Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Worth every penny
on November 5, 2025
Posted by: EverydayAudiophile
[This review was collected as part of a promotion.] The 990F sounds great. Dialogue is super clear, the bass has that nice, boomy punch without being muddy, and the surround sound really pulls you into what you’re watching. I also like that I can tweak and tinker everything in the SmartThings app instead of digging through TV menus—it makes it easy to get the sound just the way I want it.
Paired with my Samsung TV, unlocking Q-Symphony has been a pleasant surprise. It really opens up the soundstage and enhances the overall listening experience without relying on artificial processing—though that option is there if you prefer it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Plug and Play with Samsung Frame TV and App
on November 5, 2025
Posted by: newjeremyyork
[This review was collected as part of a promotion.] All you need to do is to plug the power cord and everything will connect seamlessly. You just need to follow the quick instructions to connect to Wi-Fi, everything will then setup automatically and in minutes your TV sound is working. The quality of the sound is fantastic for an apartment with 11ft ceilings.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent audio quality, easy set-up
on November 5, 2025
Posted by: sglaw461
[This review was collected as part of a promotion.] The soundbar sounds amazing. Set-up was straightforward with good documentation. Works seamlessly with my Samsung TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better
on November 5, 2025
Posted by: Jetdriver
[This review was collected as part of a promotion.] Sounds great when it works. Sound drops off from time to time. I'm then forced to cycle through the inputs to get it back. Very frustrating.
Value
3
Response from Samsung USBy Samsung Solutions, November 7, 2025
Hello Jetdriver,
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure and properly connected to the correct port.
In addition to checking the soundbar's connections, please make sure it is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device or through the SmartThings App.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure and properly connected to the correct port.
In addition to checking the soundbar's connections, please make sure it is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device or through the SmartThings App.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Software needs work
on November 5, 2025
Posted by: mbze430
[This review was collected as part of a promotion.] The hardware is decent. I wouldn't say it's audiophile quality. But watching movie in a small room, I have it in my den. It is fine.
However, Samsung expects everyone to have a symmetrical room, because their software doesn't allow you to set volume gain individually. Instead they expect that both left and right rear are exactly same distance apart from the listening position. Uhmmm good one Samsung. NO!
They need to allow adjustment of volume/gain L/R individually.
Value
3
Response from Samsung USBy Samsung Solutions, November 5, 2025
Hello,
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
The soundbar offers a wide range of audio adjustments to fine-tune the sound to your preferences. You can manually optimize your audio experience using the SOUND CONTROL button (identified by a gear icon) on the remote. This allows you to access and adjust settings like Auto EQ, SpaceFit Sound, AVA (Active Voice Amplifier), Voice Enhance Mode, Night Mode, Sync, Surround Speaker Mode, and Virtual Sound Mode. Use the Up and Down buttons to navigate and adjust each feature.
For more precise sound tuning, press and hold the SOUND CONTROL button for about five seconds. This enables you to adjust specific frequency bands, including 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz. You can cycle through these frequencies using the Left and Right buttons, and adjust their levels between -6 and +6 using the Up and Down buttons.
If you’d prefer a quicker way to optimize your audio, simply press the SOUND MODE button on your remote and select from STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND modes based on your preference.
To fine-tune individual speaker channels, press the CH LEVEL button on your remote. This gives you control over levels for the Center, Side, Wide, Front Top, Rear, and Rear Top speakers. Once you've selected the desired channel, you can adjust its volume between -6 and +6 using the Up and Down buttons. There are also a couple of ways to adjust bass levels. The WOOFER button lets you increase or decrease bass by pushing forward or pulling back, with a range between -12 and +6. Pressing the button inward will reset the bass to 0. Alternatively, the TONE CONTROL button allows you to adjust both bass and treble levels within a -6 to +6 range.
For even greater convenience, you can manage all of these settings and more through the SmartThings app on your iOS or Android device. After connecting your soundbar to Wi-Fi, the app gives you a user-friendly interface to adjust and view settings right from your phone or tablet.
I hope these tips help you enjoy your new product.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
The soundbar offers a wide range of audio adjustments to fine-tune the sound to your preferences. You can manually optimize your audio experience using the SOUND CONTROL button (identified by a gear icon) on the remote. This allows you to access and adjust settings like Auto EQ, SpaceFit Sound, AVA (Active Voice Amplifier), Voice Enhance Mode, Night Mode, Sync, Surround Speaker Mode, and Virtual Sound Mode. Use the Up and Down buttons to navigate and adjust each feature.
For more precise sound tuning, press and hold the SOUND CONTROL button for about five seconds. This enables you to adjust specific frequency bands, including 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz. You can cycle through these frequencies using the Left and Right buttons, and adjust their levels between -6 and +6 using the Up and Down buttons.
If you’d prefer a quicker way to optimize your audio, simply press the SOUND MODE button on your remote and select from STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND modes based on your preference.
To fine-tune individual speaker channels, press the CH LEVEL button on your remote. This gives you control over levels for the Center, Side, Wide, Front Top, Rear, and Rear Top speakers. Once you've selected the desired channel, you can adjust its volume between -6 and +6 using the Up and Down buttons. There are also a couple of ways to adjust bass levels. The WOOFER button lets you increase or decrease bass by pushing forward or pulling back, with a range between -12 and +6. Pressing the button inward will reset the bass to 0. Alternatively, the TONE CONTROL button allows you to adjust both bass and treble levels within a -6 to +6 range.
For even greater convenience, you can manage all of these settings and more through the SmartThings app on your iOS or Android device. After connecting your soundbar to Wi-Fi, the app gives you a user-friendly interface to adjust and view settings right from your phone or tablet.
I hope these tips help you enjoy your new product.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
High quality and surround sound
on November 5, 2025
Posted by: Techfam
[This review was collected as part of a promotion.] This product has great features and audio depth, awesome sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really like the sound quality of this.Item
on November 5, 2025
Posted by: 4music
[This review was collected as part of a promotion.] You're looking for full wide range of sound.This is pretty great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound you feel
on November 4, 2025
Posted by: Tybensum
[This review was collected as part of a promotion.] The best overall experience you'll ever feel, notice i said feel and not just hear but that feeling in your insides when the sound hits just right!
Value
5
Written by a customer while visiting Samsung US