Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
500
4 Stars
52
3 Stars
12
2 Stars
4
1 Star
4
97%of customers recommend this product.
(
162 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
I love it
on March 8, 2026
Posted by: Loki
[This review was collected as part of a promotion.] This thing sounds great no matter what I'm playing movies or music it fills the room
Written by a customer while visiting Samsung US
Customer Rating
5
Nice powerful sound
on March 8, 2026
Posted by: Ezy911
from Fort Lauderdale fl
[This review was collected as part of a promotion.] Samsung sent me the correct speakers after having discovered the ones that cane wit my unit were incorrect after the store declined to help
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Q series soundbar
on March 9, 2026
Posted by: Soony
[This review was collected as part of a promotion.] Its pretty good and it would be a good buy if you decide
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Solutions, March 9, 2026
Hello Soony,
Thank you for purchasing the Samsung HW-Q990F and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Thank you for purchasing the Samsung HW-Q990F and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
10/10
on March 9, 2026
Posted by: Geliash
from Arizona
[This review was collected as part of a promotion.] Excellent product! Sound clarity and perfect cinnectivity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome
on March 10, 2026
Posted by: DawgBallz
[This review was collected as part of a promotion.] Sound is so clear that i have awnsered the phone no one there the door? No one there. It was the tv!
Written by a customer while visiting Samsung US
Customer Rating
5
great feature
on March 10, 2026
Posted by: luvshop
very nice product. ckarity is very clear. tge conectivity of it was seamless.no issues with calibration at all. the bass 808 wason point. immersion never dusapoinnts.
Written by a customer while visiting Samsung US
Customer Rating
5
Emerssive sound experince
on March 10, 2026
Posted by: R25M
from Chicago, IL
[This review was collected as part of a promotion.] Superb, rich audio when watching movies. The 11.0 surround sound system is fantastic and really fills the room with immersive sound. Setup was very easy and straightforward. The overall build and sound quality is exactly what you would expect from Samsung. Highly recommend for anyone who enjoys movies with powerful, clear audio.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound
on March 11, 2026
Posted by: Mike
[This review was collected as part of a promotion.] This system delivers incredibly deep bass with crystal‑clear detail, creating an immersive soundstage that fills the room. I love how effortlessly it connects to multiple devices — switching sources on the fly is seamless. The room calibration is spot‑on, adapting the audio profile perfectly no matter where I set it up. Overall, it’s an impressive blend of power, clarity, and convenience.
Written by a customer while visiting Samsung US