Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack) - White
Average customer rating
4.9
(12,320 Reviews)
Rating breakdown 12,320 reviews
5 Stars
11,733
4 Stars
437
3 Stars
82
2 Stars
22
1 Star
46
60%of customers recommend this product.
(
28 out of
47)
Customer Reviews for NETGEAR - Refurbished Excellent - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack) - White
Customer Rating
1
Awful
on April 1, 2020
Posted by: Dallas
Gender:Male
Doesn’t work in half the house, too expensive for something that doesn’t work. Our smart TVs don’t work, my home computer and the kids gaming systems do not connect to the internet. I watched 3 videos on how to connect it and it never works
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 2, 2020
Hi Dallas,
I have linked a resource to help you with the range on your Orbi.
https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
I have linked a resource to help you with the range on your Orbi.
https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing
on January 3, 2020
Posted by: abro66
Gender:Male
Length of ownership:1 week
This system is amazing so far. My house is 2500sqft. I bought the 5k system and my wifi is blazing in all corners of my house. Setup was pretty easy. The app was a little quarky and I had to open and close it 2-3 times and repeate the setup process. Once setup my wifi has been incredible. Hoping it keeps up this way.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Quick, Fast and easy install
on November 27, 2019
Posted by: TGIF
Gender:Male
Length of ownership:1 month
Got this setup in less then 10mins.. wall plugs made it easy and Simple. Router has 4 ports as well. Speed it’s great for streaming across multi devices.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Not worth the money
on March 6, 2020
Posted by: Tee C
Gender:Male
Length of ownership:1 month
I bought an RBK50 mesh only to find out you cannot buy a satellite for it in the entire country of Australia. What's the point in purchase a mesh network system if you cant upgrade it by adding a satellite?
They also removed the ability to have a separate 2.4g and 5g network using different names.
I would give the Netgear Orbi system a miss when looking for a new router.
Response from netgear.comBy NETGEAR Team, March 9, 2020
Hello,
I have linked additional information to the Orbi product availability in your region.
https://www.netgear.com.au/orbi/products.aspx
I have linked additional information to the Orbi product availability in your region.
https://www.netgear.com.au/orbi/products.aspx
Written by a customer while visiting netgear.com
Customer Rating
5
Love my Orbi-
on September 16, 2020
Posted by: Ajames10560
Gender:Male
Length of ownership:6 months
I bought a new house at the end of 2019. It is 6,000 sq. ft. and have 7 Orbi Satellites scattered throughout the property. We are running 8 big screens, several computers, iPads and about half dozen Alexas. Every device is running like a champ with zero problems. Orbi Mesh Routers are rocking it!!!! Thanks. Andy in Westlake Village Village-
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Can't stay connected
on June 28, 2020
Posted by: AwfulProduct
Gender:Male
My family bought this expecting it to be amazing, but it constantly drops its internet signal, and doesn't broadcast its wifi signal consistently, sometimes making it impossible to even find the signal. Could be a defective unit, but we are not happy with it.
Also, unrelated, Netgear, add an "other" and/or "prefer not to say" choice for the REQUIRED "What is your gender?" question in order to leave a comment, or make the question optional, like the last three questions. There isn't a viable choice for me. I chose "Male" only because it forces a very uncomfortable BINARY gender choice as a requirement to leave a comment.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, June 29, 2020
Hello,
Thank you for your review of your Orbi. We understand that you have been having issues with the connectivity and we would like to invite you to reach out to us at Netgearteam@netgear.com so we can look into support opportunities with you.
And thank you for your note about the gender question. I will check on this requirement and have the question updated.
Thank you.
Thank you for your review of your Orbi. We understand that you have been having issues with the connectivity and we would like to invite you to reach out to us at Netgearteam@netgear.com so we can look into support opportunities with you.
And thank you for your note about the gender question. I will check on this requirement and have the question updated.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Netgear Orbi AC3000
on May 29, 2019
Posted by: Corey51044
I was a little skeptical about this system at first. My WiFi router is upstairs next to my computer, but the TV in the living room is on the opposite side of the house. Before the Orbi system, I would average 300 mbps near the router, under 100 mbps at my TV, and around 10mbps in my garage and backyard.
After setting up the Orbi, I have everything connected to the Orbi satellite via Ethernet cable at my downstairs TV. Internet speeds average around 275mbps, plus it's now all on my home network so it doesn't slow things down as much. WiFi speeds downstairs are over 200mbps. In my garage they are around 100 mbps, backyard 50 mbps, and I even get 30mbps in the street in front of my house. Basically my WiFi speeds doubled and tripled. By far the best investiment for WiFi i have made. Couldn't be happier with this system and highly reccommend it.
Written by a customer while visiting netgear.com
Customer Rating
1
Orbi RBK50 review
on May 29, 2019
Posted by: John49251
My two unit Orbi more than doubled my wifi speed. I'm satisfied.
Written by a customer while visiting netgear.com