Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
500
4 Stars
52
3 Stars
12
2 Stars
4
1 Star
4
97%of customers recommend this product.
(
162 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
This has great system and wonderful sound
on October 30, 2025
Posted by: Lovemysystem
[This review was collected as part of a promotion.] I would recommend this for anyone with a family room and lives watching TV with the family great family nights
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Sound Quality
on October 31, 2025
Posted by: OnWifi
[This review was collected as part of a promotion.] Crisp sound quality and not only that but it works like a real home movie entertainment center had my neighbor come over and check it out I think he might actually buy one now!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such an amazing soundbar!
on November 1, 2025
Posted by: Jayzon25
[This review was collected as part of a promotion.] This soundbar offers an absolutely immersive sound experience, radically transforming the audio quality of my living room. The basses are deep and punchy, while the treble is crystal clear, making every sound detail perceptible. The spatialization of sound is impressive, creating a real acoustic bubble that envelops you. The installation and configuration are disconcertingly simple, even for a novice. I highly recommend this device to anyone looking for top-notch sound immersion for their films and music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on November 1, 2025
Posted by: ProductPro
[This review was collected as part of a promotion.] Nice addition to a family room or entertainment setup.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed with my purchase
on November 1, 2025
Posted by: Seminole
[This review was collected as part of a promotion.] Not impressed there's a short in my cord an ive been shocked by it so it could be alot better just saying.
Value
3
Response from Samsung USBy Samsung Solutions, November 4, 2025
Hello,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990F. Please give us the opportunity to assist you by contacting Samsung Customer Support.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990F. Please give us the opportunity to assist you by contacting Samsung Customer Support.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
best immersion sound
on November 1, 2025
Posted by: hman05
[This review was collected as part of a promotion.] when you have the set movies with good audio feel theater level. absolute cinema
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound, strong Atmos performance.
on November 2, 2025
Posted by: jtwosixmarketing
[This review was collected as part of a promotion.] The Samsung Q-Series soundbar is, quite simply, one of the best home theater sound systems you can buy without going into full receiver-and-speaker territory. It’s powerful, detailed, and modern — everything from dialogue to deep bass feels tuned and intentional.
If you enjoy watching movies, sports, or gaming with big sound that pulls you into the scene, it’s worth every cent. The combination of Dolby Atmos, DTS:X, and Q-Symphony gives you that enveloping audio experience that cheaper bars just can’t replicate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on November 2, 2025
Posted by: Mystory
[This review was collected as part of a promotion.] Works perfectly, as long as you follow instructions. Worlds of difference that made.
Value
5
Written by a customer while visiting Samsung US