Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
4
Great sound, funky firmware updates
on June 22, 2026
Posted by: oly duck
from Olympia, Washington
[This review was collected as part of a promotion.] My model is actually a Q990F, but that model wasn't listed on the dropdown menu for this survey. Sound is great and Q-Symphony is nice for fuller sound at low volume. My only concern is that , after recent firmware updates to the TV (QN65S90), I have experienced about 15 spontaneous muting incidents. During these occurrences, the sound controls from various remotes do not work and I have to turn the TV off and back on to restore sound. More recently, my TV did not "acknowledge" that the soundbar was connected, even though it was and was powered on. These occurrences seemed to happen a little more frequently in Q-symphony mode.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazong sound .
on June 21, 2026
Posted by: SSFlores03
from Tx
[This review was collected as part of a promotion.] Upgraded from older soundbad. Sound bar itself is clearer, subwoofer is bigger giving better lows and surround sound speakers are finally truly wireless and also sound great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy as 1-2-3!
on June 21, 2026
Posted by: Wilhelm
from Rego Park, NY
[This review was collected as part of a promotion.] I purchased the Q-Series Soundbar HW-Q990F to be able to utilize my Samsung 75" NEO QLED TV's Q-Symphony feature, which allows the TV speakers as well as the soundbar to play simultaneously. Set up was a breeze, instead of taking hours like I used to do with a traditional AVR and separate speaker setup, I was done in minutes. Technology has reached the point where you can enjoy a movie with excellent results from a soundbar system and Samsung doesn't disappoint, with the Q-series. It's a very clean looking minimalist system with an excellent three dimensional theatrical soundscape. I have nothing but praise, especially since I thought that sound like this could only be achieved via a AVR and separate speakers. This may very well be the GOAT of all soundbars.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clear and concise
on June 20, 2026
Posted by: Pauzuno
from Wisconsin
[This review was collected as part of a promotion.] Clean sound, deep bass, makes me want a new setup - from a demo - and I already own a Samsung harmon/kardon setup!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy setup and awesome sound!
on June 20, 2026
Posted by: Cloud9
from New Jersey
[This review was collected as part of a promotion.] It was super easy to setup and connect it to my Samsung TV (Neo Qled 2025). Works very well with QSymphony. Very clear dialog sound. Sound definitely fills the room (18ftx12ft). I used space fit feature and the only manual adjustment i did is increasing the sound of the 2 rear speakers (mounted on the back wall, 55 inch height and 16 inch away from the side wall, widespread mount). The bass volume I left as is because I watch mainly at night when I prefer clarity over bass with low volume when kids are sleeping. The rear speakers feel underwhelming but maybe thats how they are supposed to be (don't have anything to compare it to) Overall, it was an excellent upgrade from an older Samsung Q60 2019 (3.1) that elevated our mobile night experience at home.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Strong. Bass
on June 20, 2026
Posted by: Mundial 2026
from Spring tx
[This review was collected as part of a promotion.] Sleek style and enormous sound, especially for action movies
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not for Dialogue
on June 20, 2026
Posted by: Lev2you
from Rockville, MD
[This review was collected as part of a promotion.] I have a slight hearing impairment. I had a Zvox soundbar and replaced it with the 990F. There's no comparison. The dialogue on the ZVOX was much clearer. Even with all the settings on the 990F optimized for dialogue.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, June 22, 2026
Hi Lev2you,
We appreciate you taking a few moments to review the Samsung HW-Q990F Soundbar.
If dialogue is difficult to hear, the HW-Q990F includes several features designed to enhance voice clarity.
Try enabling Active Voice Amplifier (AVA) Pro and Voice Enhance, which help make conversations stand out from background sounds and effects. You can also use Adaptive Sound mode and increase the Center Channel level through the SmartThings app for even clearer dialogue. These settings can make a significant difference when watching movies, TV shows, or sports.
you can adjust all of these settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q990F Soundbar.
If dialogue is difficult to hear, the HW-Q990F includes several features designed to enhance voice clarity.
Try enabling Active Voice Amplifier (AVA) Pro and Voice Enhance, which help make conversations stand out from background sounds and effects. You can also use Adaptive Sound mode and increase the Center Channel level through the SmartThings app for even clearer dialogue. These settings can make a significant difference when watching movies, TV shows, or sports.
you can adjust all of these settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 20, 2026
Posted by: theater room
[This review was collected as part of a promotion.] Calibration was an easy setup, especially with the ai tuning. easy connection setup just tap the button on the speaker and it auto connects. movies feel as if you are right there in the scene. good clarity and bass can be easily felt
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US