Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,657 Reviews)
Rating breakdown 4,657 reviews
5 Stars
3,326
4 Stars
791
3 Stars
268
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,054 out of
1,296)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Samsung
from Wisconsin
Verified Purchase:Yes
Battery doesn't last 2 days. Can't take anywhere near for checking it out. Have to go 2 weeks without a watch if you want it checked out.
Design
5
Value
4
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for contacting us! We appreciate hearing from our loyal customers as we aim to provide continuous improvements. We see that you're reaching out to us concerning your new Watch7. We understand the importance of having a long-lasting battery for all your devices. We would like you to perform a diagnostic on your watch battery to rule out the physical battery. We will be attaching a link to provide instructions on how to do so as well as other options that should help optimize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Daniel
Verified Purchase:Yes
It's very good to watch just one week experience I don't know what happened when I shut down the phone and charger it turned on again can you explain what happened I tried to three times totally off automatically it turned it on after a few minutes
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing update
on July 31, 2024
Posted by: Jcelcid
[This review was collected as part of a promotion.] I used to have the watch 5 which suffered from battery performance, that issue is completely gone with the new watch 7. I am able to get through 3 days of active use of the watch without any battery issues or performance issues with it's updated operating system. It gets me through my daily tasks and always updates me on my health monitoring. The new pinch feature is very useful when it comes to controlling music and calls. It's also very stylish and more comfortable to wear with the redesigned bands they come with now. Amazing upgrade and am hopeful of future updates to come for this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
One major issue
on July 31, 2024
Posted by: Out to pasture
Battery life is no better than my old Watch 4 Classic. I didn't mind the lack of the rotating bezel, that is, until one major problem presented itself. I often wear long-sleeve shirts for work and working out. When I sweat, the wet sleeves trigger the touchscreen, randomly turning on various apps, dramatically reducing battery life. Otherwise, it would be a nice watch. On my 4 classic, the raised edges of the rotating bezel must prevent that from happening.
Response from Samsung USBy R&R Team, August 1, 2024
We appreciate your honest feedback. We always look forward to getting insights from our valued customers. We noticed that you are experiencing some trouble with your watch battery and sensitivity when you sweat. Check out the following links that should help you optimize your battery and also adjust your watch sensitivity. If this persists, please reach out to us at Samsung Support so that we can provide a resolution to what you are experiencing. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078023/ (sensitivity)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078023/ (sensitivity)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Lisa M
from South Bend IN.
Expertise:Beginner
Verified Purchase:Yes
still learning the whole features on the watch. It is easy to navigate. Very lite barely realize i am wearing the watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent watch that's extremely customizable
on July 31, 2024
Posted by: Arvind
[This review was collected as part of a promotion.] I replaced my 2 year old galaxy watch 5 for the galaxy watch 7. At first I wasn't sure if this was worth the upgrade but the offer was too good to pass up. I'm so glad I got this watch. As a long time user of galaxy watch 5, I can assure you with full confidence that this was the best purchase that I've made this year. The excerscies monitoring services in this watch is amazing. For example, I run a lot in treadmills. My watch 5 never used to auto detect them. I need to remember to go into exercises and choose treadmill. However watch 7 smartly auto detects and counts all my steps. I think Galaxy AI has a big role to play in this. The home screen is so darn customizable. I got one for my wife as well and we both are super happy that we decided to go with this upgrade. One thing that could be better is battery life. Note that we both got the lte version though, so it understandably drains faster. Overall, outstanding watch to own.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A watch that makes on the go easier
on July 31, 2024
Posted by: SamsungAndroid4Life
[This review was collected as part of a promotion.] Being a first time buyer of a Samsung Galaxy Watch, the Watch 7 - 44mm has made "On the go" in my life much easier. At work, at home or in public this device is making day to day task much easier. Quick phone calls, quick responses to text, tracking my steps and health is done effortlessly through the watches many sensors. Controlling my earbuds and using my favorite media player is quick and easy without distracting my attention too long opening or unlocking my phone. Features I most enjoy is the sleep tracking and sleep coaching which is extremely helpful. The AI is exceedingly helpful in quick text responses, the many health features and especially the translation feature. In a sleek compact design that weighs next to nothing it seems like I can't wait to see the future devices that Samsung brings to the market.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great health monitoring
on July 31, 2024
Posted by: MarsMan
[This review was collected as part of a promotion.] I love the new AI health monitoring features. I've already checked for moderate to severe sleep apnea and like the new energy score. I use Bixby for finding my phone and other features so I don't need to search for an app.
Value
5
Written by a customer while visiting Samsung US