Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,676 Reviews)
Rating breakdown 4,676 reviews
5 Stars
3,338
4 Stars
794
3 Stars
271
2 Stars
130
1 Star
143
81%of customers recommend this product.
(
1,065 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
4
Great upgrade from the watch 4
on July 31, 2024
Posted by: TechJunky05
[This review was collected as part of a promotion.] So far I'm enjoying the quick response time of opening apps and swiping through screens. The extra storage is great for downloading new apps and music. The Galaxy AI has been doing a pretty good job of coming up with responses for text messages. The health app seems to be pretty accurate for steps and when I take my bicycle out so no issues there. 2 issues I have are battery drain and not having a type C adapter coming with the charging cable. It sounds like Samsung is working on a fix for the battery life so I'm looking forward to that but they really should include a type C adapter for the cable as not everyone has a charger for that. Otherwise, great job on the galaxy watch 7 guys.
Value
4
Written by a customer while visiting Samsung US
Posted by: JMCC
from Dallas, Texas
Verified Purchase:Yes
The battery life stinks! I feel like I had a longer battery in my previous watch.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just like the 6, only better
on July 31, 2024
Posted by: jweavis
[This review was collected as part of a promotion.] It features everything great about my previous version, for a small fee and trade-in, with better battery life. I'll look into the new features as we go, but was well worth the small upgrade fee. Haven't used the Galaxy AI features yet.
Value
5
Written by a customer while visiting Samsung US
Posted by: Aaron
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
So far I really like this watch. It seems more snappy compared to my watch 5 that I traded in. The sensors seem to work a little better on this one. If Samsung keeps on this path I will be a lifelong Galaxy user. I plan on getting a Samsung phone when I upgrade next time so I can take advantage of the ECG and blood pressure. As I get older I like the fact I can get a better picture of my overall health. This even has a sleep apnea alert if you wear it while you sleep that lets you know if you should contact your physician.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Samsung
from Wisconsin
Verified Purchase:Yes
Battery doesn't last 2 days. Can't take anywhere near for checking it out. Have to go 2 weeks without a watch if you want it checked out.
Design
5
Value
4
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for contacting us! We appreciate hearing from our loyal customers as we aim to provide continuous improvements. We see that you're reaching out to us concerning your new Watch7. We understand the importance of having a long-lasting battery for all your devices. We would like you to perform a diagnostic on your watch battery to rule out the physical battery. We will be attaching a link to provide instructions on how to do so as well as other options that should help optimize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Daniel
Verified Purchase:Yes
It's very good to watch just one week experience I don't know what happened when I shut down the phone and charger it turned on again can you explain what happened I tried to three times totally off automatically it turned it on after a few minutes
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing update
on July 31, 2024
Posted by: Jcelcid
[This review was collected as part of a promotion.] I used to have the watch 5 which suffered from battery performance, that issue is completely gone with the new watch 7. I am able to get through 3 days of active use of the watch without any battery issues or performance issues with it's updated operating system. It gets me through my daily tasks and always updates me on my health monitoring. The new pinch feature is very useful when it comes to controlling music and calls. It's also very stylish and more comfortable to wear with the redesigned bands they come with now. Amazing upgrade and am hopeful of future updates to come for this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
One major issue
on July 31, 2024
Posted by: Out to pasture
Battery life is no better than my old Watch 4 Classic. I didn't mind the lack of the rotating bezel, that is, until one major problem presented itself. I often wear long-sleeve shirts for work and working out. When I sweat, the wet sleeves trigger the touchscreen, randomly turning on various apps, dramatically reducing battery life. Otherwise, it would be a nice watch. On my 4 classic, the raised edges of the rotating bezel must prevent that from happening.
Response from Samsung USBy R&R Team, August 1, 2024
We appreciate your honest feedback. We always look forward to getting insights from our valued customers. We noticed that you are experiencing some trouble with your watch battery and sensitivity when you sweat. Check out the following links that should help you optimize your battery and also adjust your watch sensitivity. If this persists, please reach out to us at Samsung Support so that we can provide a resolution to what you are experiencing. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078023/ (sensitivity)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078023/ (sensitivity)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US