Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,658 Reviews)
Rating breakdown 4,658 reviews
5 Stars
3,327
4 Stars
791
3 Stars
268
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,054 out of
1,296)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
2
Nice hardware, abysmally poor software.
on November 14, 2024
Posted by: Eddx
from Seattle, WA
Expertise:Expert
Bought the Watch 7 44mm when it first got out. The design and HW are nice, but I am very disappointed with the poor quality of the software. Start with the fact that this is their latest watch and it's running software with a security patch from almost 6 months ago. That's embarrassing and unsafe to say the least. There was only one firmware update to this despite the myriad random bugs I encounter every day. The watch regularly freezes and restarts (once every few days), the HR readings are all over the place and potentially random, the sleep score/analysis is missing on some nights for no reason whatsoever (yes, the watch was tightly strapped to my wrist on fully charged). The "always on" setting might well have been removed because the screen will habitually go off regardless of where this setting is (again, healthy battery charge). To add insult to injury, the most valuable health features are artificially blocked unless you use a Samsung phone, which for me is one reason to never purchase one. I could go on about the problems and bugs but I think you get the point. Samsung's software execution is poor. Despite the nice looks and HW upgrades on the SoC side, I can't recommend this to any segment of users.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 19, 2024
Thank you for sharing your thoughts on the Galaxy Watch7. We're pleased to hear that you appreciate the design and hardware upgrades. However, we acknowledge your concerns regarding software updates and performance. The Galaxy Watch7 can understand your body like never before, featuring our most advanced health sensor that tracks your heart rate, sleep patterns, and more with high precision. The security and performance of our devices are top priorities, and we continuously release updates to address bugs and enhance functionality. We recommend checking for the latest updates through the Galaxy Wearable app or our support page. Also, be sure to check out the link attached for troubleshooting options in regards to the heart rate readings. Regarding health features, some advanced capabilities are designed to integrate seamlessly with Samsung phones for optimal performance, and we appreciate your feedback on this. If you have any further concerns or questions, please be sure to reach out to us at Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
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https://www.samsung.com/us/support/troubleshooting/TSG01003204/
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Written by a customer while visiting Samsung US
Posted by: Jenny
from Brooklyn,Ny
Verified Purchase:Yes
Seem like a great watch eventhough I would have preferred more options on the band. The quality is real good. Still trying to learn more about the features and stuff.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Find Phone, no longer an app.
on November 14, 2024
Posted by: Kolchak
Expertise:Intermediate
Find Phone is now a system setting. If you drop your wrist to walk to the noise your phone is making in another room, it terminates the setting, silencing your phone.
Response from Samsung USBy Social Commerce, November 18, 2024
Thanks for taking the time to reach out to us, Kolchak. Your feedback is greatly appreciated. We noticed your feedback about the Galaxy Watch7. When using the Fing My Phone feature, ensure that your Watch 7 is connected to your phone via Bluetooth or through a remote connection using Wi-Fi or LTE. To locate your phone, press the Home key on your watch, swipe to "Find My Phone," and tap "Start" to make your phone's ringtone sound, making it easier to find. Once you locate your phone, swipe down on the Dismiss icon or tap "Stop" on your watch to silence it. If you're unable to find your phone using the watch, you can also try using the SmartThings Find website. We'd like to gather some additional information regarding your experience so that we can provide the proper assistance. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Cory
from Louisiana
Expertise:Expert
Verified Purchase:Yes
Love the watch but support and cellular are trash.
I would recommend this to a friend!
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 15, 2024
Thank you for reaching out to share your feedback on the Galaxy Watch7, Cory. We always appreciate insights from our customers. The new 3nm processor supercharges your daily routine, allowing you to quickly switch from checking the weather to tracking your workouts. It also optimizes battery life for long-lasting power, ensuring the Galaxy Watch7 keeps up with your lifestyle. Gain a deeper understanding of your body like never before, as our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. We'd like to gather some additional information so that we can help you have the best experience with your Watch7. Please reach out to us at Samsung Support so that we can further assist. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Pawel L
Verified Purchase:Yes
Nice watch and so far I like using it. Has great features and when you have Samsung products it can control different things.
Written by a customer while visiting Samsung US
Posted by: Saundra
Verified Purchase:Yes
I love it. I traded in my 5 and this one is so much more everything.
Written by a customer while visiting Samsung US
Posted by: JayGD
from Odessa, TX
Expertise:Expert
Verified Purchase:Yes
This model Has an amazing battery life. It lasts as long as my smaller sized galaxy watch 6. Very pleased with the performance on this new model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from San jose
Expertise:Expert
Verified Purchase:Yes
Samsung products are just "awesome", mesmerizing, high quality, everlasting
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US