Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Sounds great
on March 30, 2026
Posted by: Daddy
from Oregon
[This review was collected as part of a promotion.] I like this product a lot. The sound is very crisp. I like the rumble feeling the bass provides during action sequences. It was really easy to put up; It practically connected itself to the TV. It is easy to adjust each channel separately from the others to get the sounds to mix how I like them. I did wonder for a bit where to locate the rear speakers. I don't know if where I put them is optimal for my room, but it sounds great where I put them. The surround is awesome, more than once I have turned around to see who was there or look for whomever was knocking on the door. 🙂 Also, connecting the speakers to my phone to play music is a cinch. I love this product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Expensive, but pretty solid
on March 28, 2026
Posted by: FrameShop
[This review was collected as part of a promotion.] After spending a good amount of time with analyzsis,
I can say this is one of the closest things to a true home theater you can get without installing ceiling speakers.
I can say this is one of the closest things to a true home theater you can get without installing ceiling speakers.
The first thing that stood out is how massive the sound feels. This isn’t just loud—it’s layered. With its 11.1.4 channel setup, you genuinely feel sound coming from all directions, including above you. Dolby Atmos content especially feels cinematic, with precise height effects and immersive surround staging.
Dialogue clarity is excellent (no more rewinding scenes), while the bass from the redesigned subwoofer hits deep but stays controlled—not muddy or overwhelming. It’s the kind of system where action scenes feel explosive, but quiet scenes still carry detail.
If you were to build a similar Atmos setup with separate speakers, you'd likely spend more—and deal with way more complexity.
Samsung went for a clean, minimal matte-black look, which blends nicely with most setups. The subwoofer is more compact than previous versions, so it doesn’t dominate the room.
It’s not flashy—but it looks premium enough and disappears into your setup, which I actually prefer.
Pairing was super smooth using HDMI eARC—plug and play. Supports Wi-Fi, Bluetooth, AirPlay, Chromecast as well.
Voice assistant compatibility (Alexa built-in support in many setups) is cool.
Auto room calibration (SpaceFit Sound Pro) adjusts audio based on your space
It’s basically a “set it and forget it” system—the sound adapts automatically.
Gaming is surprisingly great thanks to low latency and HDMI 2.1 passthrough, so you don’t lose performance on next-gen consoles.
Gaming is surprisingly great thanks to low latency and HDMI 2.1 passthrough, so you don’t lose performance on next-gen consoles.
For everyday use (Netflix, YouTube, Spotify), it just elevates everything. Even regular TV shows sound richer and more engaging.
What I Loved, its truly immersive surround sound, it genuinely feels like having a home theater without the complicated setup.
The sound quality is the biggest highlight—super immersive with real depth. The Dolby Atmos performance is impressive, especially with the included rear speakers and subwoofer. You can actually feel sound moving around and above you, which makes movies and games way more engaging. Dialogue is clear, and the bass is deep but not overpowering.
Setup was easy with HDMI eARC, and it paired instantly with my TV. If you’re using a Samsung TV, Q-Symphony adds an extra layer of sound that makes everything feel fuller.
Design is clean and minimal, and it doesn’t take over the room. Smart features like AirPlay, Bluetooth, and SmartThings are a nice bonus and make daily use seamless.
It’s definitely on the expensive side, but considering it replaces a full surround system, I think may be it’s worth it.
Rating: 4.5/5
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound system ever
on March 27, 2026
Posted by: Gkkumar
from Anna texas
[This review was collected as part of a promotion.] Have them in my theathre and surprise me every time I hear them.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is, as advertised! No disappointments!
on March 27, 2026
Posted by: Anthony Gill
[This review was collected as part of a promotion.] After reviewing the HW990F for about five Months, I purchased them, and I've never regretted it. What can I say, everything I bought, was as advertised.
Great job Samsung...
Great job Samsung...
Written by a customer while visiting Samsung US
Customer Rating
5
I like it
on March 27, 2026
Posted by: Blindfurey
from Towson, MD
[This review was collected as part of a promotion.] Overall, I'm satisfied with this soundbar. I debated between this one and the previous model, the Q990D for a while. Not disappointed. It sounds great. The bass is really good! The components look good and blend in nicely in my apartment. I did purchase stands for the rear speakers. A wired system is probably a much better value for the money, but having wireless speakers is a convenience worth the extra cost for me. I'm no audiophile, but it sounds great to me when I'm watching movies. Especially horror movies when you hear something behind you in the distance. I used the automatic calibration feature. I live that I very rarely need to use the soundbar controller. My Samsung TV controller can do everything I need daily. I read some reviews of people having bad experiences like with connectivity. I haven't had any issues at all and I've had this thing for almost a year now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best surround sound
on March 26, 2026
Posted by: Craig
[This review was collected as part of a promotion.] this is down the best surround sound I've ever owned the base is clean and the mid-range and Highs are so clear would definitely recommend this set
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sound
on March 26, 2026
Posted by: Scary larry
[This review was collected as part of a promotion.] Wonderful product awesome sounds I cant wait to buy more
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Samsung
on March 26, 2026
Posted by: Mista means
from Spokane Washington
[This review was collected as part of a promotion.] I can't express enough how awesome the bass and clarity is. above all else the connectivity is simply amazing and strong to provide an immersion above the rest. Never had a calibration so accurate.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US