Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
2,917
4 Stars
687
3 Stars
225
2 Stars
104
1 Star
115
78%of customers recommend this product.
(
641 out of
823)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
3
poor assistant integration
on May 4, 2025
Posted by: what
Expertise:Expert
poor assistant integration. it only works once every power cycle. 👎🏽
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, May 5, 2025
Hello What,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. We would be more than happy to assist you with whatever you may be experiencing with your device, however, we need more details than we currently have available before we can do so. Please feel free to contact Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. We would be more than happy to assist you with whatever you may be experiencing with your device, however, we need more details than we currently have available before we can do so. Please feel free to contact Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: SADFACE_Duran
from Texas
Verified Purchase:Yes
The battery doesn't last but a day. Have to recharge it daily
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, May 7, 2025
Hello SADFACE_Duran,
Thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy Watch7. We value your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. Let us know if you have any questions afterward or if you would like any further assistance by contacting Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy Watch7. We value your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. Let us know if you have any questions afterward or if you would like any further assistance by contacting Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Stephen
from Thurmont, MD
Expertise:Expert
Verified Purchase:Yes
fits comfortably, tracks my steps and sleep. I love it.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New jersey
Expertise:Beginner
Verified Purchase:Yes
Samsung galaxy watch 7 is perfect watch what i have ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No help
on May 10, 2025
Posted by: Jm62
Just got my watch in, no instructions on how to use it.
Response from Samsung USBy R&R Team, May 12, 2025
Good day Jm62,
Thanks for reaching out to share your experience with using your Samsung Galaxy Watch7. We appreciate your feedback as we strive to improve the design and functionality of our product line. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to take a look at them when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for reaching out to share your experience with using your Samsung Galaxy Watch7. We appreciate your feedback as we strive to improve the design and functionality of our product line. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to take a look at them when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Posted by: JKT1977
from MA
Verified Purchase:Yes
Battery life is about the same as the galaxy watch 5 pro I traded in (figured that this would be better).
But its nice that the after market bands for the 5 pr and the 6 work with the 7.
But its nice that the after market bands for the 5 pr and the 6 work with the 7.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, May 12, 2025
Greetings JKT1977,
Thanks for sharing your sentiments with us about your experience with using the Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for sharing your sentiments with us about your experience with using the Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: None
from Tucson, AZ.
Expertise:Intermediate
Verified Purchase:Yes
It was easy to transfer to my phone. But I should have known that a Samsung was needed. I have a Motorola.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Sue Oxford
from Tx
Expertise:Intermediate
Verified Purchase:Yes
Love it. It's beautiful and works amazing. It's comfie to wear and my other watch bands fit it. All around good watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Howdy Sue,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. We're delighted to hear how impressed you've been with your Galaxy Watch7 so far. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. We're delighted to hear how impressed you've been with your Galaxy Watch7 so far. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US