Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack) - White
Average customer rating
4.9
(12,320 Reviews)
Rating breakdown 12,320 reviews
5 Stars
11,733
4 Stars
437
3 Stars
82
2 Stars
22
1 Star
46
60%of customers recommend this product.
(
28 out of
47)
Customer Reviews for NETGEAR - Refurbished Excellent - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack) - White
Customer Rating
5
GREAT WiFi! Highly recommend
on June 2, 2020
Posted by: Stella
Gender:Female
Length of ownership:1 year or longer
I have the Orbi RBK50 WiFi system and it's GREAT WiFi. Super fast WiFi and it covers my entire home even the backyard, garage and driveway. Never have any issues even when many family members are all online at the same time. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Not worth the money
on July 16, 2020
Posted by: Kalin Genov
Gender:Male
Length of ownership:6 months
Restarts at least 3 times a day. Not reliable at all. Do not recommend this product.
Response from netgear.comBy NETGEAR Team, July 16, 2020
Hi Kalin,
Your Orbi should not be restarting. You can try to reset it using this resource. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Your Orbi should not be restarting. You can try to reset it using this resource. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
2
Good product, Poor Service
on March 4, 2020
Posted by: A.Do
Gender:Male
Length of ownership:3 months
I bought the RBK50 system and one of the two satellites were defective (within 1 year warranty). I called technical support to try to fix it. It was deemed defective, but they wanted to charge me to send in their defective device. I do not think I should have to pay for your defective device. The system overall with the working satellite does at times cut in and out of connection. Technical support could not fix that as well. Thanks Netgear.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 5, 2020
Hi A. Do,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your Orbi. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your Orbi. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Not as Good as I expected.
on March 25, 2020
Posted by: jack1963
Gender:Male
Length of ownership:3 months
I bought thisabout 4 months ago to bypass the Verizon router. Very easy to set up but except for running speed tests, I can't tell a difference. The satellite doesn't seem to help any. My phone seems to take longer to load apps than before and we have had some buffering on streaming tv for the first time in years though not a lot. Seems like i spent a fair bit of money for not much.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 25, 2020
Hello,
Thanks for your review of your Orbi We understand that you have been having a difficult time with the wireless connectivity on your router and we would like to look into some of the support opportunities that we have available on our support pages.
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase.
Thank you,
NETGEAR Team
Thanks for your review of your Orbi We understand that you have been having a difficult time with the wireless connectivity on your router and we would like to look into some of the support opportunities that we have available on our support pages.
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Poor performance
on March 2, 2020
Posted by: Timo
Gender:Male
Length of ownership:3 months
Wi-Fi performance from router is acceptable, but Wi-Fi and ethernet from satellites are poor. All kind of settings and factory reset tested with no help.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 2, 2020
Hi Timo,
You should not be having degraded performance from the satellites. Do you have them within the proper distance? Have the lights shown disconnecting? Many helpful resources can be found on our support pages. If you need further help please log in to MyNETGEAR and click on support.
Thank you,
NETGEAR Team
You should not be having degraded performance from the satellites. Do you have them within the proper distance? Have the lights shown disconnecting? Many helpful resources can be found on our support pages. If you need further help please log in to MyNETGEAR and click on support.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointing
on April 17, 2020
Posted by: Luke 1234566789
Gender:Male
Length of ownership:1 month
Purchased the RBK50 and it hasn’t even been a month and my phone and gaming system won’t connect. It works then cuts out so often. Resetting it doesn’t work and support was very poor. Very frustrating as school is now all online and I can’t get anything done!!
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 20, 2020
Hi Luke,
If your Orbi wireless connecting is cutting out you may be on a congested wireless channel by default. You are able to change this: https://kb.netgear.com/23783
Thank you.
If your Orbi wireless connecting is cutting out you may be on a congested wireless channel by default. You are able to change this: https://kb.netgear.com/23783
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
4
So far so good
on January 11, 2020
Posted by: kia25
Gender:Male
Length of ownership:1 year or longer
I've had this mesh for awhile and i recommend this. Though not sure why my network has gone slow now so i'm planning on adding a satellite extender. I just wish this wasn't so expensive.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Lags
on April 18, 2020
Posted by: D.flo90
Gender:Male
Length of ownership:3 months
Lags and lots of dead zones. House is 3600 sqft with 2 satellites and I can’t even go to my front yard
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com