Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Average customer rating
4.4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
105
4 Stars
12
3 Stars
8
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
92 out of
107)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case and Holster for Samsung Galaxy S24 Ultra | Color: - Black
Posted by: Pelona
Verified Purchase:Yes
Excellent phone case! Case withstands many drops, especially with the layered protection.
Written by a customer while visiting otterbox.com
Posted by: EC4u
Verified Purchase:Yes
Fits phone perfectly, has just enough texture for an easy grip. Works on all of my wireless chargers.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mar Lisa
Verified Purchase:Yes
Fast, affordable. GREAT PRODUCT must have, great investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: katiewoof
Verified Purchase:Yes
I was actually just about to email you to inquire about exchanges. I have had an otterbox cover for years. Love and adore it. My nephew ordered me a new phone. I promptly ordered the otterbox. For the Galaxy S 24 Ultra. The phone is the Galaxy S 24. Any chance of an exchange, please?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Absolutely the beat. Phone dropped 2 stories
on January 27, 2025
Posted by: John L
Verified Purchase:Yes
I have trusted otterbox on my five phones for 10 years. My son dropped his down 2 stories while they were building a commercial building, on the way down it hit a steel beam and fell into a pile of dirt and rock. It was unscathed. It didnt a crack or chip. We all agree otterbox is the best!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tony C
Verified Purchase:Yes
I don't know how many times, I missed my pocket and the phone has fallen to the sidewalk. Never even a scratch or malfunction with the Otterbox Defender.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nitty
Verified Purchase:Yes
Used it for 2 days then phone wouldn't clip on belt holster tried it both ways and still wouldn't click .
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, June 13, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Matty C
Verified Purchase:Yes
No. Wrong case purchased. It has already cracked since putting it on my s23 ultra phone
Response from otterbox.comBy Customer Service, July 29, 2025
Hello, Matty! We’re so sorry to hear about the trouble with your order! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com