Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Powerful base, dynamic sound
on October 19, 2025
Posted by: DevilDogE9
[This review was collected as part of a promotion.] I won't claim to be an audio file that knows all of the technical jargon. But I will say, this is the nicest sound system/home theater system i've ever owned. The ease of setup amazed me as I was very nervous about getting everything right. It is essentially plug and play. The ease of transitioning between devices is almost seamless. The remote is kind of unnecessary because I have the 100 inch QN80FF television and that pretty much controls everything. Samsung pretty much has my whole life.Five samsung t vs, three samsung phones, refrigerator washer and dryer tablet, my life is samsung! And I can honestly say, I have never, ever had an issue with any samsung product.I ever bought.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on October 18, 2025
Posted by: rhino307
[This review was collected as part of a promotion.] 🌟 5/5 Stars: The New King of Home Cinema Audio! 🌟
I am absolutely blown away by the Q Series 11.1.4 ch Soundbar, Subwoofer, and Rear Speaker system (2025). This is not just a soundbar; it’s a full-throttle cinematic experience delivered to your living room.
From the moment I powered it up, the True 11.1.4 Channel Full Surround was astounding. The overhead effects from the up-firing channels and the precisely placed sound cues from the wireless rear speakers create a hemispheric, three-dimensional sound bubble that genuinely immerses you in the action. Movies and games are completely transformed—you feel every explosion, hear every whisper, and experience audio cues right where they should be in space.
The Wireless Dolby Atmos is flawless and simplifies the setup immensely. It worked seamlessly with my TV, delivering legendary 3D sound without the clutter of extra cables. The SpaceFit Sound Pro is another standout feature, automatically calibrating the audio—including the bass—perfectly for my room. The powerful, yet articulate, subwoofer provides a deep, punchy bass that you feel without it ever becoming muddy or overwhelming.
If you own a compatible Samsung TV, Q-Symphony is the cherry on top, merging the TV and soundbar speakers for a richer, more robust soundstage.
I am absolutely blown away by the Q Series 11.1.4 ch Soundbar, Subwoofer, and Rear Speaker system (2025). This is not just a soundbar; it’s a full-throttle cinematic experience delivered to your living room.
From the moment I powered it up, the True 11.1.4 Channel Full Surround was astounding. The overhead effects from the up-firing channels and the precisely placed sound cues from the wireless rear speakers create a hemispheric, three-dimensional sound bubble that genuinely immerses you in the action. Movies and games are completely transformed—you feel every explosion, hear every whisper, and experience audio cues right where they should be in space.
The Wireless Dolby Atmos is flawless and simplifies the setup immensely. It worked seamlessly with my TV, delivering legendary 3D sound without the clutter of extra cables. The SpaceFit Sound Pro is another standout feature, automatically calibrating the audio—including the bass—perfectly for my room. The powerful, yet articulate, subwoofer provides a deep, punchy bass that you feel without it ever becoming muddy or overwhelming.
If you own a compatible Samsung TV, Q-Symphony is the cherry on top, merging the TV and soundbar speakers for a richer, more robust soundstage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very good sound quality compared to TV standard sp
on October 18, 2025
Posted by: Raugfish
[This review was collected as part of a promotion.] It is my grandma's TV and she is very bad with technology but was able to set up without problems, sounds very good comparatively, cost is pricey but fair
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound experience
on October 17, 2025
Posted by: Revanth
[This review was collected as part of a promotion.] One of my favorite home theater setting from Samsung sound bars.
Its feels like I am in different world.
Thank you for your amazing service
Its feels like I am in different world.
Thank you for your amazing service
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A true home cinema, no messy wires required
on October 16, 2025
Posted by: Yodaiam
[This review was collected as part of a promotion.] The Q Series 11.1.4 soundbar is an astonishing achievement in home audio, delivering a full-throttle cinematic experience that demands attention and rewards with breathtaking immersion. This isn't just an incremental update; it’s a masterclass in surround sound technology that rivals a dedicated theater system without the logistical nightmare. The 11.1.4 channel setup—featuring a soundbar, wireless sub, and wireless rear speakers—works in concert to create a hemispheric soundscape, with precise audio cues that make you feel like you’re inside the action, not just watching it.
Dialogue is a revelation, remaining crystal clear and distinct even during the most chaotic action scenes, so you never miss a word. Meanwhile, the redesigned, sealed subwoofer delivers a tighter, more musical bass response that rumbles convincingly without becoming boomy or rattling the room. The Dolby Atmos and DTS:X support truly shine, with up-firing drivers that project height effects so convincingly you'll swear there are speakers in the ceiling.
Setup is effortless. The system connects wirelessly and self-calibrates to perfectly suit your room's acoustics, optimizing the sound for your specific space. With HDMI 2.1 passthrough, it's a future-proof hub for gamers and cinephiles alike, delivering uncompressed audio and high-refresh-rate visuals. For anyone seeking a top-tier, all-in-one home cinema that blends power, performance, and simplicity, the 2025 Q Series is the one to beat.
Dialogue is a revelation, remaining crystal clear and distinct even during the most chaotic action scenes, so you never miss a word. Meanwhile, the redesigned, sealed subwoofer delivers a tighter, more musical bass response that rumbles convincingly without becoming boomy or rattling the room. The Dolby Atmos and DTS:X support truly shine, with up-firing drivers that project height effects so convincingly you'll swear there are speakers in the ceiling.
Setup is effortless. The system connects wirelessly and self-calibrates to perfectly suit your room's acoustics, optimizing the sound for your specific space. With HDMI 2.1 passthrough, it's a future-proof hub for gamers and cinephiles alike, delivering uncompressed audio and high-refresh-rate visuals. For anyone seeking a top-tier, all-in-one home cinema that blends power, performance, and simplicity, the 2025 Q Series is the one to beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on October 15, 2025
Posted by: Thelittlecrew
[This review was collected as part of a promotion.] Used in my living room, surround sound is crazy and it's clear with bassy lows. Good for the price and nice features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Too complicated
on October 15, 2025
Posted by: Frustrated
[This review was collected as part of a promotion.] We are taking it back. Cannot get our Xfinity box to work. Can get Xfinity streaming but it’s so complicated to get to. Cannot use our Xfinity voice remote.
Value
1
Response from Samsung USBy Samsung Solutions, October 15, 2025
Hi Frustrated,
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome audio
on October 14, 2025
Posted by: Rkanian
[This review was collected as part of a promotion.] Easy to install fight out of the box and works well with my Samsung OLED TV. Great quality sound and descent base for the system. Works well with the Dolby Atmos for my movies. Would recommend getting this soundbar setup.
Value
5
Written by a customer while visiting Samsung US