Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Average customer rating
4.4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
105
4 Stars
12
3 Stars
8
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
92 out of
107)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Posted by: Lo121476
Verified Purchase:Yes
The holder clip on the phone case itself has already broke, after only about 1 month.
Response from otterbox.comBy Customer Service, June 14, 2024
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Michele
Verified Purchase:Yes
Love it. Needed a case that protects my phone and doesn't slide off my dashboard and this case nails it !!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stanley
Verified Purchase:Yes
Works well in all respects. Holds phone as expected. Protective casing around phone protects the phone and glass window from shattering when accidentally falling to the ground. The clip holds the phone tightly on one's best. A good product.
Written by a customer while visiting otterbox.com
Posted by: Lou Meiss
Verified Purchase:Yes
Having had an Otter Box case on another phone for several years, I figured that the case for the S26 Ultra would be as secure. Unfortunately, only having the case for a couple weeks, I have found that the "knob" that the holster clicks into is now half broken off on the Vol Control side. This only allows the holster clip to "hang onto' the rubber outer cover. Very spongy and insecure now.
It appears that the "Knob" is part of the rear cover.
It appears that the "Knob" is part of the rear cover.
Response from otterbox.comBy Customer Service, September 9, 2025
Hello! The design of the holster is created to work with the new design of the Samsung Galaxy S24 series of devices and button placements. If you are still experiencing issues, please contact our customer service team and we are more than happy to assist with this!
Written by a customer while visiting otterbox.com
Posted by: Meme
Verified Purchase:Yes
Do not like this case... I've had a bunch otterbox cases for many phones... this one has hardly any front protection, and the rubber on the back has a big gap by the cameras and then it doesn't sit flush after it pops out... worst case so far
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 1, 2024
Hello! We are so sorry to hear that this particular case is not working out in the way you had hoped. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation and answer any questions you may have to help with finding the perfect case option to meet your needs.
Written by a customer while visiting otterbox.com
Posted by: Jon B
Verified Purchase:Yes
I've always purchased commuter and defender cases for my s series devices for the past 10 years and have been happy with them. However the case for the 24 ultra feels very cheap. You can hear and feel the plastic case creaking/popping under the rubber everything you grab the phone. Definitely not worth almost 70 bucks.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 12, 2024
Hello, Jon! We are so sorry you are experiencing an issue with the inner hard plastic part of your Defender Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Bodeen65
Verified Purchase:Yes
Beware of the Blue...started to change color after only 1 week
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 14, 2024
Hello! We are so sorry to hear you are experiencing a discoloration with your Defender Pro Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: DM Jacobs
Verified Purchase:Yes
I trust Otterbox Defender Series to protect my Samsung S24 Ultra just as it has, successfully, protected my S22 Ultra, Note 8 and Note 4 from accidental drops on outdoor concrete and slate sidewalks and different types of indoor floors.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com