Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
500
4 Stars
52
3 Stars
12
2 Stars
4
1 Star
4
97%of customers recommend this product.
(
162 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
4
Great sound
on June 16, 2026
Posted by: Hr5david3
from Kansas city missouri
[This review was collected as part of a promotion.] the clarity is unmatched do you have connection issues with my frame TV otherwise would have five stars the surround sound is really immersive and good bass
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Clear and concise
on June 20, 2026
Posted by: Pauzuno
from Wisconsin
Clean sound, deep bass, makes me want a new setup - from a demo - and I already own a Samsung harmon/kardon setup!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Genuinely fills the whole room
on June 23, 2026
Posted by: BWang
from Diamond Bar, CA
Upgraded from a basic 2.1 setup and the difference is night and day. The bass from the subwoofer is deep without getting muddy or boomy, and I never feel like I have to crank the volume to feel it. Setup was painless. The SpaceFit calibration listened to my room and dialed things in on its own, which I was skeptical about but it actually made a noticeable difference in how balanced everything sounds. Dialogue clarity is the thing I didn't expect to care about as much as I do now. I can finally hear what people are mumbling in shows without riding the remote. The rear speakers make a huge difference for immersion too. Atmos content is the real showcase, but even regular TV and music get pulled up into the soundstage. Connectivity has been rock solid over HDMI eARC and Bluetooth, no dropouts or handshake weirdness. No regrets at all, this thing earns its spot.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on June 25, 2026
Posted by: Bayman
from California
The best sound bar I've tried very good bass clarity and the immersion sounstage is awesome.you con connect to all the streaming services l.the calibration isn't as hard as some other brand ahem...... j to the B to the L
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Audio randomly shuts off after new firmware update
on June 27, 2026
Posted by: Nick
Worked great until their latest firmware update (1100.4). Now, at least once a day, the sound bar will randomly cut all audio. The only way to fix it is to turn off the TV for 20 seconds then turn it back on.
Samsung support did nothing to help but try and force me to try a myriad of troubleshooting items that won't fix the issue anyway as it's a software issue with their latest update.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, June 29, 2026
Hello Nick,
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound clarity for ageing hearing!
on July 5, 2026
Posted by: Bassman
clarity, and surround sound was outstanding. Best sound performance of any sound bars I've tried.
Written by a customer while visiting Samsung US
Customer Rating
5
I love to have 1 so I would no
on July 7, 2025
Posted by: WildRoseNadeau
[This review was collected as part of a promotion.] We use it for games music and videos a d everyday dude
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stunning Sound Quality, But a Major Deal-Breaker
on October 6, 2025
Posted by: Badboy
from Foley, AL
I absolutely hate giving this soundbar one star because the sound quality is truly phenomenal. I returned a brand-new Sonos system for the Q990F, and in terms of both features and pure audio immersion, the Q990F is unquestionably better.
However, I've encountered a catastrophic bug that makes the system unusable with my Sony Bravia 85" TV.
THE DEAL-BREAKER:
When watching TV and I fast-forward a program, approximately 1 out of 5 times the audio completely drops out. The only way to restore the sound is to either completely restart the soundbar or the TV. This is an infuriating and constant interruption.
TROUBLESHOOTING ATTEMPTS:
It appears the Q990F does not play well with my Sony Bravia's HDMI (eARC) connection. I conducted extensive research, including AI assistance, and followed numerous suggestions (firmware updates, cable changes, factory resets, changing PCM settings, etc.), but nothing has provided a permanent fix.
FINAL THOUGHT:
The consensus in advanced tech forums is that this is a deep-seated software/firmware interoperability issue between the two brands that Samsung may be unable to fix.
BUYER BEWARE: If you own a Sony Bravia TV, proceed with extreme caution. The sound is five-star, but the constant need to reboot makes the real-world experience zero-star.
However, I've encountered a catastrophic bug that makes the system unusable with my Sony Bravia 85" TV.
THE DEAL-BREAKER:
When watching TV and I fast-forward a program, approximately 1 out of 5 times the audio completely drops out. The only way to restore the sound is to either completely restart the soundbar or the TV. This is an infuriating and constant interruption.
TROUBLESHOOTING ATTEMPTS:
It appears the Q990F does not play well with my Sony Bravia's HDMI (eARC) connection. I conducted extensive research, including AI assistance, and followed numerous suggestions (firmware updates, cable changes, factory resets, changing PCM settings, etc.), but nothing has provided a permanent fix.
FINAL THOUGHT:
The consensus in advanced tech forums is that this is a deep-seated software/firmware interoperability issue between the two brands that Samsung may be unable to fix.
BUYER BEWARE: If you own a Sony Bravia TV, proceed with extreme caution. The sound is five-star, but the constant need to reboot makes the real-world experience zero-star.
The issue is a classic interoperability flaw between HDMI-CEC/eARC implementations on the Samsung soundbar and the Sony TV. When you fast-forward, the TV or the source device temporarily stops the audio stream. When you hit play again, the TV has to quickly renegotiate the audio format and connection with the soundbar (the "handshake"). This is where the bug occurs.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, October 7, 2025
Hello Badboy,\n\nThank you for sharing your review of Samsung’s HW-Q990F Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. \n\nI am sorry to hear that the troubleshooting steps you have tried did not resolve the issue.\n\nIn addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements and may resolve connection or software issues. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app or a USB device.\n\nYou may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT” appears on the display and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.\n\nShould you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.\n\nPlease contact us for service and a Support agent will gladly help get this fixed.\n \nAt your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.\n \n~ Samsung Solutions
Written by a customer while visiting Samsung US