Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,692 Reviews)
Rating breakdown 4,692 reviews
5 Stars
3,349
4 Stars
796
3 Stars
272
2 Stars
131
1 Star
144
81%of customers recommend this product.
(
1,073 out of
1,317)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
5
Perfecto Mundo
on April 27, 2026
Posted by: Fungigary
I'm digging the galaxy watch 7. It took me awhile to figure out how to navigate the dang thing ##postcovidsyndrome. It's a beautiful device. If there was anything I would change it would be...
Extra watch bands... other than that I love it. I am curious how long does Samsung believe a single watch band will hold up if a person has an #abnormalgait? Beautiful and unique.
Extra watch bands... other than that I love it. I am curious how long does Samsung believe a single watch band will hold up if a person has an #abnormalgait? Beautiful and unique.
Written by a customer while visiting Samsung US
Posted by: WaveMonkey
Verified Purchase:Yes
Good, as described. Bought as older model leftover
Written by a customer while visiting Samsung US
Customer Rating
2
Inaccurate description/Poor battery life
on May 11, 2026
Posted by: Lolo4547
from Miami, FL
I purchased the galaxy watch 7 in cream to replace my old Fitbit sense. I chose this model because of its size. Anything over 40mm is way to big on my wrist. My first disappointment was the case color being silver rather than "cream". I was going to return it but decided to keep it as I realized that wasn't a deal breaker. I wore the watch for one day and the battery drained faster than I could ever imagine! I read reviews complaining about the battery life not thinking how bad it was. The battery has no life! By 7pm it was at 7% with normal day activity. My fitbit lasts more than three days with one charge! Wish I had known that the battery life was so short.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, May 12, 2026
Hey there Lolo4547,
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: APlested
from Florida
Verified Purchase:Yes
So far its great and nice watch. Battery last a lot and just waht i needed.
I would recommend this to a friend!
Value
4
Written by a customer while visiting Samsung US
Posted by: Jiho Woo
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
I had watch 4 before and used trade-in to get a watch 7. It is much better battery life and wide and clear display.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely inaccurate gps!
on October 10, 2025
Posted by: Steeveno
I've had a years-long relationship with Samsung, but now it's likely over. My Watch 5's gps was accurate without fault. This Watch 7 is off by as much as 20% on any given walk which I do every day. I expected it was a glitch that would get fixed with updates. I even expressed my dismay to support to which their "fix" was to buy the next model. I asked, "Why would I be so stupid as to buy another one with no guarantee that it would be better, or that I would get the expected support. Samsung never failed me before, but It looks like the end of the road for our relationship. I have owned previously: 4 Tvs, one laptop, 4 tablets, 4 sets of headphones, and 3 watches--all Samsung. I would assume that would make me a good customer, but I'm evidently wrong about that. I expect my next phone (sooner than later) will be and Experia, and my next watch will likely be a Pixel. I'm so disappointed every time I go for a walk.
Response from Samsung USBy R&R Team, October 13, 2025
Hi there Steeveno, thanks for sharing your experience using the Samsung Galaxy Watch7 with us. We value your feedback as we improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Galaxy Watch7 is a superb smartwatch as it offers a powerful and smooth user experience with its new 3nm processor, comprehensive health and fitness tracking including AI-powered insights like an Energy Score, and a seamless connection with other Samsung devices. Its intuitive interface, dual-frequency GPS, automatic workout detection, and useful features like notifications without a phone can help beginners easily integrate it into their daily routine, reducing phone usage and increasing overall convenience. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Please feel free to review the resources provided below to help resolve what you may be experiencing with your GPS. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thanks for being a staunch Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Love the functionality and how accurate is with reading my vitals, I compared it to medical grade that I have at home and its just as accurate. Love the looks, also the screen is tough has not cracked on me once even though I wear it even when im doing industrial jobs. I actually have the 44mm this one I bought was for my wife and she sleeps with it on everyday and likes that she can see the notifications without having to look at the phone when she's at work. Great price value.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Howdy Gsuriel,
Thanks for sharing your thoughts with us regarding your experience using the Samsung Galaxy Watch7. Your satisfaction motivates us to continue delivering the best quality product line. We're delighted to hear how much you've been enjoying the features and functionality offered with the addition of your Galaxy Watch7 into your lifestyle. Please feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. We're always happy to listen and work toward a better experience for our customers. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for sharing your thoughts with us regarding your experience using the Samsung Galaxy Watch7. Your satisfaction motivates us to continue delivering the best quality product line. We're delighted to hear how much you've been enjoying the features and functionality offered with the addition of your Galaxy Watch7 into your lifestyle. Please feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. We're always happy to listen and work toward a better experience for our customers. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: RJ Texas
Verified Purchase:Yes
I really wanted to love this watch, but the battery life is terrible. It last for only a few hours and you have to charge. Have to charge it a couple of times throughout the day. Terrible and disappointed
Response from Samsung USBy R&R Team, June 4, 2026
Howdy RJ,
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US