Customer reviews from ATT.com
OtterBox - Refurbished Excellent - Defender Pro Series Case with MagSafe - iPhone 16 Pro Max - Black
Average customer rating
3.9
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
24
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
7
79%of customers recommend this product.
(
31 out of
39)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case with MagSafe - iPhone 16 Pro Max - Black
Posted by: Manxjim
from The Great Smoky Mountains of Tennessee.
Verified Purchase:Yes
Excellent protection for phone at reasonable price. Annoying flap over charge port is stiff to open but seems to keep dust and lint out quite well. The wireless charging is a plus that allows one to keep the charging port tightly covered.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: RyanBS
from Lewisburg, WV
Verified Purchase:Yes
Otter box is the best at protecting an iPhone. I wouldn’t buy anything else, as other cases have failed.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Picayune , MS
Verified Purchase:Yes
I purchased a brand new iPhone 16 Pro Max, a tempered glass screen protector and the OtterBox defender. I put it all together and within 24 hours the tempered glass protector was cracked right on the edge of the screen where the camera button is at. If the OtterBox defender had covered the camera button as well this wouldn’t even be an issue. Had to purchase a case off of Amazon that actually covers the button but makes it still usable.
No, I would not recommend this to a friend.
By OtterBox Customer Support, April 24, 2025
Hello! Thank you for the feedback on our case! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting ATT.com
Posted by: Nasty Rose
Verified Purchase:Yes
It was the worst phone case I ever had. It was so hard, and I couldn’t get my phone back out of it that I used a butter knife to pry my phone out of it.
By OtterBox Customer Support, April 28, 2025
Hello! We are so sorry to hear you experienced an issue removing your device from the case. Please reach out to our Customer Service Team, as we would be happy to assist with this situation!
Written by a customer while visiting ATT.com
Posted by: CaitP
from Pennsylvania
Verified Purchase:Yes
Left my phone on top of my car by accident and it went flying off the back going 45 miles an hour. Not a scratch on my phone!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ReneeLH
Verified Purchase:Yes
Instructions would be helpful to figure out how to install on the phone. The design is not intuitive.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jaxon M
from NYC
Verified Purchase:Yes
This particular Otterbox, though sturdy, is just too much case. In addition to being unwieldy, it's darn near impossible to the thing on or off the phone. Good thing I'm in really good shape.
No, I would not recommend this to a friend.
By OtterBox Customer Support, May 28, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting ATT.com
Posted by: melobat
Verified Purchase:Yes
I found it difficult to figure out and it did not come with a protector for the screen.
By OtterBox Customer Support, June 3, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting ATT.com