Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
2
No need to upgrade
on April 23, 2025
Posted by: Unimpressed
[This review was collected as part of a promotion.] I bought this device after watching video after video of reviews the HW-Q990F. I was sold on reviews and bought this device. I upgraded from the HW-Q990C. I really wanted to see how the dual subs would sound since i had been wanting and waiting for samsung to do this. Well let me say i was not happy at all. Samsung in my opinion your to conservative with the bass sound. The fact that you have a box that does not breath nor even meets the metrics for a dual subwoofer makes no sense. More speakers and less space for them to operate does not equal greater sound. In an American market people want that deep bass for their sound sound especially when your offering dolby atmos. I will say this, the soundbar and towers are amazing for the updated device. The subwoofer needs to go back to the drawing board and remember your dealing with American rooms that have a lot more room then your testing areas. I would just offer a system with dual subwoofers similar to the HW-Q990C-D.
Value
2
Response from Samsung USBy Samsung Solutions, April 25, 2025
Hi Unimpressed,
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound system
on April 23, 2025
Posted by: Jennalynn0728
from Manchester
[This review was collected as part of a promotion.] The Samsung Q990F has exceeded my expectations. I am usually not too big into sound systems and TVs but I truly notice a difference since upgrading to this system. The system is truly immersive with surround sound that makes an incredible experience no matter if you’re watching movies, TV, or gaming. I feel blown away by action movies and it feels like you are right there. My TV is another brand so I don’t get access to qsymphony or wireless Dolby atmos connection but I still truly enjoy the system. The space fit pro makes a customized experience for your room and the subwoofer is compact but very powerful. The subwoofer produces base that’s very powerful and enhances whatever you are watching. When listening to music Bluetooth connection is easy to my phone and the sound grouping feature for the rear speakers enhances the audio so that everyone in the room has a pleasant listening experience. Overall a great intro system for someone looking to upgrade but have easy set up.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung HW-Q990F: Revolutionize Your Home Theater
on April 23, 2025
Posted by: Cmgademer
from Brooklyn
[This review was collected as part of a promotion.] As someone who loves great audio but doesn’t get too caught up in the technical side of things, the Samsung HW-Q990F is easily the best soundbar I’ve ever used. It takes movie nights, gaming, and music to another level with its immersive sound and smart features.
Right out of the box, it delivers room-filling surround sound that makes you feel like you’re in the middle of the action. Explosions have weight, dialogue is crystal clear, and background details come through in a way that brings everything to life. It’s truly like having a high-end home theater without the hassle of setting up a bunch of speakers. My older video games feel brand new playing them through this sound bar, I can hear even the smallest details going o in the background of the game play.
One of the best things about this soundbar is its wireless Dolby Atmos. It creates a 3D sound experience where effects move above and around you, making everything feel more realistic. Paired with a Samsung TV, it gets even better thanks to Q-Symphony, which expands the soundstage and makes everything more immersive.
The bass is deep and powerful, but not overpowering. Samsung has included an extra subwoofer to help balance things out, and it really makes a difference. You get that satisfying rumble in action scenes or while listening to music, but it never drowns out voices or other details.
Another cool feature is the AI-driven sound tuning. It automatically adjusts based on your room’s acoustics and even enhances dialogue in noisy environments. For gamers, the Game Mode Pro makes sure you hear every footstep and explosion with pinpoint accuracy.
If you want a soundbar that delivers top-tier audio without needing to be an expert to appreciate it, the HW-Q990F is absolutely worth it. It’s a must-have for anyone who wants a powerful, hassle-free upgrade to their home entertainment setup whether you are passionate about video games, your favorite song or for an upgrade on movie night.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing All-In-One Soundbar!
on April 23, 2025
Posted by: Josephv45
from Houston
[This review was collected as part of a promotion.] The Samsung HW-Q990F has far exceeded my expectations. The 11.4 channel system is super immersive and almost feels as if you’re completely surrounded by sound in a sphere. The bass is loud and clean especially with the Bass Enhancement dynamic control feature.
The dialogue is clear with Active Voice Amplifier Pro and SpaceFit Surround Pro. However, Voice Enhancement was kind of harsh and fatiguing, so I turned it off. Moderate bass is a nice feature to quickly turn bass off instead of changing woofer level while still getting a nice sounding low frequency boost at soundbar. One feature that would be nice to add is the crossover frequency for the sub and speakers to minimize sub localization.
One complaint I have is that you can only EQ with bands in Standard mode (7.1.4 max channels) and not Surround mode (11.1.4 max channels). The setup sounds so much better EQ’d, so it is a bummer you lose out on 4 channels if you stick with EQ’d Standard mode.
While the price is on the higher side, the performance justifies it for those looking to upgrade their home theater. Plus, you don’t need to run wires or buy a receiver. I highly recommend this soundbar. It is one of the best I’ve heard.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Cinema Sound at Home
on April 21, 2025
Posted by: Money2g
from Schenectady
[This review was collected as part of a promotion.] The soundbar king has returned once again to claim the top spot for the year of 2025. The all new Samsung Q990F soundbar has claimed the crown again and deservedly so. This soundbar system is sleek, stylish, elegant, and will give you that true cinema experience at home.
Upon receiving the soundbar I unboxed everything which were all nicely packaged. Setting up the soundbar was easy since it just required plugging in everything and connecting my game and TV source thru HDMI and it was all ready to go. Connecting the soundbar to my Smartthings app on my S25 Ultra was easy and allowed me to control the soundbar without having to worry about the remote.
Now what makes this the best soundbar is the sound that it produces to make it feel like you're at the cinema. Upon watching something you immediately know the powerful sound that the soundbar can fill the room with. Explosions can be felt, speeding cars can heard beside you, and dialogue will feel like its in your presence. The soundbar has a lot of great modes that can be switched to suit whichever media you're watching such as adaptive sound that changes the sound with different scenes for example. Space fit sound pro plus is really cool because it maps out the room the soundbar is set in to adjust the sound profile to the best for the room. Game mode pro also made playing the PS5 more immersive and fun. I'd also like to add that the new double subwoofer design looks awesome and produces bass that packs a real punch, kudos to Samsung.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
This product is good for what I needed.
on April 21, 2025
Posted by: Samuhlimax
[This review was collected as part of a promotion.] I watch more movies than anything else. Hearing the clarity, of the sound effects, the rumble of the lows, and sharpeness of things happening in the movies. Love it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The soundbar on the market has seen!!
on April 21, 2025
Posted by: SWIFTENTRY23
[This review was collected as part of a promotion.] The Q Series 11.1.4 ch Soundbar with Subwoofer and Rear Speakers (2025) has redefined how I hear everything. Whether I’m gaming, watching movies, catching a big game, working, or attending virtual classes, the sound is nothing short of phenomenal. The clarity, depth, and spatial audio truly create a 360° immersive experience, you don’t just hear it, you feel it. Explosions rumble, dialogue is crisp, and even the subtlest sound cues are crystal clear.
For gaming, it gives me an edge with precise directional audio. For movies and sports, it's like being in the theater or stadium. And when I’m working or in class, the voice enhancement keeps everything sharp and easy to follow. Pairing with my Samsung Neo QLED TV was seamless, and the synergy between them is unreal. It’s not just a sound system, it’s an experience. The Q Series soundbar setup delivers unmatched audio power and elegance for every part of my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Incredible sound
on April 19, 2025
Posted by: JLiegs
[This review was collected as part of a promotion.] This system sounds terrific. Atmos content is immersive, and the new dual channel sub sounds crisp and concise, is a huge improvement over the old single channel. However, 2 things I'm disappointed with. 1) the kit isnt black like the product photos lead the kit to be; its a dark Grey that doesn't match my NeoQLED, so my set looks mismatched. Secondly, there is a very noticeable wave/defect in the soundbars plastic that's easily seen. I expected better build quality given the price point.
Value
4
Written by a customer while visiting Samsung US