Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Awesome
on March 17, 2026
Posted by: Bapu
from Richmond Texas
[This review was collected as part of a promotion.] Sound System & Clarity with bass, calibration, connectivity & immersion is like a one diamond in whole world 🌎
Jagjitsinh Rathod
Jagjitsinh Rathod
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on March 17, 2026
Posted by: mklfds
from New Mexico
[This review was collected as part of a promotion.] Sound bar has great range and voice clarity with ai enhancement is superb. Subwolfer is responsive across a wider range and not just the lowest bass. Great sound all around.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound system!
on March 17, 2026
Posted by: Zach
[This review was collected as part of a promotion.] Have 2 of these sound systems. I loved the one in our living room so much I got another one for the bedroom. Amazing sound at higher volume levels but also like the fact I can hear with surround sound at lower levels.
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds bar
on March 17, 2026
Posted by: Ricky
[This review was collected as part of a promotion.] Excellent sound bar , I have good immersion for the product. Connectivity is great to my samsung TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on March 17, 2026
Posted by: Big tre4
[This review was collected as part of a promotion.] Man I had the Bose 900 with subwoofer and the Bose 300 satellite speakers for my surround sound I was leary about switching because I assumed Bose was untouchable well I was WRONG for movies this is a most have now I will say the Bose system plays music better but I wanted something to where I heard everything when watching movies an this is a GAME CHANGER
Written by a customer while visiting Samsung US
Customer Rating
5
Warm base sound.
on March 17, 2026
Posted by: Chle
[This review was collected as part of a promotion.] The sound quality exceeds expectations... I am very glad I bought this system easy set up and great sound.
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied
on March 17, 2026
Posted by: Nickdidit
[This review was collected as part of a promotion.] Im truly satisfied with the set up and the overall performance!
Written by a customer while visiting Samsung US
Customer Rating
3
Desperately needs a second sub!
on March 17, 2026
Posted by: jpayork
from Universal City, TX
Switched from a Klipsch Cinema series that I had dual subs running. I was expecting and willing to sacrifice some bass after reading reviews on this system but c'mon. This system either needs an upgraded sub or the ability to buy and pair a second sub. That being said, the immersive experience of the sound bar, minus the lack of bass, is very good, better than Klipsch. But if you want more robust sound, Klipsch. Not unhappy I switched to this Samsung, but I desperately hope they offer a secondary sub a la cart.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy Samsung Solutions, March 17, 2026
Hello jpayork,
We appreciate you taking a few moments to review the Samsung HW-Q990F Soundbar. We value your feedback and will share it with our teams.
The soundbar offers a wide range of audio adjustments to fine-tune the sound to your preferences. You can manually optimize your audio experience using the SOUND CONTROL button (identified by a gear icon) on the remote. This allows you to access and adjust settings like Auto EQ, SpaceFit Sound, AVA (Active Voice Amplifier), Voice Enhance Mode, Night Mode, Sync, Surround Speaker Mode, and Virtual Sound Mode. Use the Up and Down buttons to navigate and adjust each feature.
For more precise sound tuning, press and hold the SOUND CONTROL button for about five seconds. This enables you to adjust specific frequency bands, including 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz. You can cycle through these frequencies using the Left and Right buttons, and adjust their levels between -6 and +6 using the Up and Down buttons.
If you’d prefer a quicker way to optimize your audio, simply press the SOUND MODE button on your remote and select from STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND modes based on your preference.
To fine-tune individual speaker channels, press the CH LEVEL button on your remote. This gives you control over levels for the Center, Side, Wide, Front Top, Rear, and Rear Top speakers. Once you've selected the desired channel, you can adjust its volume between -6 and +6 using the Up and Down buttons. There are also a couple of ways to adjust bass levels. The WOOFER button lets you increase or decrease bass by pushing forward or pulling back, with a range between -12 and +6. Pressing the button inward will reset the bass to 0. Alternatively, the TONE CONTROL button allows you to adjust both bass and treble levels within a -6 to +6 range.
For even greater convenience, you can manage all of these settings and more through the SmartThings app on your iOS or Android device. After connecting your soundbar to Wi-Fi, the app gives you a user-friendly interface to adjust and view settings right from your phone or tablet.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q990F Soundbar. We value your feedback and will share it with our teams.
The soundbar offers a wide range of audio adjustments to fine-tune the sound to your preferences. You can manually optimize your audio experience using the SOUND CONTROL button (identified by a gear icon) on the remote. This allows you to access and adjust settings like Auto EQ, SpaceFit Sound, AVA (Active Voice Amplifier), Voice Enhance Mode, Night Mode, Sync, Surround Speaker Mode, and Virtual Sound Mode. Use the Up and Down buttons to navigate and adjust each feature.
For more precise sound tuning, press and hold the SOUND CONTROL button for about five seconds. This enables you to adjust specific frequency bands, including 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz. You can cycle through these frequencies using the Left and Right buttons, and adjust their levels between -6 and +6 using the Up and Down buttons.
If you’d prefer a quicker way to optimize your audio, simply press the SOUND MODE button on your remote and select from STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND modes based on your preference.
To fine-tune individual speaker channels, press the CH LEVEL button on your remote. This gives you control over levels for the Center, Side, Wide, Front Top, Rear, and Rear Top speakers. Once you've selected the desired channel, you can adjust its volume between -6 and +6 using the Up and Down buttons. There are also a couple of ways to adjust bass levels. The WOOFER button lets you increase or decrease bass by pushing forward or pulling back, with a range between -12 and +6. Pressing the button inward will reset the bass to 0. Alternatively, the TONE CONTROL button allows you to adjust both bass and treble levels within a -6 to +6 range.
For even greater convenience, you can manage all of these settings and more through the SmartThings app on your iOS or Android device. After connecting your soundbar to Wi-Fi, the app gives you a user-friendly interface to adjust and view settings right from your phone or tablet.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US