Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack) - White
Average customer rating
4.9
(12,320 Reviews)
Rating breakdown 12,320 reviews
5 Stars
11,733
4 Stars
437
3 Stars
82
2 Stars
22
1 Star
46
60%of customers recommend this product.
(
28 out of
47)
Customer Reviews for NETGEAR - Refurbished Excellent - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack) - White
Customer Rating
4
Great Product
on November 16, 2021
Posted by: Casey D.
We have been using our Orbi system for a few weeks now and it has been great. Wifi signal is strong throughout our 2 story, 2,600sf home as well as outside. I took off one star due to the installation process. The app used for the installation process took a while to complete steps. Some steps would need to be repeated 3 or 4 times before it would accomplish its goal (connection, update, etc). It took me about an hour and a half to get through everything. Once up and running everything has been great though. Much better than the equipment supplied by our internet provider.
Written by a customer while visiting netgear.com
Customer Rating
2
intermittent router service
on November 19, 2021
Posted by: Chester S Walawender
I increased my service to 200mbps and i purchased this system to send my WiFi signal to my office in the basement, but I still get dropped out calls, video and phone.
Response from netgear.comBy Consumer Affairs, November 22, 2021
Hi Chester S Walawender,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
ISPs love blocking
on November 20, 2021
Posted by: thepogcbr900rr
Tried everything even lan/bridging and could NOT get them to work unless coming off ISP router.
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on November 20, 2021
Posted by: Steve
Fairly easy to set up, and working well in our home. I bought it to be able to share all network devices from a smaller game room off the garage and with the main house. No loss of speed apparent now but my connection is only 80 mb. It seemed to take a long time to sync the 2 Orbi devices, but once they were it was easy set up.
Written by a customer while visiting netgear.com
Customer Rating
5
5 stars
on November 21, 2021
Posted by: Wilfred Dytico
It was easy to set up, and wifi has been strong and steady since.
Written by a customer while visiting netgear.com
Customer Rating
3
WIFI IS BETTER THAN WHAT IT WAS BEFORE INSTALLING
on November 21, 2021
Posted by: Anonymous
IT HAS IMPROVED OUR WIFI BUT IS NOT AS FAR REACHING AS SOME OF THE REVIEWS I READ.
Response from netgear.comBy Consumer Affairs, November 22, 2021
Hi CAROL MATTOS,
We appreciate your feedback and we want you to know that your experience is important to us. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Only one that worked
on November 21, 2021
Posted by: Natalie
We needed a wifi signal that reached through two floors and an old brick fireplace. We tried a few other products that shall remain nameless, and the Orbi was the only one that worked. We are very satisfied! Easy to set up, too!
Written by a customer while visiting netgear.com
Customer Rating
5
Great seen and coverage
on November 22, 2021
Posted by: I. Gaidoo
This product eliminated dead spots and increased speed in every corner of my home. No more slow speeds far from router and no trouble switching to and from satellite. I love this product.
Written by a customer while visiting netgear.com