Customer reviews from ATT.com
OtterBox - Refurbished Excellent - Defender Pro Series Case with MagSafe - iPhone 16 Pro Max - Black
Average customer rating
3.9
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
24
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
7
79%of customers recommend this product.
(
31 out of
39)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case with MagSafe - iPhone 16 Pro Max - Black
Customer Rating
5
Otterbox iPhone 16 Pro Max Protector the Greatest!
on October 11, 2024
Posted by: Educator Writer Editor
from Grand Rapids, Michigan
Verified Purchase:Yes
Otterbox case for iPhone 16 Pro Max is easy to install around the iPhone. I like the open front side because it is easier to use than a front side covered in plastic. The case allows for easy access to the camera control button on right side of iPhone. The raised guard on the backside protects the three camera lenses. The magnetic charging station on the backside is simple to use and gives an excellent charging time.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Epic poor design
on December 25, 2024
Posted by: BadDay Case
from WA
Misplaced my trust in OtterBox. My daughter was skeptical about this design but I thought "OtterBox must know what they're doing." I was wrong. Her case by a different manufacturer manages to protect the face of the phone, while leaving access to button. The phone fell from a height of 3 feet. Now I have to find out how good the lifetime warranty is on the glass screen protector.
No, I would not recommend this to a friend.
By OtterBox Customer Support, December 30, 2024
Hello! We are so sorry to hear you experienced damage to your screen protector following a device drop. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via our great warranty!
Written by a customer while visiting ATT.com
Posted by: Mmrc283
from Alabama
Verified Purchase:Yes
Only protects on a flat surface as the edges are only raised on the top and bottom. This leaves the screen exposed when if falls or hits
By OtterBox Customer Support, October 28, 2024
Hello! We hope you enjoy the great protection of the Defender Pro Series case. This case is designed to pair perfectly with any of our screen protection items for the ultimate device protection! If our Customer Service Team may help, please do not hesitate to reach out via phone or by chat!
Written by a customer while visiting ATT.com
Posted by: Robert Benny
from Illinois
Verified Purchase:Yes
It’s a case nothing special.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
3
Cover the stupid camera button
on October 27, 2024
Posted by: KhrisRoyalOnIG
from New Orleans
I love these cases, I just upgraded from a 12 pro max and it looks brand new. I have the 16 promax now with the new camera button and I can’t figure out why they wouldn’t cover the button like they did the rest of them. It’s really annoying, I’m probably going to get another case but nothing protects like an OtterBox. I also love that the case works with all of the magnetic/charging accessories. If they come out with a new version I hope they let up trade them in.
No, I would not recommend this to a friend.
By OtterBox Customer Support, October 28, 2024
Hello! We hope you enjoy the great protective nature of this case! Please reach out to our CS Team by phone or via chat, and we are happy to help with any questions or needs that arise!
Written by a customer while visiting ATT.com
Posted by: Charge me
from Savannah GA
Verified Purchase:Yes
There’s a big gap in screen protection for the picture button. This will be where the screen gets damaged. Button should be over molded like the rest of them.
I would recommend this to a friend!
By OtterBox Customer Support, April 10, 2025
Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting ATT.com
Posted by: Billy L
from Sacramento
Verified Purchase:Yes
I do not like how this design leaves the phone vulnerable in lower right hand corner. Very surprised since otter box has been very good for a long time. Definitely looking at other options to protect such an expensive device.
No, I would not recommend this to a friend.
By OtterBox Customer Support, October 8, 2024
Hello Billy! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Written by a customer while visiting ATT.com
Customer Rating
5
Secure, safe Otterbox for my new iPhone 16 ProMax
on October 11, 2024
Posted by: MichaelC23894X
Verified Purchase:Yes
Exactly as advertised--sturdy and holds my phone safely in a rubberized cushion. I confess I did watch the instructional video that showed how to open the Otterbox because it was so secure I did not want to "break it" when I prepared to insert my phone e.
I would recommend this to a friend!
Written by a customer while visiting ATT.com