Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,675 Reviews)
Rating breakdown 4,675 reviews
5 Stars
3,338
4 Stars
793
3 Stars
271
2 Stars
130
1 Star
143
81%of customers recommend this product.
(
1,064 out of
1,307)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Bruce
Verified Purchase:Yes
The watch works well, but frequently drops automatically into power savings mode. This destroys much of the functionally I enjoy, such as sleep tracking. I religiously charge the watch every morning, so the watch never goes more than 22 hours without charging. My previous Galaxy Watch was more reliable.
Response from Samsung USBy R&R Team, March 4, 2025
Hey Bruce,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is invaluable to us as we strive to provide superior products with impeccable functionality to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Watch7 will automatically switch to power saving mode when its battery level drops to a certain point. However, this can be easily customized to your preference within the Settings. (Battery > Power Saving, you can choose the battery percentage at which this feature activates.) If you would like any further assistance or if you would like to share additional feedback with us, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product manual
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is invaluable to us as we strive to provide superior products with impeccable functionality to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Watch7 will automatically switch to power saving mode when its battery level drops to a certain point. However, this can be easily customized to your preference within the Settings. (Battery > Power Saving, you can choose the battery percentage at which this feature activates.) If you would like any further assistance or if you would like to share additional feedback with us, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Works well with Samsung phone.
on March 5, 2025
Posted by: Beanhead
[This review was collected as part of a promotion.] The seamless actions across apps and the compatibility with a Samsung phone make this a great watch companion for all my devices. I can always find my watch or phone if I have one or the other with find my device. I'm so glad it's offered in two sizes because I have a smaller wrist and the 40mm fit me just right.
I receive all the notifications I need to control my smart home and stay in touch with friends and family. Being able to use Samsung pay with it when my hands are full is a plus. The customization and personalization is fantastic and I feel like I can make this watch my own.
I wish it had a longer battery life but it makes it through the night and day with an hour charge before bed. I can monitor my sleep and my activity throughout the day and get results on my watch or phone.
Value
4
Written by a customer while visiting Samsung US
Posted by: David
from FL
Expertise:Intermediate
Verified Purchase:Yes
I'm disappointed with the battery life of the watch. I got the battery replaced and there's some improvement. You need to work on the battery life on your next upgrade.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, March 7, 2025
Greetings David,
Thank you for taking the time to share your recent experience with using the Samsung Galaxy Watch7. Your feedback is valued. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. If you have any questions for us or if would like further assistance afterward, let us know by contacting Samsung Support at your leisure. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the time to share your recent experience with using the Samsung Galaxy Watch7. Your feedback is valued. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. If you have any questions for us or if would like further assistance afterward, let us know by contacting Samsung Support at your leisure. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Eric
Verified Purchase:Yes
40mm was the perfect size for my wife. The band and quality is never a letdown with Samsung.
Written by a customer while visiting Samsung US
Posted by: Sarah
Verified Purchase:Yes
Great watch! I'm coming from a galaxy watch 3 to the 7. It's a nice upgrade! It paired with my new phone easily and it does all the things I need it to do, check texts, answer calls, play and pause music, track sleep, etc. Battery last 2 days (I don't have the screen on all the time). It's a great addition to my Galaxy S25! Definitely recommend, especially if you have other Samsung devices... makes everything easy to pair!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect watch!
on March 10, 2025
Posted by: Beme85
[This review was collected as part of a promotion.] Being able to monitor my health and have access to apps is amazing. This is my first samsung watch and I love it. Pictures, music and health have never been easier to keep track of now.
Value
5
Written by a customer while visiting Samsung US
Posted by: The castorian
from BOSTON, Ma
Verified Purchase:Yes
Very nice watch, easy to use, help me to check my heart beat easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pleaae be careful in dealing with Sansung agents.
on March 11, 2025
Posted by: Vic D
Verified Purchase:Yes
The watch itself seems very nice! Quite impressed!
Response from Samsung USBy R&R Team, March 11, 2025
Aloha Vic,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as we commit to constant innovation and improving the design and functionality of our product line. We're happy to hear that you're impressed with your new Galaxy Watch7 purchase. If you would like to share additional feedback with us regarding its performance, functionality, or durability, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as we commit to constant innovation and improving the design and functionality of our product line. We're happy to hear that you're impressed with your new Galaxy Watch7 purchase. If you would like to share additional feedback with us regarding its performance, functionality, or durability, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US