Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
500
4 Stars
52
3 Stars
12
2 Stars
4
1 Star
4
97%of customers recommend this product.
(
162 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Samsung HW-Q990F: Ultimate Home Theater Sound
on April 2, 2025
Posted by: Oyamamoto
from Mount Laurel
[This review was collected as part of a promotion.] The Samsung HW-Q990F has completely transformed our home entertainment experience. From the moment we set it up, we noticed a huge improvement in sound quality. The new design with horizontal lines on top gives it a sleek, high-end look that blends perfectly with our setup. It feels like a premium addition to our living room.
One of the best things about this system is the surround sound. Even though we have vaulted ceilings, which aren’t ideal for home theater audio, the sound still fills the room. My wife and I were watching a show recently, and for the first time, we could actually hear the difference between Dolby Atmos and regular 5.1 sound. The depth, clarity, and movement of the audio made everything feel more immersive.
I also have a Samsung 85” Class QN90C Neo QLED 4K UHD Smart TV (2023), and the Q-Symphony feature is really impressive. The way the TV and soundbar work together creates a perfectly balanced and powerful sound experience. The Wi-Fi connectivity, which is only possible with a Samsung TV, is another great feature because it helps with cable management, making the setup much cleaner and more organized.
The subwoofer is surprisingly small but very powerful, making it easy to hide while still delivering deep, punchy bass. The whole system is incredibly powerful. We can only turn it up to about 20% in our condo without worrying about the neighbors. When my friends come over and I turn on the soundbar, it feels like I have a professional sound system installed. The volume and clarity make it feel like a concert in my living room, which always impresses everyone.
Overall, we’re extremely happy with the HW-Q990F. The sound quality is outstanding, the design is sleek, and the subwoofer is compact yet powerful. If you have a Samsung TV, this soundbar is a perfect match. If you’re looking for a true home theater experience, this soundbar is a fantastic choice.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
HW-Q990F: Effortless Setup and Immersive Sound
on April 3, 2025
Posted by: Ryan52403
from Carmel
[This review was collected as part of a promotion.] After unboxing and setting up the Samsung HW-Q990F, my first impressions were overwhelmingly positive. The build quality is excellent, and while the soundbar is larger than my previous one, its size feels justifiable given that just the bar houses 15 speakers. Despite its impressive speaker count, it remains surprisingly compact.
What truly impressed me right off the bat was how effortless the setup was. It couldn't have been simpler—unbox the soundbar, surround speakers, and subwoofer, connect the power cables, and everything pairs automatically. I was bracing myself for the usual pairing hassle, where you need to hold down specific buttons or go through an elaborate process for each component. Thankfully, that was not the case at all; the setup was quick and seamless. To make things even more convenient, enabling SpaceFit Sound Pro automatically calibrates the system to your room, eliminating any need to manually adjust speaker placement or fiddle with calibration settings.
Having watched a couple of movies and enjoyed some March Madness games, I can confidently say the sound quality has been exceptional. Voices are clear, natural, and easy to understand, even during fast-paced action scenes. The soundstage is immersive. While the surround sound setting delivers a rich experience, I found myself preferring the adaptive sound mode. As I understand it, the adaptive sound feature uses Samsung's proprietary technology to upscale the 5.1 signal and make full use of the 11.1.4 channels, enhancing the surround effects. Even watching basketball feels more immersive, with stadium sounds dynamically coming through the surround channels.
The soundbar delivers exceptional sound quality, a user-friendly setup experience, and impressive future-proofing with features like Eclipsa Audio. Whether watching movies, sports, or enjoying music, this soundbar makes a compelling case for anyone looking to elevate their home entertainment experience.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Rich, Crisp and Gorgeously Engineered Home Audio
on April 3, 2025
Posted by: rguise
from NAPERVILLE
[This review was collected as part of a promotion.] The Samsung HW-Q990F Home Audio system is a true game-changer when it comes to your personal home entertainment. The sound that it delivers is nothing short of incredible. The 11-channel speaker arrangement guarantees you'll hear the softest, subtle sounds as well as literally feel the powerful ones. Equally impressive is the dual-bass setup that the 2025 HW-Q990F includes as a notable upgrade. This thing is capable of producing jaw-dropping sounds that will genuinely stand up to actual theater-level experiences.
Beyond its carefully crafted engineering, the HW-Q990F is also packed with intelligent features that help you effortlessly get the most out of your space and any media you may be consuming. From voice-enhacing to auto-calculating your room's dimensions, this thing will sound amazing in any environment. This is an absolute must-have if you've invested in any higher end televisions or gaming systems. The HW-Q990F's ability to maximize the benefits of Dobly, Q-Symphony and Eclipsa will take all of your entertainment to the next level. I cannot stop raving about how pleased I am with this home audio system.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A True Cinematic Powerhouse
on April 4, 2025
Posted by: Kdperry
from Midlothian
[This review was collected as part of a promotion.] I’ve used a lot of sound systems over the years, but the Samsung HW-Q990F takes home theater audio to a whole new level. Paired with my UST projector and a ALR screen, this soundbar delivers a legitimately immersive Dolby Atmos experience, and it's all done without the clutter of a traditional wired setup.
The 11.1.4 channel configuration is no marketing gimmick. You can feel the height effects and hear discrete audio from all directions. The wireless rear speakers and subwoofer are powerful, responsive, and sync beautifully without noticeable lag or dropouts. Bass is deep but tight, and dialogue is crystal clear, even in action-heavy scenes.
Setup was seamless. Samsung’s Q-Symphony feature and the HDMI eARC connection make integration with my other Samsung gear effortless. Whether I’m watching movies, gaming, or streaming music, the sound fills the room with cinematic richness and punch.
It’s rare to find this kind of power and convenience wrapped into such a sleek and clean form factor. No AV receiver, no cable chaos, just top-tier audio that lives up to the hype.
Highly recommend for anyone serious about home entertainment but unwilling to sacrifice aesthetics. This system delivers.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Plug and Play Powerhouse Surround System
on April 4, 2025
Posted by: AGreatJorb
from Ada
[This review was collected as part of a promotion.] If you, like me, are big into dolby atmos or surround sound music, video games, and movies, this is not only one of the easiest and most reliable systems to install, it also has a better sound right out of the box than several more expensive systems after significant manual tuning. The setup process takes very little time, plug in power to each speaker and HDMI to the tv or other source and you can get started right away. The Samsung SmartThings app is also easy to setup and gives quick access to SpaceFit Sound Pro and the Sound Modes that really level up the listening experience, as well as options to make voices stick out in the surround mix more which is essential for many new movies and TV shows where voices are lower volume. I owned a previous model of the q990 series and this is a substantial improvement. The smaller subwoofer performs better than previous models, producing crisp controlled, yet booming bass while fitting in much better into any setup (it's footprint is hardly bigger than the two surround speakers!). There are also some design upgrades that give some life to the main soundbar as a displayed speaker on an entertainment system, specifically the coloring and texture on the top grill is beautiful and gives a distinguished look to the main soundbar. Compatible with Dolby Atmos, HDMI 2.1, AirPlay, and Alexa built in, this soundbar is fantastic for not only movies and games but also music. I particularly am impressed by the surround system's performance on Spatial Audio tracks through music streaming but the adaptive mode with stereo mastered tracks also does an incredible job at separating instruments and parts cohseively and creates a pleasing surround sound experience with any audio source. My main takeaways from this product are the fantastic sound and the ease of setup. It's a surround sound system that I would feel equally ready to recommend to my parents or my tech/music enthusiast friends as a setup for their home theater spaces.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Impressive sound quality with immersive surround e
on April 6, 2025
Posted by: LuvSamsung
[This review was collected as part of a promotion.] The Q Series 11.1.4 Channel Soundbar with Subwoofer and Rear Speakers (2025) offers an impressive audio experience that enhances home theater setups. The soundbar itself delivers clear, immersive sound with excellent dialogue clarity and dynamic range. The inclusion of Dolby Atmos support ensures that the audio feels expansive, with sounds coming from all directions, adding to the sense of depth and realism.
The subwoofer provides deep, punchy bass that enriches action scenes, while maintaining a balanced sound across various types of media. The rear speakers play a key role in elevating the surround sound experience, offering distinct channel separation that brings a more cinematic feel to music, movies, and games.
Installation is straightforward, with the system integrating easily with most modern TVs and home entertainment setups. Additionally, the design is sleek and modern, allowing it to blend seamlessly into most living room environments.
Overall, the Q Series 11.1.4 Soundbar system is an excellent choice for anyone looking to elevate their home audio experience, delivering superior sound quality with a rich, immersive experience that will meet the needs of audiophiles and casual listeners alike.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Has great sound for gaming and listening to music
on April 7, 2025
Posted by: Stitch1999
[This review was collected as part of a promotion.] It's great for what I use it for. I'm a gamer and I like listening to music so this set up is good to have in case.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my 2025 Samsung HW-Q990F Soundbar
on April 7, 2025
Posted by: Anonymous
from Atlanta
[This review was collected as part of a promotion.] I work 10 to 12 hours per day, 6 days per week on an 8K Samsung QN800B TV (you can see it on my desk in the photo). Wanting to add an equally-incredible audio experience, I picked up the 2025 HW-Q990F Soundbar.
From the moment it arrived, I was impressed. The packaging was secure, and unboxing each piece — the main soundbar, wireless surround speakers, and subwoofer — I could immediately tell the build quality was top-notch. Each component feels premium, with a solid weight that hints at the powerful magnets and quality parts inside. The sleek, black design looks great with my setup, and the remote control mirrors the TV’s remote in both style and ease of use.
Setup was a breeze. I connected the soundbar to my TV using the HDMI eARC port, plugged everything in, and hit the pairing button on each wireless component. After one quick power cycle, everything synced up perfectly. My Samsung TV instantly recognized the soundbar, and I was able to activate the Q-Symphony feature in the sound settings. This feature combines the TV’s built-in speakers with the full surround sound system for a dramatically wider sound stage — and it works flawlessly. There’s absolutely no lag or audio delay. Everything is perfectly in sync. The subwoofer delivers deep, rumbling bass with zero muddiness.
For the past week I've been listening to high-bit-rate music, watching live basketball games, streaming my favorite shows, gaming on current-gen consoles, and revisiting beloved movies. The wireless rear surround speakers combined with Dolby Atmos soundtracks bring a whole new dimension to the experience. Hearing sound move across the room — even above and behind you — is nothing short of incredible. My spouse and child have also been blown away when I've demoed the setup to them. I've even continued to get most of my work done during this time ;)
Lastly, the built-in smart assistant integration (she who will not be named) is icing on the cake.
If you're looking for an immersive, top-tier surround sound system — and especially if you own a Q-Symphony compatible Samsung TV — I can’t recommend the HW-Q990F enough. This is a solid A+, two thumbs up, 100% win from Samsung. Great job once again!
I would recommend this to a friend!
Written by a customer while visiting The Insiders