Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Product Features
on October 11, 2025
Posted by: Shopwithme
[This review was collected as part of a promotion.] I use my Samsung audio device for a variety of activities that enhance my daily routines. The device’s high-quality sound and connectivity features make it an essential part of my day.
For streaming, I use the device to listen to music and podcasts while commuting or working out. The Bluetooth connectivity allows me to pair it with my smartphone, ensuring that I can control the music directly from my phone.
When gaming, the device’s immersive sound quality provides a more engaging experience. Whether I’m playing on my PC or console, the audio device helps me hear every detail, giving me an edge in competitive games.
For movies and sports, the device’s ability to connect to my TV or streaming device means I can enjoy a cinematic experience at home. The clear audio ensures that I don’t miss any dialogue or commentary.
At work, the device’s noise cancellation feature helps me focus on tasks that require concentration. It’s also useful for virtual meetings, where clear audio is crucial for effective communication.
For streaming, I use the device to listen to music and podcasts while commuting or working out. The Bluetooth connectivity allows me to pair it with my smartphone, ensuring that I can control the music directly from my phone.
When gaming, the device’s immersive sound quality provides a more engaging experience. Whether I’m playing on my PC or console, the audio device helps me hear every detail, giving me an edge in competitive games.
For movies and sports, the device’s ability to connect to my TV or streaming device means I can enjoy a cinematic experience at home. The clear audio ensures that I don’t miss any dialogue or commentary.
At work, the device’s noise cancellation feature helps me focus on tasks that require concentration. It’s also useful for virtual meetings, where clear audio is crucial for effective communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Q-symphonySSlove
on October 9, 2025
Posted by: QLoveSS
[This review was collected as part of a promotion.] This sound bar works beautifully with my Samsung Neo Qled 90F TV. The Q-Symphony feature is a game changer when using this surround sound system. For the ultimate sound experience pair your TV with the Q990F. The sound quality is unparalleled! You won’t go wrong with this sound bar system! You will be impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp sound
on October 8, 2025
Posted by: Pokz007
[This review was collected as part of a promotion.] Connecred this to my samsung 55in tv. Easy set up with all included parts needed for a movie theatre like experience.
Very crisp sound and mind blowing experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sounds ok, but adjustments are limited
on October 7, 2025
Posted by: MNaudio
from Minneapolis, MN
It sounds decent, but even if you adjust the center channel very low and boost the others, the surround performance is limited. Not sure why they limit the adjustments. If I had tried this first, I would not have bought it.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, October 8, 2025
Hello MNaudio,,,Thank you for sharing your feedback and experience with the HW-Q990F soundbar. We're glad you're exploring its features and want to help you get the most out of your audio setup. ,,The soundbar offers a wide range of audio adjustments to fine-tune the sound to your preferences. You can manually optimize your audio experience using the SOUND CONTROL button (identified by a gear icon) on the remote. This allows you to access and adjust settings like Auto EQ, SpaceFit Sound, AVA (Active Voice Amplifier), Voice Enhance Mode, Night Mode, Sync, Surround Speaker Mode, and Virtual Sound Mode. Use the Up and Down buttons to navigate and adjust each feature.,For more precise sound tuning, press and hold the SOUND CONTROL button for about five seconds. This enables you to adjust specific frequency bands, including 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz. You can cycle through these frequencies using the Left and Right buttons, and adjust their levels between -6 and +6 using the Up and Down buttons. ,,If you’d prefer a quicker way to optimize your audio, simply press the SOUND MODE button on your remote and select from STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND modes based on your preference.,,To fine-tune individual speaker channels, press the CH LEVEL button on your remote. This gives you control over levels for the Center, Side, Wide, Front Top, Rear, and Rear Top speakers. Once you've selected the desired channel, you can adjust its volume between -6 and +6 using the Up and Down buttons. There are also a couple of ways to adjust bass levels. The WOOFER button lets you increase or decrease bass by pushing forward or pulling back, with a range between -12 and +6. Pressing the button inward will reset the bass to 0. Alternatively, the TONE CONTROL button allows you to adjust both bass and treble levels within a -6 to +6 range.,,For even greater convenience, you can manage all of these settings and more through the SmartThings app on your iOS or Android device. After connecting your soundbar to Wi-Fi, the app gives you a user-friendly interface to adjust and view settings right from your phone or tablet.
I hope these tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.,,~ Samsung Solutions
I hope these tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.,,~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
You Can Hear Angels Singing
on October 7, 2025
Posted by: ThatsThatStuff
[This review was collected as part of a promotion.] The level of sound quality is out of this world is like am at a IMAX amc theater just blown away.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stunning Sound Quality, But a Major Deal-Breaker
on October 6, 2025
Posted by: Badboy
from Foley, AL
I absolutely hate giving this soundbar one star because the sound quality is truly phenomenal. I returned a brand-new Sonos system for the Q990F, and in terms of both features and pure audio immersion, the Q990F is unquestionably better.
However, I've encountered a catastrophic bug that makes the system unusable with my Sony Bravia 85" TV.
THE DEAL-BREAKER:
When watching TV and I fast-forward a program, approximately 1 out of 5 times the audio completely drops out. The only way to restore the sound is to either completely restart the soundbar or the TV. This is an infuriating and constant interruption.
TROUBLESHOOTING ATTEMPTS:
It appears the Q990F does not play well with my Sony Bravia's HDMI (eARC) connection. I conducted extensive research, including AI assistance, and followed numerous suggestions (firmware updates, cable changes, factory resets, changing PCM settings, etc.), but nothing has provided a permanent fix.
FINAL THOUGHT:
The consensus in advanced tech forums is that this is a deep-seated software/firmware interoperability issue between the two brands that Samsung may be unable to fix.
BUYER BEWARE: If you own a Sony Bravia TV, proceed with extreme caution. The sound is five-star, but the constant need to reboot makes the real-world experience zero-star.
However, I've encountered a catastrophic bug that makes the system unusable with my Sony Bravia 85" TV.
THE DEAL-BREAKER:
When watching TV and I fast-forward a program, approximately 1 out of 5 times the audio completely drops out. The only way to restore the sound is to either completely restart the soundbar or the TV. This is an infuriating and constant interruption.
TROUBLESHOOTING ATTEMPTS:
It appears the Q990F does not play well with my Sony Bravia's HDMI (eARC) connection. I conducted extensive research, including AI assistance, and followed numerous suggestions (firmware updates, cable changes, factory resets, changing PCM settings, etc.), but nothing has provided a permanent fix.
FINAL THOUGHT:
The consensus in advanced tech forums is that this is a deep-seated software/firmware interoperability issue between the two brands that Samsung may be unable to fix.
BUYER BEWARE: If you own a Sony Bravia TV, proceed with extreme caution. The sound is five-star, but the constant need to reboot makes the real-world experience zero-star.
The issue is a classic interoperability flaw between HDMI-CEC/eARC implementations on the Samsung soundbar and the Sony TV. When you fast-forward, the TV or the source device temporarily stops the audio stream. When you hit play again, the TV has to quickly renegotiate the audio format and connection with the soundbar (the "handshake"). This is where the bug occurs.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, October 7, 2025
Hello Badboy,
Thank you for sharing your review of Samsung’s HW-Q990F Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
I am sorry to hear that the troubleshooting steps you have tried did not resolve the issue.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements and may resolve connection or software issues. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app or a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT” appears on the display and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for sharing your review of Samsung’s HW-Q990F Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
I am sorry to hear that the troubleshooting steps you have tried did not resolve the issue.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements and may resolve connection or software issues. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app or a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT” appears on the display and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Sound is so good
on October 6, 2025
Posted by: Newhere
[This review was collected as part of a promotion.] Its good for listening to music
Deep sound and immersive experience when watching a movie
Deep sound and immersive experience when watching a movie
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound in my room
on October 4, 2025
Posted by: Erniejade
[This review was collected as part of a promotion.] The soundbar sounds fantastic in my 20x18 room. Plenty of bass even with the subwoofer level at 0. The dual 8" subwoofer is also more musical than previous generations. Fast, sharp, quick snap on the bass.
For movies, it gets loud enough for my tastes with plenty of rumble. I also love the in private listening for late night since I am in a townhouse and don't want to bug the people next door.
My only wish is the lcd was bigger to see what mode your in when you don't have your cellphone around and can see it in the app.
The app, so far has been flawless. Lots of things you can customize in the app.
I also like this has wifi and I can use Tidal connect. I only wish it took Qobuz connect as well.
Despite the 2 small things that I wish it had, it's a wonderful sounding unit that works great in my room. I am not saying this will work in your room since each rooms acoustics are different and room size and shape will also play a part.
Value
5
Written by a customer while visiting Samsung US