Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5 out of 5
4.5
(4,059 Reviews)
Open Ratings Snapshot
Rating breakdown 4,059 reviews
5 Stars
2,924
4 Stars
688
3 Stars
226
2 Stars
105
1 Star
116
78%of customers recommend this product. 
(
647 out of 830
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
1 out of 5
1
Features are good, battery life sucks...
on November 8, 2024
Posted by: Just Me
This is the second galaxy 7 watch I've had in 2 weeks... the battery life sucks... turned off stuff and it still doesn't last thru the day... usually about 11am it gets hot and then loses 50% battery life... doesn't track all my steps, definitely don't like this watch.. features are good, battery sucks.. I'm taking it back for the third time and want another watch not this kind... would not recommend...
Response from Samsung USBy Social Commerce, November 10, 2024
Thank you for sharing your feedback about the Galaxy Watch 7. We're hate to hear that your experience with battery life and step tracking did not meet your expectations. The new 3nm processor enhances your daily routine, allowing you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch 7 keeps pace with your activities. The Galaxy Watch 7 is designed to provide a variety of features that support a connected lifestyle, so it's disappointing when those features do not perform as expected. We recommend ensuring that your watch is up to date with the latest software version available. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for additional options to help optimize your watch's battery life. We've also included a link for options to help troubleshoot your step tracking on your watch. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not for fall protection.
on November 20, 2024
Posted by: Linda
Expertise:Intermediate
Verified Purchase:Yes
I was after fall protection. I discovered you need to push the stem 5 times to call for help. Not what I wanted. What if you are unconscious. I returned. It was to complicated.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 20, 2024
Thanks for taking the time to reach out to us, Linda. We really appreciate your feedback on the Galaxy Watch7. The Watch7 features a hard fall detection function that will send out an SOS if it detects a serious fall, notifying your emergency contacts immediately if you need assistance. However, the fall detection feature is not enabled by default, so you must turn it on manually using the Galaxy Wearable app while ensuring your watch is connected. To enable it, open the app, tap on "Watch settings," select "Safety and emergency," and toggle the switch next to "Hard fall detection." If you don’t have any emergency contacts added, you’ll need to do that for the feature to work properly. You can also customize what happens when a fall is detected by selecting "Hard fall detection" in the settings, including the option to share your location with emergency contacts and make an emergency call if needed. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor battery life is a deal breaker for me.
on November 27, 2024
Posted by: LeHoKo
from Iowa
Expertise:Intermediate
This watch has to be charged every 24 hours, not exaggerating. How can a person get meaningful tracking when the watch cannot be worn for 1 hour and 45 minutes everyday? To make things even more complicated, you often need to reboot after charging or it won't resume tracking. My daughters Apple watch blows this out of the water. I am now thinking i need to go back to Apple so I can have a good watch.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 27, 2024
We appreciate you taking the time to share your honest feedback on the Galaxy Watch7, LeHoKo. We always look forward to hearing from our customers! The Galaxy Watch7 features a new 3nm processor that enhances your daily routine. It allows you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help optimize your watch's battery life. If this continues to be your experience, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor battery life
on December 20, 2024
Posted by: Faithful Samsung Fan
Expertise:Expert
Verified Purchase:Yes
Battery life is dismal, I traded in a 44 mm watch 5 which had a much longer battery life.
Response from Samsung USBy R&R Team, December 20, 2024
Hi Faithful Samsung Fan,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're experiencing less than optimal battery life on your Galaxy Watch7, please take the opportunity to review "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Feel free to reach out to Samsung Support afterward if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra

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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy this its NOT WORTH
on December 27, 2024
Posted by: Srav
from WA
Expertise:Expert
Verified Purchase:Yes
Charge doesn't even stay for a day worst watch ever
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 30, 2024
Hi there Srav,
Thanks for taking the time to review your Samsung Galaxy Watch7. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Watch7's battery life. If you would like to share any feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra

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https://smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great watch
on December 27, 2024
Posted by: TashaE
from Mississippi
Expertise:Beginner
Verified Purchase:Yes
I love this watch, this is my first smartwatch so I don't have anything to compare. Its battery's life is long, but I kept it on the default settings. I saw a post regarding the battery's life and wanted to address that. I saw on a review that it runs hot when charging, I haven't ran into that problem. Great features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The latest is the greatest...
on January 6, 2025
Posted by: Bill W
Expertise:Intermediate
Verified Purchase:Yes
This is a huge upgrade coming from the classic4. Better , faster, more information available.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy 7
on January 12, 2025
Posted by: M Wolfe
Verified Purchase:Yes
Watch is great large display and easy to setup.. everything I wanted from a watch
Written by a customer while visiting Samsung US
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