Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Absolutely insane sound
on December 5, 2025
Posted by: Rand36
[This review was collected as part of a promotion.] This system has amazing sound, great bass, and could not have connected any easier. I upgraded from a Sonos system that was a pain to connect, so I was pleasantly surprised when SmartThings found it within seconds. Could not be happier with the look and sound of this system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sounds
on December 4, 2025
Posted by: Mariomm2
[This review was collected as part of a promotion.] It's another great sounding product yall made and thanks to Galaxy AI I was able to connect it all easy. Thanks again. Edit: I can't post picture it keeps resetting review saying Access forbidden code 403
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bar works great, Woofer - not so much
on December 4, 2025
Posted by: Catroast
The soundbar itself and the surround speakers work well. The biggest problem I hear is the subwoofer. It's like completely weak. I barely hear it. I even used the SmartThings app and tried to boost the level up using the equalizer and the woofer adjustment. It makes no difference. I have 2 other subwoofers in my house and I know what it's supposed to be like. This output is so low, it's not even worth it. Doing a search about this product shows that the subwoofer is a huge complaint. Samsung should fix this. I don't think exchanging the unit would necessarily help, but maybe.
Response from Samsung USBy Samsung Solutions, December 5, 2025
Hello Catroast,
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990F Soundbar.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Love the cutting edge technology
on December 3, 2025
Posted by: Techie
[This review was collected as part of a promotion.] I have surround sound system from Sony including the soundbar, subwoofer and rear speakers. But after looking at Samsung Q990F sound effect I will say that Samsung is ready to challenge Sony speakers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best product
on December 3, 2025
Posted by: LovesoundbarBest
[This review was collected as part of a promotion.] The best Samsung audio device already with an immersive soundbar, It's a flagship option for surround sound
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has amazing quality
on December 3, 2025
Posted by: Beastmode
[This review was collected as part of a promotion.] This product has amazing quality with extremely crisp powerful sound. Definitely gives on the field sound for games and high end powerful movie quality sound. You will not be disappointed by any means.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest soundbar
on December 2, 2025
Posted by: Jason G M
from Spain
This soundbar has exceeded my expectations in sound quality and surround effect, its very customisable and high tech, very well build, worth every $€£.
Surround speakers are very good.
Setup is very easy.
Surround speakers are very good.
Setup is very easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big Upgrade From My Previous Soundbar
on December 2, 2025
Posted by: Yeasin
[This review was collected as part of a promotion.] I upgraded from the HW-Q990B and the difference is immediately noticeable. The soundstage is wider, dialogue is clearer, and the surround effects feel more precise. The bass from the subwoofer is deep without overwhelming the room, and the rear speakers add a real cinematic feel.
Setup was simple, and the system integrates smoothly with my TV. What I appreciate most is how balanced everything sounds, whether I’m watching movies or listening to music. It delivers a true home-theater experience and feels like a meaningful step up from my previous model.
Overall, I’m very satisfied and impressed with the performance.
If you want, I can make it even shorter, more detailed, or more emotional — just tell me your style.
Value
5
Written by a customer while visiting Samsung US