical and mental energy and readiness. It analyzes your sleep, activity, and heart rate to calculate a score for the next day, exclusively with Samsung Galaxy wearables. If you are experiencing a shortened battery life or your watch overhearing, we recommend making sure that your device's software is up to date with the latest software version. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Sssm
Expertise:Expert
Verified Purchase:Yes
I can not carge it from my phone like my old one (3),also the battery go down faster than the other one, last the screen easy to break the old one (3 watch) has the protection around it so it did not break even after all this years of heavy work.
I miss the old one it is better quality.
I miss the old one it is better quality.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 12, 2024
We value your honest feedback and are dedicated to providing the best experience for all our customers. It seems that you have contacted us to share your thoughts on the Galaxy Watch7. The Galaxy Watch Ultra and Galaxy Watch7 now can track advanced glycation end products (AGEs) for the first time, providing a better understanding of metabolic health. Additionally, a Dual-frequency GPS system enables more precise location tracking during workouts in any outdoor environment. The Galaxy Watch uses light sensors that operate within the limits set by the IEC62471 safety regulations. We understand the importance of having a long-lasting battery to enjoy these features. If you are experiencing shortened battery life, we suggest ensuring that your watch has the latest software version. To do this, open the Galaxy Wearable app on your phone. Depending on your watch, tap Watch settings or the SETTINGS tab. Then, tap About Watch and select Update Watch software. Alternatively, tap About Gear and then tap Update Gear software. It's also important to ensure that the apps used with the watch are up to date, as software updates help maintain smooth operation, enhance security, and improve the user interface while also removing minor bugs. If this continues to be your experience, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US