Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Great product
on July 18, 2026
Posted by: Skyler
[This review was collected as part of a promotion.] Is a super good sound system for the money I love the easy setup and the amazing sound quality it produces in movies. Feeling like I'm actually inside of the movie itself especially using the built in microphones on the sound bar to tune the sound specifically to your room
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features, easy setup, even better price
on July 17, 2026
Posted by: Dabrecht
[This review was collected as part of a promotion.] Has been a very good experience - the included instructions are very clear, setting the speakers up was very easy, the reads and sub connect wirelessly to the main soundbar so there isn't a mess of wires, and the wireless connectivity is very good, don't notice any sound latency. The surround features are very nice, my favorite is using adaptive sound mode for full immersion, and if I notice anything off in sound levels or balancing I can calibrate them in the smart things app quite easily.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on July 13, 2026
Posted by: Joejoe
[This review was collected as part of a promotion.] Live my siund bar and rea we speakers. It is easy to use easy to set up and hasv great sound. It's a little pricey but over all great
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Soundbar
on July 8, 2026
Posted by: ZFG_
from Abilene, TX
[This review was collected as part of a promotion.] Wanted to try something new and found this for a decent price and its been great. Way louder than what I expected and great sound over all with the surround sound. For my taste I didn't need to mess with the settings much and calibrate it but even when I did calibrate the subwoofer it was even better experience with the immersive sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best for night movie
on July 8, 2026
Posted by: TrueMan
[This review was collected as part of a promotion.] It the best partner for movies, IT is super experience
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid at all costs, horrible software problems
on July 7, 2026
Posted by: fatboypup
from Phoenix, Arizona
[This review was collected as part of a promotion.] Mine bricked itself after less than a week stay away!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, July 13, 2026
Hi fatboypup,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990F Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990F Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Atmos Performance and Clarity
on July 6, 2026
Posted by: SivaK
from Fort Worth, TX
[This review was collected as part of a promotion.] The HW‑Q990F delivers outstanding clarity and immersive Atmos performance. Calibration was quick, and SpaceFit Sound Pro noticeably improved the balance in my media room. Dialogue stays crisp even during heavy action scenes, and the surround field is wide, accurate, and genuinely cinematic. The rear speakers integrate seamlessly with the bar, producing convincing height effects and smooth transitions. Bass from the subwoofer is tight and controlled without overpowering the mids. Overall, this system transforms movies and sports into a theater‑level experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding sound and imaging
on July 5, 2026
Posted by: Larry
[This review was collected as part of a promotion.] I paired this sound bar with my 75 Class Neo QLED 8K, and wow the picture and sound imaging are 2nd to none! The sound immersing through WIFI didn't miss a beat. The assembly process and speaker pairing was seamless, it is a very slick system.
I paired the rear speakers on Kanto SPH adjustable speaker stands from Crutchfield allowing me to dial in the rear sound imaging.
Back story, I had a Shure Surround Sound 5 amp system, that when assembled (cables everywhere) was awesome, however the Samsung technology and simplified assembly and sound left me packing my Shure system up for long term storage.
Written by a customer while visiting Samsung US