Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
4
Great Product but less $ options for same quality
on July 15, 2025
Posted by: Bassking
[This review was collected as part of a promotion.] We have this surround system in our living room, movie nights are awesome. We previously had a polk system and it's roughly the same quality besides the major bass difference. Overall we are satisfied with the system but probably would just go with a less expensive option next time.
Value
4
Response from Samsung USBy Samsung Solutions, July 15, 2025
Hi Bassking,
We appreciate you providing your feedback and experience with the HW-Q990F soundbar. Please know there are a wide range of audio adjustments available to tune the sound to your liking.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you providing your feedback and experience with the HW-Q990F soundbar. Please know there are a wide range of audio adjustments available to tune the sound to your liking.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Sound
on July 10, 2025
Posted by: Mstoney6
from CT
I bought this to replace my high quality 7.1 system in order to get rid of a bunch of wires and speakers every where. I did not expect it to sound this GOOD.
This thing sounds amazing and packs a punch. I had a Denon Receiver and Klipsch Speakers and I think this sounds better.
My wife loves the clean look and sound as well.
My wife loves the clean look and sound as well.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional product for the price.
on July 8, 2025
Posted by: BigRed
[This review was collected as part of a promotion.] We’ve been using the Samsung sound bar with the woofer and rear speakers as our main setup for the living room TV, and honestly, it’s been a total game changer for us. From the very first movie night, the difference in sound was incredible. The surround effect makes you feel like you’re right in the middle of the action, and the bass from the woofer is so powerful that it adds a whole new level to everything we watch or listen to. Even when we’re just watching regular TV shows, the dialogue comes through so clear that we never have to rewind to catch what someone said.
Setting it up was a breeze, too. I was a little worried it might be complicated, but the instructions were super clear and we had everything up and running in no time. The wireless connections for the rear speakers are a huge plus—no messy wires running across the room! It also connects easily to our other devices, so we can play music from our phones whenever we have friends over.
The sound easily fills our whole living room, making movie nights with family or just hanging out with friends so much more fun. Plus, the design is sleek and modern, so it fits right in with our decor without sticking out.
What really surprised us is how affordable this system is for what you get. It's half the price for similar quality of the competition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound is really good with Samsung devices
on July 7, 2025
Posted by: Veeru16
[This review was collected as part of a promotion.] Excellent sound quality.. best so far in my opinion
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love to have 1 so I would no
on July 7, 2025
Posted by: WildRoseNadeau
[This review was collected as part of a promotion.] We use it for games music and videos a d everyday dude
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than Bose
on July 6, 2025
Posted by: TechnoTechnician
[This review was collected as part of a promotion.] Actually better than expected. Didn't think this system would sound as good as it does. With bass and 3d sound its amazing. Has absolutely exceeded my expectations and is definitely better than the Bose system I thought about buying glad I didn't. Absolutely excellent for gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simplest install i have ever done
on July 5, 2025
Posted by: samfan
[This review was collected as part of a promotion.] I use this for listening to streaming services movies/ series and more. Also works very well with music streaming from my TV or phone. I really like the tap to play feature for my Samsung phone. Totally fills the entire room with quality crisp sound. I love the up firing speakers with the atmos it makes so much difference. Simple plug and play install. I'm still playing with the settings in the smart things app.but I'm sure I will get it just right soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing home theater for the price
on July 5, 2025
Posted by: Akkid1984
[This review was collected as part of a promotion.] I tried quite a few sets like Sonos and Bose with similar configuration. But Samsung was at par with these. Overall great all around home theater for price.
Value
5
Written by a customer while visiting Samsung US