Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Average customer rating
4.4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
105
4 Stars
12
3 Stars
8
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
92 out of
107)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Posted by: Bill
Verified Purchase:Yes
This case fits good and looks good. I have already dropped my new s24 ultra, phone still works like new.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Giova19
Verified Purchase:Yes
I have the peace of mind with the Outerbox covers. I already dropped my phone a few times at my job (I work on construction) and I'm able to pick it up safely with no cracks. 100% reliable.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Looks nice, but slight design flaw. Please fix!
on January 29, 2024
Posted by: Miller1
Love the look of the new S24 defender pro case, however once installed the bottom left corner is so sharp, with the weight of the phone it digs into your hand. I always use otter box cases. Please adjust this to make it more comfortable. Also make more colors available.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 30, 2024
Hey! We appreciate your feedback on color options for your new device. We are sorry to hear your case is damaged. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! We also have a chat option available on our website if that is more convenient.
Written by a customer while visiting otterbox.com
Posted by: Criss
Verified Purchase:Yes
Horrible box. There is only a back and clip. No front protection at all!! Waste of money
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 19, 2024
Hey Criss! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our engineers redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Written by a customer while visiting otterbox.com
Customer Rating
1
Did not fit the Samsung S24 Ultra
on February 4, 2024
Posted by: BigHildy53
The Galaxy S24 Ultra Case Defender Series Pro product I received did NOT fit my Samsung S24 Ultra. I could not fit my phone in no matter how much I tried. Tried short side first, long side first, no joy.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello! We are so sorry to hear that you experienced a fit issue with your case. When putting your device into a Defender Pro Series case, you will want to ensure that you take the case apart in order to put your device in the case. A great way to start is to open the charge port cover and proceed to peel off the outer rubber shell, much like peeling an orange. Then, you will want to gently separate the hard plastic pieces into a back and a front frame. Then, you will insert your device and put the case back together. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Design hasn't changed in 10 years still too bulky
on November 12, 2024
Posted by: Anonymous
Verified Purchase:Yes
Too expensive, price doubled in 2 years. Helping inflation
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 12, 2024
Hello! Thank you for the feedback regarding our Defender Series. We continuously work to improve our products thanks to your feedback. If you are having problems with your product, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rick
Verified Purchase:Yes
Love my Defender Pro, not so much my S24 Ultra. Rather have my S21 Ultra back.
Written by a customer while visiting otterbox.com
Posted by: Keith
Verified Purchase:Yes
Great fit like all otter boxes but the charging tab on the bottom doesn't fit any charger very well. My last one came off. Thankfully I mostly use wireless charging unless I'm traveling for work. It really isn't designed for plug in charging.
Written by a customer while visiting otterbox.com