Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
500
4 Stars
52
3 Stars
12
2 Stars
4
1 Star
4
97%of customers recommend this product.
(
162 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
A True Home Theater Experience!
on April 14, 2025
Posted by: Anonymous
from Gulf Breeze
[This review was collected as part of a promotion.] I’ve had the Samsung HW-Q990F soundbar for a few weeks now, and I’m honestly still blown away by the performance. The setup was surprisingly easy, and everything paired seamlessly right out of the box. The rear speakers and subwoofer connected wirelessly without a hitch, and the whole system looks sleek and modern in my living room.
Sound Quality:
This thing is a beast. The 11.1.4 channel setup creates a fully immersive surround experience that rivals a movie theater. Dialogue is crystal clear, bass is deep and punchy, and the upward-firing speakers truly make Dolby Atmos content come alive. I was initially unsure about the smaller subwoofer, but I haven’t noticed any limitations in sound quality—it still delivers powerful low-end impact without taking up too much space.
This thing is a beast. The 11.1.4 channel setup creates a fully immersive surround experience that rivals a movie theater. Dialogue is crystal clear, bass is deep and punchy, and the upward-firing speakers truly make Dolby Atmos content come alive. I was initially unsure about the smaller subwoofer, but I haven’t noticed any limitations in sound quality—it still delivers powerful low-end impact without taking up too much space.
Design & Setup:
The soundbar fits beautifully beneath my mounted TV and blends perfectly with the room. The rear speakers look clean on their stands, and I really appreciate the extra length of the power cable, which allowed me to hide it neatly inside the speaker stand for a cleaner setup. The overall design is both compact and premium-feeling, with a display that’s subtle and informative.
The soundbar fits beautifully beneath my mounted TV and blends perfectly with the room. The rear speakers look clean on their stands, and I really appreciate the extra length of the power cable, which allowed me to hide it neatly inside the speaker stand for a cleaner setup. The overall design is both compact and premium-feeling, with a display that’s subtle and informative.
Bonus Features:
Q-Symphony with my Samsung TV works flawlessly, and the adaptive sound adjusts beautifully depending on what I’m watching. Game Pro mode has also been a great addition for gaming—everything feels more dynamic and immersive.
If you’re thinking about upgrading to a true home theater experience, this soundbar is worth every penny. It’s powerful, polished, and packed with smart features. Easily the best soundbars I’ve ever owned.
Q-Symphony with my Samsung TV works flawlessly, and the adaptive sound adjusts beautifully depending on what I’m watching. Game Pro mode has also been a great addition for gaming—everything feels more dynamic and immersive.
If you’re thinking about upgrading to a true home theater experience, this soundbar is worth every penny. It’s powerful, polished, and packed with smart features. Easily the best soundbars I’ve ever owned.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great System!
on April 16, 2025
Posted by: Amad84
from Aurora
[This review was collected as part of a promotion.] Tis Samsung HW-Q990F is a great sound system! I've been using it for a few weeks, and I absolutely love it. I've been using the soundbar and the two speakers regularly. The sound is clear and crisp. There is no lag or echo of any sort. The subwoofer has great bass, and my kids absolutely love it for their mini dance parties. The set up was really easy and only took a few minutes. The equipment connects seamlessly to each other and my TV. I like that I can control the different components from the app on my phone. The soundbar looks very sleek, and sits nicely under my TV. Overall, this has been a great buy, and I highly recommend anyone looking for a reliable sound system to enhance their home TV experience.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Immersive Sound Like Never Before
on April 17, 2025
Posted by: Carlosnyc
[This review was collected as part of a promotion.] The Q Series 11.1.4ch Soundbar has completely transformed my home entertainment setup. I use it mainly for streaming movies and shows, and the clarity of dialogue paired with the power of the subwoofer creates a truly cinematic experience. The rear speakers make action scenes more dynamic, and Dolby Atmos adds incredible depth to everything I watch.
Gaming is also next-level—explosions feel real, and directional audio gives me an edge in competitive games. Music is equally amazing, with deep bass and crisp highs.
Setup was easy, and I love how it integrates with my TV and smart devices. This soundbar isn't just an upgrade—it's a game changer in my daily routine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and profile
on April 17, 2025
Posted by: Rjkenshin2u
[This review was collected as part of a promotion.] Great for movies and other shows. Great sound quality and pitch. It also is great for big rooms.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Easy multi-channel surround sound system
on April 19, 2025
Posted by: fgonnello
from Jersey City
[This review was collected as part of a promotion.] Samsung has proven once again to be the home entertainment king. I recently received my Q series 11.1.4ch soundbar and rear speakers, and it has in under a half an hour turned my living room into a pro home theater soundstage. All I had to do was plug in each component to power, attach my TV, and turn it on! (There was one hiccup that required me to hold down a button to pair my rear speakers, but that took 20 seconds longer!)
I have played games with 3d audio and run a few different dolby atmos video tests - all of it sounds immersive and powerful. And I'm thrilled to have all of the soundbar's settings managed by the SmartThings app. No more switching inputs to the soundbar to adjust settings, then switching back to content, repeat... Now it's all done in real time, allowing me to A/B test different settings right from the app.
I really enjoy the automatic sound field adjustments that calibrate the system to my room. I don't have to be an audio engineer to now have properly calibrated sound, and that is a HUGE plus for me.
Finally, the subwoofer design is minimal but open. You can see the woofers on each side, which honestly looks really cool.
I have nothing but positive things to say about this sound bar, so if you can live with the price: buy once, cry once, and then enjoy your audio experience immensely every day thereafter.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
The best gets better!
on April 19, 2025
Posted by: BooneFam5
from SEFFNER
[This review was collected as part of a promotion.] I've spent the past few days with the newly released Samsung HW-Q990F, and it's safe to say this system seriously impresses on all fronts. Coming from the HW-Q990C, which was already a powerhouse, I didn’t expect such noticeable upgrades—but Samsung delivered.
Design-wise, the Q990F looks nearly identical to the Q990C, but the top panel has been cleaned up a bit, giving it a slightly sleeker appearance. Nothing major, but a small refinement that feels nice.
Now let’s talk about sound—because wow. The clarity and separation on the Q990F have jumped to a level that genuinely feels close to high-end separate speaker systems. Whether you're watching a movie with complex surround effects or just listening to layered music tracks, each element stands out with precision. The soundstage is wide and immersive, with pinpoint placement that adds a cinematic depth you don’t often get from a soundbar system.
The subwoofer deserves a special mention. It’s compact but manages to produce incredibly deep, loud, and controlled bass. In dynamic movie scenes or bass-heavy music, it hits hard without being muddy or overwhelming. Compared to my Q990C, the bass on the Q990F is slightly less punchy, but it makes up for that with better texture and responsiveness—it’s more nuanced and dynamic, which adds to the overall experience.
I also appreciate the visual EQ and settings through the SmartThings app. It’s not perfect, but it gives you easy access to tweak the sound and fine-tune the system without diving into complicated menus.
That said, I do have a couple of small gripes. I wish the bass had just a bit more raw punch like the Q990C—it’s not a dealbreaker, but it’s something I noticed. And for a flagship soundbar, it’s disappointing that Samsung still hasn’t upgraded the remote. With their high-end TVs getting solar rechargeable remotes, it feels like the Q990F should’ve gotten that treatment too.
Still, those are minor complaints in what is otherwise the best flagship soundbar experience I’ve had. The HW-Q990F takes everything great about its predecessor and refines it into something even more impressive. For anyone serious about audio and home theater, I don't think there's a better option in one box.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Amazing sound quality.
on April 19, 2025
Posted by: WoFa241
[This review was collected as part of a promotion.] Absolutely love them. Everyday I look forward to come home and watch a movie or listen to songs while cooking. These have been a game changer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is good for what I needed.
on April 21, 2025
Posted by: Samuhlimax
[This review was collected as part of a promotion.] I watch more movies than anything else. Hearing the clarity, of the sound effects, the rumble of the lows, and sharpeness of things happening in the movies. Love it!
Value
4
Written by a customer while visiting Samsung US