Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,692 Reviews)
Rating breakdown 4,692 reviews
5 Stars
3,349
4 Stars
796
3 Stars
272
2 Stars
131
1 Star
144
81%of customers recommend this product.
(
1,073 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
1
Do not swim with the watch
on September 27, 2025
Posted by: Joey
Expertise:Expert
They are not going to cover water damage even under warranty. Swam with it maybe 20 times in a 4 ft private pool and they say it's not covered. Do not get any watch from them if you plan on swimming
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hey there Joey, Thanks for sharing your feedback with us about your experience using the Samsung Galaxy Watch7. We value your candor as we improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to check out, "Use Water lock mode to swim with your Samsung smart watch" to help resolve what you may be experiencing with your device. Let us know if you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Use Water lock mode to swim with your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002907/
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Use Water lock mode to swim with your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002907/
Written by a customer while visiting Samsung US
Customer Rating
4
Room for improvements
on September 5, 2024
Posted by: Sunshine
[This review was collected as part of a promotion.] The watch looks nice but not as much as having that impressive physical rotating bezel. Battery life for some reason is not good which needs to be improved.
Value
4
Written by a customer while visiting Samsung US
Posted by: Rico
from Uvalde, Tx
Verified Purchase:Yes
Exceeded Expectations and battery lasts over 2 days close to 3 days. I have LTE version so im able to leave my phone at home and make calls or pay for items which is convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mo Ba
Verified Purchase:Yes
I am sooooo shocked by samsung. You all make some of the best, technologically include devices. These watches need to be removed from your market. This battery is horrible. But thennnnn the features you provide are magnificant, you have me hooked! Please fix the battery, I will temporarily have to go back to the fitbit. Having to charge my watch mid, mid-day is too much! Its saddening at 11am I look at my watch and its no longer working and I have to stop to charge when heading out the door. Sorry for the long rant, but I was so excited to get this watch, sorry all. Not worth the hype. Samsung either remove it from the market or reduce the price.
Sad first experience!
Response from Samsung USBy R&R Team, February 4, 2026
Good day Mo,
Thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch7. We value your honesty as we continue to make improvements on the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting the life of your device. Do not hesitate to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch7. We value your honesty as we continue to make improvements on the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting the life of your device. Do not hesitate to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: KeniA
Expertise:Intermediate
Verified Purchase:Yes
Extraordinary Watch, beautiful look, I really enjoyed it, in fact I returned it to order a Whatch 8 but I honestly like it better on the 7th... the only detail is the load of its stack, but I really like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Audra
from Charlotte, NC
Expertise:Beginner
Verified Purchase:Yes
While I like many of the new features, I find that the battery life sucks a bit. Also, not many options for other watch bands either.
Performance
4
Written by a customer while visiting Samsung US
Posted by: Chuck
from Ny
Expertise:Intermediate
Verified Purchase:Yes
I like having a smart watch. Looks and feels nice. Like to answer on the watch instead of looking for a phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lorraine
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I love my watch7! It's fast and efficient. The battery last longer than watch6.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US