Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Bold subwoofer
on December 1, 2025
Posted by: MadViking1776
[This review was collected as part of a promotion.] I was on the fence to upgrade my home audio.. after feeling like my subwoofer was bothering enough for my living room I started to do some homework on upgrading. When searching I was specific about the upgrading the subwoofer. I kept seeing this option pop up and the price kept my at bay for awhile. I am a huge samsung fan though so I kept my eye on it for about 3 or 4 months it eventually went on sale and I went for it. Since getting I bought some stands for the rear speakers. The subwoofer is amazing. I have turned into a huge movie fan. I have ordered a bunch I feel like will put the sound unit to the test and it has performed. Great option especially for bass fans. Music sounds great too!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Next level
on December 1, 2025
Posted by: Embrac3nvy
[This review was collected as part of a promotion.] The sound is absolutely incredible! It’s 3D immersion. It’s better than being in a theater. It’s an experience you need to have for yourself to truly grasp. Absolutely amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This sound system is pretty good
on November 30, 2025
Posted by: Biohazard1992
[This review was collected as part of a promotion.] The soundbar and subwoofer are pretty good, but the satellite speakers don't ever seem loud enough even after adjusting.
Value
3
Response from Samsung USBy Samsung Solutions, December 1, 2025
HI Biohazard1992,
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar. We value your feedback and will share it with our teams.
Please know, there are various settings you can adjust to improve your experience with the rear speakers.
You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.
I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar. We value your feedback and will share it with our teams.
Please know, there are various settings you can adjust to improve your experience with the rear speakers.
You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.
I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect surround sound system
on November 28, 2025
Posted by: Bh5991
[This review was collected as part of a promotion.] Love this thing. Amazingly clear voices, incredible bass. My parents had me help set their's up and now I want one of my own. Would highly recommend this to anyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ABSOLUTELY AMAZING - An ultimate home theater
on November 28, 2025
Posted by: guitarking47
[This review was collected as part of a promotion.] I don’t usually leave reviews, but the Q Series 11.1.4 ch Soundbar + Subwoofer + Rear Speaker (2025) deserves every bit of praise. This system transformed my living room into a full cinematic experience, and it honestly feels like I upgraded to a premium theater without the hassle of running wires everywhere. If you’re looking for the best all-around home theater system this is it. Zero regrets. It’s powerful, immersive, beautiful, and worth every dollar.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Q990F, Mind-Blowing Sound!
on November 28, 2025
Posted by: Ghulam
[This review was collected as part of a promotion.] Honestly, this soundbar surprised me in the best way. The Samsung Q990F is a total beast. The sound is loud, clear, and SUPER immersive. With the 11.1.4 channels, you literally feel like the audio is coming from every direction even above your head.
The bass? Oh man… the subwoofer hits hard. Movies feel like you’re sitting in a real theater.
What I love:
• Voices are super clear no more turning up the volume just to hear dialogue
• Explosions and effects sound amazing
• The rear speakers actually make a huge difference
• Easy setup just plug in and go
• Looks clean and premium under the TV
• Voices are super clear no more turning up the volume just to hear dialogue
• Explosions and effects sound amazing
• The rear speakers actually make a huge difference
• Easy setup just plug in and go
• Looks clean and premium under the TV
I’ve watched a few action movies and played some games since installing it… Everything sounds EPIC now.
Final Thoughts:
If you want a home theater system that delivers crazy good surround sound without dealing with a bunch of complicated equipment, the Q990F is 100% worth it.
If you want a home theater system that delivers crazy good surround sound without dealing with a bunch of complicated equipment, the Q990F is 100% worth it.
Totally recommend it. You won’t regret buying this one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOUD and Precise.
on November 28, 2025
Posted by: DeeeRek
[This review was collected as part of a promotion.] This system is pretty incredible to have the sub and surround sound speakers connected wirelessly. Pair with Samsung’s Q-Symphony brings out some incredible sounds. I’m no audiophile but I know when we watch movies the sound is “all around you”. Worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Expert level sound quality
on November 27, 2025
Posted by: TeddyBear
[This review was collected as part of a promotion.] I've never heard anything better for the price point.
Value
5
Written by a customer while visiting Samsung US