Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
500
4 Stars
52
3 Stars
12
2 Stars
4
1 Star
4
97%of customers recommend this product.
(
162 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Clear Voice
on November 6, 2025
Posted by: JoeMish
[This review was collected as part of a promotion.] The Base will blow you out of your seat, and the Clear Voice is amazing, i used to replay to hear what they said, don't have to do that now. Outstanding surround sound and sound follows the action right to left as an example its like your part of the action. Best sound bar system I eve owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bar works great, Woofer - not so much
on December 4, 2025
Posted by: Catroast
The soundbar itself and the surround speakers work well. The biggest problem I hear is the subwoofer. It's like completely weak. I barely hear it. I even used the SmartThings app and tried to boost the level up using the equalizer and the woofer adjustment. It makes no difference. I have 2 other subwoofers in my house and I know what it's supposed to be like. This output is so low, it's not even worth it. Doing a search about this product shows that the subwoofer is a huge complaint. Samsung should fix this. I don't think exchanging the unit would necessarily help, but maybe.
Response from Samsung USBy Samsung Solutions, December 5, 2025
Hello Catroast,
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
2
No need to upgrade
on April 23, 2025
Posted by: Unimpressed
[This review was collected as part of a promotion.] I bought this device after watching video after video of reviews the HW-Q990F. I was sold on reviews and bought this device. I upgraded from the HW-Q990C. I really wanted to see how the dual subs would sound since i had been wanting and waiting for samsung to do this. Well let me say i was not happy at all. Samsung in my opinion your to conservative with the bass sound. The fact that you have a box that does not breath nor even meets the metrics for a dual subwoofer makes no sense. More speakers and less space for them to operate does not equal greater sound. In an American market people want that deep bass for their sound sound especially when your offering dolby atmos. I will say this, the soundbar and towers are amazing for the updated device. The subwoofer needs to go back to the drawing board and remember your dealing with American rooms that have a lot more room then your testing areas. I would just offer a system with dual subwoofers similar to the HW-Q990C-D.
Value
2
Response from Samsung USBy Samsung Solutions, April 25, 2025
Hi Unimpressed,
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking the time to share your feedback on the Samsung HW-Q990F Soundbar. We’re sorry to hear that the subwoofer didn’t meet your expectations, especially after upgrading from the HW-Q990C.
We designed the HW-Q990F’s subwoofer to deliver powerful, precise low-end sound with AI-optimized control that minimizes distortion, while maintaining a more compact form to better fit modern living spaces. That said, we understand bass performance is a personal preference, and your input is incredibly valuable. We’ll be sharing your thoughts with our product team for future consideration.
If you'd like to fine-tune the bass to better suit your space and preferences, here are a few ways you can adjust it:
Using the Remote:
• Press the WOOFER button to adjust bass between -12 and +6.
• Press in to reset to level 0.
Tone Control:
• Tap the TONE CONTROL button to modify both bass and treble from -6 to +6.
SmartThings App:
• Connect your soundbar to Wi-Fi and use the SmartThings app on your iOS or Android device for more intuitive control and visual feedback of your audio settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Stolen from home
on October 30, 2025
Posted by: Terrible
[This review was collected as part of a promotion.] The day I brought this surround sound my car was stolen with it in the trunk
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Same Greatness as Last Year.
on June 9, 2025
Posted by: Revolt1
[This review was collected as part of a promotion.] If you want to get close to Theater like sound, then you should check this Soundbar out!
I use it for gaming , movies and Streaming and im very pleased on how it Sounds , I had last years Q990D and they improved the Subwoofer, making it sound clean and rattle free.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound quality, depth, and volume.
on July 16, 2025
Posted by: EasternBandCherokee
[This review was collected as part of a promotion.] I use my sound bar for gaming, music, and movies and I have never once thought about another brand other than Samsung to get the job done. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Sound
on August 20, 2025
Posted by: MikeSamsung
[This review was collected as part of a promotion.] After months of research I pulled the trigger on this sound bar and sub. I recently purchased a QN85 Samsung TV and I wasn't sure if I wanted just the bar but am glad I went this route. The setup was simple and seamless and the sound is crisp and powerful. We've been watching movies with the kids and with the sub, it's like being in a movie theater without hurting your ears. You can really feel the bass and with all of the speakers it feels like you're in the movie. Fantastic purchase and another great Samsung product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The sound is great
on August 24, 2025
Posted by: Gigi49
[This review was collected as part of a promotion.] We have this hooked up to our new 98" tv purchased together. Great sound, love the wireless rear speakers...only thing had this hooked up with hdmi cable. After 4 months , just quit, so called company...said try a new hdmi cable, no luck, so it works with Bluetooth, but disappointed that hdmi quit and no solution. Does not work wifi either.
Value
3
Response from Samsung USBy Samsung Solutions, August 25, 2025
Hi Gigi49,
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
You can try performing a hard reset.
With Remote:
Turn soundbar off
Press power on soundbar 5 – 10 seconds
Release the power button once you see INT or RESET on the soundbar’s LED panel
Wait for the soundbar to turn back on then it should return to default settings.
With Remote:
Power Off Soundbar
Hold Play/Pause button on the remote for about 5 – 10 seconds
Release the button once you see INT or RESET on the soundbar’s LED panel
Power on soundbar and repair to your TV
Without remote
Turn on soundbar
Press and hold the volume up (+) and volume down (-) buttons on the soundbar at the same time for about 5 – 10 seconds
Release when you see LED say INT or RESET
Wait for soundbar to reboot
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
You can try performing a hard reset.
With Remote:
Turn soundbar off
Press power on soundbar 5 – 10 seconds
Release the power button once you see INT or RESET on the soundbar’s LED panel
Wait for the soundbar to turn back on then it should return to default settings.
With Remote:
Power Off Soundbar
Hold Play/Pause button on the remote for about 5 – 10 seconds
Release the button once you see INT or RESET on the soundbar’s LED panel
Power on soundbar and repair to your TV
Without remote
Turn on soundbar
Press and hold the volume up (+) and volume down (-) buttons on the soundbar at the same time for about 5 – 10 seconds
Release when you see LED say INT or RESET
Wait for soundbar to reboot
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US