Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Average customer rating
4.4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
105
4 Stars
12
3 Stars
8
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
92 out of
107)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Posted by: Mandi
Verified Purchase:Yes
Sooooo rough, this case hurts my hands. Do NOT recommend, which is a bummer as I normally love otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2025
Hello, Mandi! We are so sorry to hear the texture of this case is not to your liking. We would be more than happy to set up a return and assist you with exploring some other case offerings we have that may be perfect for you! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Scottsclowder
Verified Purchase:Yes
The phone cover is fine. But the carrier sucks. In busy situations, it takes too much work to try and line it up on the two bottom tabs to lock in place. You need to have slides or something to guide it in better, I'm sure I'm not the only one that has this issue. Please fix it and believe me I'll buy another one if you do. Thank you very much.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 25, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: BIGMAR
Verified Purchase:Yes
I THINK THEY NEED TO BRING BACK THE COVER BUILT ON IT ALREADY AND THE PLASTIC ON CASE PARTS BREAKS ON ME EVERY TIME
Response from otterbox.comBy Customer Service, February 9, 2024
Hello! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I swear by Otterbox. I have successfully used these cases for years. I have watched my phone accidentally drop 7 feet to concrete and not a scratch. I do my best to ensure my phone doesn't go flying off but if it did I wouldn't worry too much as long as it was in a Defender.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John L
Verified Purchase:Yes
I have used defenders before and never had an issue with broken screens or broken phones. Even when dropped
Written by a customer while visiting otterbox.com
Posted by: Greg Fried
Verified Purchase:Yes
Awesome!! I am a fan of Otterboxes. My phones have been saved by seversl of them.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This is the only case I'll have! I have always used Otterbox for my past 7 phones.
Written by a customer while visiting otterbox.com
Posted by: Michael
Verified Purchase:Yes
Love the otterbox, it protects the phone. It keeps safe
I would recommend this to a friend!
Written by a customer while visiting otterbox.com