Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
3
Satellites miss the mark
on April 20, 2026
Posted by: Coach
[This review was collected as part of a promotion.] Set up with the LG G5 connected to the eARC using an Ethereal HDMI cable. Connectivity was simple and straight forward. Can control the power and volume using the LG remote (I hate the LG remote). The Samsung app for the 990 is straight forward and easy to use. Tested using both 4K streaming content and blu ray.
Soundbar & bass are excellent when watching movies and sports. Clear with no distortion when you crank the volume. Dialogue crisp and doesn’t get lost. The soundbar carries the movie with ease. It captures the details within the scenes and places their sound in the appropriate space. Bass delivers on both subtle and explosive scenes with perfect timing and impact without drowning out the moment.
Satellites miss the mark. They don’t match the quality of sound generated by the soundbar and bass. They’re weak and overly passive. I barely know they exist. They're certainly don’t contribute to an immersive experience. I tested several recent movie titles with Dolby Atmos and repeated the calibration (even though the system claims to auto calibrate). It’s like Samsung threw them in as an afterthought or bonus prize and we’re not really designed at the same quality as the soundbar and sub.
Samsung brought up a pair of minor league players to fill space on the Major league bench. The satellites are present, watch the game, but never step onto the field.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Solutions, April 20, 2026
Hello Coach,
We appreciate you taking a few moments to review the HW-Q990F Samsung Soundbar. We value your feedback and will share it with our teams.
To fine-tune individual speaker channels, press the CH LEVEL button on your remote. This gives you control over levels for the Center, Side, Wide, Front Top, Rear, and Rear Top speakers. Once you've selected the desired channel, you can adjust its volume between -6 and +6 using the Up and Down buttons. There are also a couple of ways to adjust bass levels. The WOOFER button lets you increase or decrease bass by pushing forward or pulling back, with a range between -12 and +6. Pressing the button inward will reset the bass to 0. Alternatively, the TONE CONTROL button allows you to adjust both bass and treble levels within a -6 to +6 range.
For even greater convenience, you can manage all of these settings and more through the SmartThings app on your iOS or Android device. After connecting your soundbar to Wi-Fi, the app gives you a user-friendly interface to adjust and view settings right from your phone or tablet.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a few moments to review the HW-Q990F Samsung Soundbar. We value your feedback and will share it with our teams.
To fine-tune individual speaker channels, press the CH LEVEL button on your remote. This gives you control over levels for the Center, Side, Wide, Front Top, Rear, and Rear Top speakers. Once you've selected the desired channel, you can adjust its volume between -6 and +6 using the Up and Down buttons. There are also a couple of ways to adjust bass levels. The WOOFER button lets you increase or decrease bass by pushing forward or pulling back, with a range between -12 and +6. Pressing the button inward will reset the bass to 0. Alternatively, the TONE CONTROL button allows you to adjust both bass and treble levels within a -6 to +6 range.
For even greater convenience, you can manage all of these settings and more through the SmartThings app on your iOS or Android device. After connecting your soundbar to Wi-Fi, the app gives you a user-friendly interface to adjust and view settings right from your phone or tablet.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Easy set up and great bass
on April 20, 2026
Posted by: Sgove
[This review was collected as part of a promotion.] Rear speakers are to quite but the subwoofer makes up for immersing you into the grattest battles, dog fights and action scenes i absolutly love it!
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to install, litterally plug and play
on April 20, 2026
Posted by: Mwt33953
from Port Charlotte, FL
[This review was collected as part of a promotion.] This soundbar with Q Symphony, and the new add on wireless speakers HW-LS70H, transformed my house into a theatrical masterpiece! Well done Samsung! No other product can deliver like this setup!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Killer surround
on April 20, 2026
Posted by: Battboy93
[This review was collected as part of a promotion.] While nothing will ever be the same as a true, dedicated, full-blown Dolby atmos surround system…this puppy comes awfully close. I mean I’m kind of a sound and picture snob and I just couldn’t be happier. I live in a rental and can’t run all the wiring necessary for a true Dolby atmos system so I researched (and tried 1 or 2) soundbars and I gotta tell you, the 990f is worth every dime. The calibration is easy, the system learns your space, the subwoofer is MUCH improved and the surround effects are pretty near as good as true surround. Once I did the”crawl test” for sub placement, which is a bit tedious, I discovered just how worth it that exercise is. Bass is awesome, integration is solid, surround is as seamless as you can hope, and the power is outstanding. Couldn’t be happier
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic soundbar
on April 20, 2026
Posted by: Erniejade
from Illinois
[This review was collected as part of a promotion.] Great sounding unit. The twin 8" woofers are musical and hit low in my smaller livingroom. The app works great to customize the sound you want. Perfect for my townhouse.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hear the best
on April 11, 2026
Posted by: Dce3
from Bronx ny
[This review was collected as part of a promotion.] Best bass and sound i ever heard. The way the sound fills the room you think your in the movie theater not your living room. At first I was a little hesitant because of the price but after receiving and listening to the product the sound is so crisp. I would 100% recommend this sound theater system if your looking for the best in all categories.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's a whole new feel
on April 11, 2026
Posted by: ImWarioImmaGonnaWin
from Orlando, FL
[This review was collected as part of a promotion.] Definitely has changed the way I watch the and movies
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great sound
on April 11, 2026
Posted by: bkmendo
[This review was collected as part of a promotion.] stellar sound system. I recommend for anyone who wants high end. heavy bass is a plus as well. super clear with great Bluetooth connection. sounds like the best suround sound inhave ever heard. link right up with my other electronics.
Written by a customer while visiting Samsung US