Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,658 Reviews)
Rating breakdown 4,658 reviews
5 Stars
3,327
4 Stars
791
3 Stars
268
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,054 out of
1,296)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Charlie M
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Many great features on this watch. Upgraded from the Watch4 to see if the heart rate monitor was more accurate. Unfortunately, it never seems to match the other devices I use specifically designed as such.
I would recommend this to a friend!
Features
4
Performance
3
Value
3
Response from Samsung USBy Social Commerce, November 4, 2024
Thank you for sharing your honest feedback about the Galaxy Watch7, Charlie. Even when you wear your smartwatch or fitness band correctly, various factors can affect the accuracy of heart rate readings. Heart rate measurements may not be reliable depending on the conditions and surroundings. If readings are taken at low temperatures, they may be inaccurate, so it's important to keep yourself warm while measuring your heart rate. Additionally, if the heart rate sensor is dirty, clean it using a soft, dry cloth before trying again. Obstructions between the watch band and your wrist, such as body hair, dirt, or other objects, can prevent light from reflecting evenly. Other factors include smoking or consuming alcohol before taking measurements, which can lead to different heart rate readings compared to your normal rate. It's also important to avoid talking, yawning, or breathing deeply while measuring your heart rate. Users with thin wrists may experience inaccurate readings, and measurements taken for infants and toddlers may also be unreliable. If your smartwatch or fitness band is still not reading your heart rate correctly, there are a few steps you can take to troubleshoot this. Check out the link attached for options to help troubleshoot. If this persists, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Lex Hex
from Augusta, GA
Expertise:Intermediate
Verified Purchase:Yes
All around fantastic smart watch and a real step up from the Galaxy Watch 5 that I traded in. Getting close to 3 days between charges and the screen is awesome. Very pleased with my purchase and trade in deal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rafaela Cauich
Verified Purchase:Yes
Me gustó mucho está muy bonito muy práctico lo recomiendo
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Posted by: David
from Seattle
Expertise:Intermediate
Verified Purchase:Yes
I'm impressed. I didn't think the battery life would be that great but its better than expected! Only issue would be a better watch band. One with no gap.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Juganhut
from Orlando, FL
Expertise:Beginner
Verified Purchase:Yes
I have tried different watches and never able to wear longer than a week. I got this watch with a trade in and have been wearing it a few weeks now. Simple and functional. Using things I never thought I would like workout tracker and tap to pay. Also the gps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Yhanss
from Enterprise, FL
Expertise:Beginner
Verified Purchase:Yes
Excellent product, very nice and help to do a lot task easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Donna Jeary
Verified Purchase:Yes
The watch has some nice features. I gave it a 3 star rating for two reasons. First the battery life is terrible. It lasts less than 10 hours. Second is that it has the AI feature but my phone is an S 21 so its not compatible. The software update was only for S 22 and above. Since I don't want to pay for a new phone at this time, it's a useless feature.
Response from Samsung USBy Social Commerce, November 7, 2024
Thank you for reaching out to share your feedback on the Galaxy Watch7, Donna. Your input is invaluable as we continue to make improvements. The Galaxy Watch7 is designed to help you achieve your health goals. Its new 3nm processor enhances your daily routine, allowing you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring the Galaxy Watch7 keeps up with your active lifestyle. Please note that the One UI 6.1 software update is required to access Galaxy AI features on compatible devices. Available features may vary depending on the device and operating system version. As far as the battery life, it's important to make sure that your watch is up to date with the latest software available. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help optimize your watch's battery life. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
It just got better.
on November 6, 2024
Posted by: Tedybear
[This review was collected as part of a promotion.] Well I've always had a Galaxy watch, from the Classic that was my first one, I held onto that watch for 4 years, and then I finally got the G. Watch 4 with the rotating bezel, loved it, but since Samsung has a great trade in value, I got the Watch 5 FE, which it was faster than my last one, now since the great trade in value Samsung has, now I wonder how they are going to top this one, because this is a great watch, the battery life is so much better, I could easily get 2 and a half days on, and how fast the apps come in when u touch them, right now I miss my Samsung phone, because of the connectivity between all the products I have is Samsung, my tv, tablet and my washer and dryer, sad to say I'm working with a Motorola, I tell you, I truly miss my Samsung phone, but anyway, I just wanted to say what a great watch the 7 is, in every way possible.
Thanks Samsung and keep up the wonderful work that you do.
Thanks Samsung and keep up the wonderful work that you do.
Value
5
Written by a customer while visiting Samsung US