Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,657 Reviews)
Rating breakdown 4,657 reviews
5 Stars
3,326
4 Stars
791
3 Stars
268
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,054 out of
1,296)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Mr Pat
from Lexington Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Very satisfied with my new watch 7. Especially the larger battery.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Watch is ok, low quality band
on May 24, 2025
Posted by: sb93
from New York
Expertise:Expert
I have used Samsung watches since series 3. Most of the time loved them. With this one I am a bit dissapointed with the band. In less than a month the band discolored. I do not have showers with it, so not a drop of water on it and still discolored on the sides.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 27, 2025
Hello Sb93,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Limiting sun exposure, avoiding prolonged water contact, and cleaning the band regularly can help avoid discoloration of your watch band. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Limiting sun exposure, avoiding prolonged water contact, and cleaning the band regularly can help avoid discoloration of your watch band. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
5
Nicely done I loved it
on May 24, 2025
Posted by: Siefer
I great the colorful its nice and fits perfectly in my hand
Written by a customer while visiting Samsung US
Posted by: Suja Kim
from Suwanee, GA
Expertise:Beginner
Verified Purchase:Yes
The battery life is barely 8 hrs, but everything else is fine!
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Korey S
from Denver, CO
Verified Purchase:Yes
I use this watch to track sleep patterns and various other metrics. It seems very accurate with high-end medical grade tech. Very appealing visually as well as comfortable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kimberly
Verified Purchase:Yes
I really love the watch but the batter life is awful!!!!
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Kimberly,
Thanks for taking the time to review your Samsung Galaxy Watch7. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Some factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to review your Samsung Galaxy Watch7. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Some factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Tracker 2002
from DeLand, FL
Expertise:Intermediate
Verified Purchase:Yes
This is a very nice watch and it works very well. I'm so pleased with it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Updates are buggy.
on May 26, 2025
Posted by: Cuco
Hardware is nice but each update keeps breaking things. The updates are slow to be released and you can't roll the update back. The current issue is that when you are tracking your workout the screen pauses and will give false recordings. I have reset the watch many times and have tried different work arounds with no luck. This issue has been going on for about a month.
Response from Samsung USBy R&R Team, May 27, 2025
Hey there Cuco,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are like oil changes and tune-ups for your device - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Please take a moment to review, "GPS not working properly on Samsung smart watch" to help resolve what you may be experiencing. We would love to assist you further with what you may be experiencing with your device, however, we need more details regarding what may be occurring before we can do so. Please do not hesitate to reach out to Samsung Support at your leisure for further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are like oil changes and tune-ups for your device - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Please take a moment to review, "GPS not working properly on Samsung smart watch" to help resolve what you may be experiencing. We would love to assist you further with what you may be experiencing with your device, however, we need more details regarding what may be occurring before we can do so. Please do not hesitate to reach out to Samsung Support at your leisure for further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US