Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Great!!!!!
on March 6, 2026
Posted by: theCity
from Detroit MI
[This review was collected as part of a promotion.] The soundbar is huge and heavy that let u know the quality of speaker that r inside they sound amazing watching movies make u feel like u at the movies and have football parties with the bass from tackles will make feel like in at the game
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy!
on March 4, 2026
Posted by: Dmw00
[This review was collected as part of a promotion.] The clarity of the sound is amazing! Not to mention how easy it was to get set up and connected! Would recommend to anyone!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bug sound!
on March 4, 2026
Posted by: Jason
from Chicago
[This review was collected as part of a promotion.] Big sound from a sound bar! The subwoofer provides good bass and the rear speakers give an excellent surround sound quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 2, 2026
Posted by: jack
[This review was collected as part of a promotion.] I have tried multiple sound bars and I can attest that this is the best so far. The bass is second to none and the sound is so clear. Connecting to my TV was the easiest thing.
Written by a customer while visiting Samsung US
Customer Rating
5
Just What The Doctor Ordered!
on February 20, 2026
Posted by: blueagle1972
Love my HW-Q990F Soundbar. Makes my previous soundbar seem like a Model T. The sound is so crisp and sharpe. The bass is spot on. Love my bar!
Written by a customer while visiting Samsung US
Customer Rating
5
QualitySound
on February 20, 2026
Posted by: Greatsound
Sounds fantastic-easy hook up- used a Samsung Tv- symphony is outstanding- Great purchase-Love the bass unit- Sounds great with clarity- great immersion and I have it calibrated for great listening in my room
Written by a customer while visiting Samsung US
Customer Rating
1
Less impressed for the amount of money paid for th
on February 20, 2026
Posted by: Gary
from Sidney oh
Bass is Lacking. Can hardly hear the bass. I have tried numerous setting all the same result. Very disappointed. May be retuning this unit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Solutions, February 23, 2026
Hello Gary,
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
Two adjustments can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
Two adjustments can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Good soundbar
on February 20, 2026
Posted by: Kannan
from Mission Viejo, CA
Easy to set up with solid sound quality.
I do wish the Google integration were more reliable—asking Google Assistant to play Spotify on the soundbar works inconsistently at best.
A dedicated remote button for private rear sound would have been a welcome addition.
While adjusting settings in the app is effortless, doing the same with the remote—deciphering prompts from a scrolling LED display—feels like a throwback to 20 years ago.
I do wish the Google integration were more reliable—asking Google Assistant to play Spotify on the soundbar works inconsistently at best.
A dedicated remote button for private rear sound would have been a welcome addition.
While adjusting settings in the app is effortless, doing the same with the remote—deciphering prompts from a scrolling LED display—feels like a throwback to 20 years ago.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US