Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Awesome product, simple setup and connectivity
on July 5, 2026
Posted by: SoundPro
[This review was collected as part of a promotion.] Very clear dialog sound even at low volume! Super easy to install and connect to Samsung TV. QSymphony with a 2020 Neo QLED Samsung TV offers an excellent sound immersion! The woofer is surprisingly well sized. The rear speakers are decent, not getting the best experience from them as most of my movie time is at night with low volume (7). I have the system installed in a 17×12 room and the whole room is filled with sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound clarity for ageing hearing!
on July 5, 2026
Posted by: Bassman
[This review was collected as part of a promotion.] clarity, and surround sound was outstanding. Best sound performance of any sound bars I've tried.
Written by a customer while visiting Samsung US
Customer Rating
5
Ridiculous Audiophile Soundbars
on July 5, 2026
Posted by: Sofrits3
from Newport, KY
[This review was collected as part of a promotion.] Incredible surround sound, ridiculously easy to setup. This is the second one I have purchased for the great integration with my OLED TVs
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad WLAN board
on June 29, 2026
Posted by: Scooter
In my honest opinion it would be difficult to beat the sound quality you get from this system at this price point. So why the low rating? I only had it a short time when I got the dreaded "wifi disconnected" message. After doing some reading, this is a very common problem. They really should have an ethernet port on the unit, so you could just bypass it all together. But if you buy one this may happen to you as well.
Response from Samsung USBy Samsung Solutions, June 30, 2026
Hi Scooter,
We appreciate you taking a few moments to review the Samsung HW-Q990F Soundbar. We value your feedback and will share it with our teams.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q990F Soundbar. We value your feedback and will share it with our teams.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Audio randomly shuts off after new firmware update
on June 27, 2026
Posted by: Nick
Worked great until their latest firmware update (1100.4). Now, at least once a day, the sound bar will randomly cut all audio. The only way to fix it is to turn off the TV for 20 seconds then turn it back on.
Samsung support did nothing to help but try and force me to try a myriad of troubleshooting items that won't fix the issue anyway as it's a software issue with their latest update.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, June 29, 2026
Hello Nick,
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on June 25, 2026
Posted by: Bayman
from California
[This review was collected as part of a promotion.] The best sound bar I've tried very good bass clarity and the immersion sounstage is awesome.you con connect to all the streaming services l.the calibration isn't as hard as some other brand ahem...... j to the B to the L
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Genuinely fills the whole room
on June 23, 2026
Posted by: BWang
from Diamond Bar, CA
[This review was collected as part of a promotion.] Upgraded from a basic 2.1 setup and the difference is night and day. The bass from the subwoofer is deep without getting muddy or boomy, and I never feel like I have to crank the volume to feel it. Setup was painless. The SpaceFit calibration listened to my room and dialed things in on its own, which I was skeptical about but it actually made a noticeable difference in how balanced everything sounds. Dialogue clarity is the thing I didn't expect to care about as much as I do now. I can finally hear what people are mumbling in shows without riding the remote. The rear speakers make a huge difference for immersion too. Atmos content is the real showcase, but even regular TV and music get pulled up into the soundstage. Connectivity has been rock solid over HDMI eARC and Bluetooth, no dropouts or handshake weirdness. No regrets at all, this thing earns its spot.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow! True Dolby atmos is amazing!
on June 22, 2026
Posted by: Chuck
from Pensacola, Florida
[This review was collected as part of a promotion.] Just like a movie theater but the comfort of your favorite chair. The ability to hear sounds at all angles and levels sets this system apart. I didn’t know what a hone theater system truly was until I got my Q990f. I’m sold!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US