Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Great Sounding Surround System
on May 5, 2026
Posted by: Quenchllc
from Saint Louis, MO
[This review was collected as part of a promotion.] HW-Q990F 11.1.4 ch Subwoofer & Rear Speaker is a great system. The surround sound is really amazing and realistic coming from the Soundbar, Subwoofer and rear speakers. I would highly recommend.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Yes yes yes
on May 4, 2026
Posted by: Dakoop
[This review was collected as part of a promotion.] Amazing sound
Very impressive room filling sound!!
Very impressive room filling sound!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonder
on May 1, 2026
Posted by: Buvj
from Edison
[This review was collected as part of a promotion.] Wonder sound - very precise, sufficiently loud and high quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound quality
on April 30, 2026
Posted by: JulieBee
[This review was collected as part of a promotion.] It is amazing the sound is crystal clear. Connecting to it is very easy. The immersion is totally awesome and good
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound
on April 30, 2026
Posted by: Deaf_audiophile
from Southeast Louisiana
[This review was collected as part of a promotion.] Great product, immersive sound and performance. Audiophile dream. Easily connected. Only wish it had more customizeable settings
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Surround Sound
on April 29, 2026
Posted by: Msnare1
[This review was collected as part of a promotion.] Nice Samsung Soond Bar and rear speakers deliverer exceptional Sound and clarity with theater Sound.
Written by a customer while visiting Samsung US
Customer Rating
2
Meh
on April 28, 2026
Posted by: Jtak
from 6205 alaway ave
[This review was collected as part of a promotion.] Has connectivity issues. Product does not reflect the price point in my opinion.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Solutions, April 29, 2026
Hello Jtak,
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-Q990F under Q Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a moment to review the HW-Q990F Samsung Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-Q990F under Q Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
soundbar & rearspeakers great but subwoofer nope
on April 22, 2026
Posted by: Highdolla2025
[This review was collected as part of a promotion.] Good setup connection is a breeze the voice commands work lovely most of the time. On head ache I have with it all is this big huge speaker system is so called has horrible bass for such a big subwoofer and box. But you cant tune it so u can actually here it. I mean the whole system is beefy just the subwoofer falls straight on its face. The soundboard and rear speakers trys to come out with so.e bass but all u get us very load tremble and background noise but if u all could fix a bass that the subwoofer is supposed to push out then u all would be untouchable from any other brand out there. And make a super good equalizer and make sure u can tune the bass in as little or as much as u want then I would even put in a Lil more equalizer to make the sub hit like a earthquake mode that will really bring the system wattage level out to play.
Written by a customer while visiting Samsung US