Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,692 Reviews)
Rating breakdown 4,692 reviews
5 Stars
3,349
4 Stars
796
3 Stars
272
2 Stars
131
1 Star
144
81%of customers recommend this product.
(
1,073 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Carolina
from New jersey
Expertise:Intermediate
Verified Purchase:Yes
The battery life doesn't last for 2 days but besides that everything its fine
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on February 11, 2026
Posted by: Abendele
It's great!!! And c would recommend to friendscand fami l y
Written by a customer while visiting Samsung US
Posted by: NW19
from Washington State
Verified Purchase:Yes
For some reason the battery life on this watch doesn't not last nearly as long as it did with my Galaxy 6. I have to charge the Galaxy 7 every other day, whereas my Galaxy 6 would last at least 4 days before I had to charge it. Other then that I love the watch and will continue to be a loyal Samsung customer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 9, 2026
Hey NW19,
Thank you for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to an eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like any further assistance after reviewing the resources shared, please feel free to reach out to Samsung Support at your earliest convenience. Thanks for being a steadfast Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Thank you for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to an eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like any further assistance after reviewing the resources shared, please feel free to reach out to Samsung Support at your earliest convenience. Thanks for being a steadfast Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
4
Nice watch, good features!
on March 24, 2026
Posted by: Squale
So I got this watch my first smart watch so I guess I don't have anything to compare it to. I think the watch works great. It has a pretty good number of apps and they always add more. The screen is good. The slide typing if careful is accurate however for some reason like most Samsung devices of its wet is almost impossible to use the screen. It does show up good and clear on a sunny day unlike my s25+ which I can barely see half the time. The battery life does kinda suck. If I could wear it all night and then charge it while I take a shower that works be great but it needs a couple hours to get full charge. They say to check out some article on how to get better battery life but 1, it doesn't take you to that article, 2. The article said some really basic crap. Basically it says to put it in watch only mode to get days off battery life. Which is defeating the purpose of having a smart watch. Even if I'm power saving mode, no AOD, with Wi-Fi off, Bluetooth is nessacary if you need to keep it connected to phone, 50% bright, quick turn off display still get a full day off you don't really use it at all. Not ideal. You should be and to use apps keep it in a power saving mode and get at least a full 24 hours out of it. They need to work on the software keeping services minimal auto dimming when not looking at it, only having sensors run when triggered, etc, to get that power consumtion down and give it just 50ma more size would maybe give it two to three days of use. Or give it a solar cell somewhere so it gets charged even a little bit by the sun. Or super fast charging to go from 15%to 100% in a half hour or less.. otherwise I thinks it's great. Wish they were working on glasses that could be stand alone instead of a watch though.
Written by a customer while visiting Samsung US
Customer Rating
4
Good Watch but calls 911 without my knowledge.
on January 22, 2026
Posted by: ADB53
from Western NC
Verified Purchase:Yes
I am getting familiar with the watch and generally enjoy it and it has been motivational toward exercising and even my sleep. One issue I have is that the watch as call 911 twice without my knowledge. Very annoying.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Always an annoying bug to deal with every update
on January 26, 2026
Posted by: djmute
Expertise:Expert
Raise wrist to wake keeps getting turned off. I have to re enable it every time I recharge my watch...so daily. Please fix it tell me how to keep it enabled.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, January 27, 2026
Aloha Djmute,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your constructive feedback allows us to make improvements on our devices. It sounds like you may be experiencing some conflicts with the automatic Sleep Mode or Battery Saver routines on your device. To resolve this, please check your Modes and Routines in the Galaxy Wearable app and turn off "Sync modes" with your phone, ensuring Sleep Mode/Bedtime Mode is not forcing the setting off. The Battery saver mode will also disable this feature. Be sure to restart your device after ensuring that your settings have been changed. Feel free to check out the resources shared below. If you have any questions or if you would like any further assistance afterward, let us know by reaching out to Samsung Support. We're always happy to help! Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your constructive feedback allows us to make improvements on our devices. It sounds like you may be experiencing some conflicts with the automatic Sleep Mode or Battery Saver routines on your device. To resolve this, please check your Modes and Routines in the Galaxy Wearable app and turn off "Sync modes" with your phone, ensuring Sleep Mode/Bedtime Mode is not forcing the setting off. The Battery saver mode will also disable this feature. Be sure to restart your device after ensuring that your settings have been changed. Feel free to check out the resources shared below. If you have any questions or if you would like any further assistance afterward, let us know by reaching out to Samsung Support. We're always happy to help! Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
Texting problem
on November 18, 2024
Posted by: Thisistheway
from Utah
Expertise:Expert
I can only send texts when it wants me to, if I reset the watch then I can send 2 or 3 text on it before it stops letting me, then it will randomly let me send 1 or 2 text again when it feels like it. This only happens when I try and reply to a message.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 19, 2024
Thanks for reaching out to share your experience with the Galaxy Watch7! We always appreciate getting feedback from our customers. With the Watch7, you can easily respond to texts on the go, right from your wrist. The Suggested Replies feature, powered by Galaxy AI, analyzes your text conversations and offers simple suggestions for how to respond. If your Samsung smartwatch (LTE) is having mobile data difficulties, is unable to answer calls, receive texts, or failing to display your phone number in the Settings menu, first ensure that it is connected to your phone via Bluetooth through the Galaxy Wearable app, as you will not receive incoming calls if connected only via Wi-Fi. If the connection seems fine, you may need to unpair and then re-pair your watch. If these steps do not work, consider contacting your carrier for assistance with network options or activation support. For additional troubleshooting options, please refer to the attached link, and if needed, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: rmiller
Verified Purchase:Yes
I love my watch, I have had a Galaxy watch for years. Never had a problem with any of them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US