Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
4
Just perfect
on July 26, 2026
Posted by: Hurts2hearshawn
[This review was collected as part of a promotion.] Sounded crisp clear with a mix of that bass im always playing around with to get it exactly right superb product pricey yes but samsung done their job now im not sure about other top brands being better but I loved those one superb job well done samsung
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Audio Engineers Perspective - ITS AMAZING
on July 26, 2026
Posted by: Bgonzo99
from Ortonville, MI
[This review was collected as part of a promotion.] Great experience with ease of set up. Sound quantity is beautiful as an audio engineer myself I was very impressed. Would recommend to any one audiophile or music head or movie lover who likes great and amazing sound quality
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Sounds Good
on July 25, 2026
Posted by: Whois97
from Tampa
[This review was collected as part of a promotion.] Sounds good, clarity is great, however the base could be much better and the sound is definitely not a room filling or immersion. Like the connectivity with samsung phones.
Features
5
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
System integration performance
on July 25, 2026
Posted by: Larry
[This review was collected as part of a promotion.] Wow, I paired my rear speakers with Kanto SPH adjustable speaker stands from Crutchfield to further optimize the surround imaging from my Q990F.
Optimized speaker placement paired with my NEO QLED 8K offers stellar viewing and sound reinforcement, the lows and highs and clarity, well it is slick!
At this price point the visual and sound imaging is second to none. Samsung simplified the cable placement though the use of Bluetooth connectivity.
I own a Shure Surround 5 amp system with 2 sub, 4 rears, and 3 center front speakers 1 LS 1 RS, the cables and system are now in storage.
Optimized speaker placement paired with my NEO QLED 8K offers stellar viewing and sound reinforcement, the lows and highs and clarity, well it is slick!
At this price point the visual and sound imaging is second to none. Samsung simplified the cable placement though the use of Bluetooth connectivity.
I own a Shure Surround 5 amp system with 2 sub, 4 rears, and 3 center front speakers 1 LS 1 RS, the cables and system are now in storage.
Written by a customer while visiting Samsung US
Customer Rating
5
The best soundbar that exists today. Must buy
on July 24, 2026
Posted by: thesoundwhiz
from Charlotte
[This review was collected as part of a promotion.] This is the best surround sound speaker i have ever used. It connects seamlessly and produce an immersive surround sound. It was extremely easy to calibrate and add a lot of clarity to every dialogue.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Reboots randomly daily under latest firmware
on July 23, 2026
Posted by: Cellsafemode
from California
The soundbar under the latest firmware reboots randomly every day, sometimes more than once a day. I have auto update enabled and it's connected to the internet. Nothing i do makes any difference as others have mentioned and as an easily googlable reddit thread references the same problem under the current latest firmware. You can wait for it to reboot or pull the power and plug back in to expedite the reboot. Either way, for how much this costs, it's not acceptable. To clarify, this is not a satellite speaker connectivity issue, or some input connectivity issue. The soundbar has some sort of failure causing it to trigger a reboot. All we can seemingly do is wait and hope for a firmware update to fix this, unless this is some bad lot with a hardware problem. Other than this deal breaker issue, it's been great
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Solutions, July 27, 2026
Hello Cellsafemode,
Thank you for taking a few moment to review the Samsung HW-Q990F Soundbar.
Here are some troubleshooting steps to try.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a few moment to review the Samsung HW-Q990F Soundbar.
Here are some troubleshooting steps to try.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
samsung soundbar
on July 20, 2026
Posted by: annonymus
the sound and the design of the product its as what you expect
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Solutions, July 21, 2026
Hi annonymus,
Thank you for purchasing the Samsung HW-Q990F and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Thank you for purchasing the Samsung HW-Q990F and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Sound ... Very Easy to Set Up
on July 20, 2026
Posted by: Decka
from Richmond, Virginia
[This review was collected as part of a promotion.] Clear, Immersive Sorround Sound and Easy Connection, Distintive Calibration
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US