Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8 out of 5
4.8
(688 Reviews)
Open Ratings Snapshot
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product. 
(
216 out of 227
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5 out of 5
5
Great features!
on August 14, 2026
Posted by: Danimo
[This review was collected as part of a promotion.] It has been awesome! I enjoy watching movies or listen to music!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Premium Sound Without the Hassle!
on August 6, 2026
Posted by: Jaxx
from Arizona
[This review was collected as part of a promotion.] I recently picked up the Samsung HW-Q990F, and from the moment I opened the box, it felt like a premium product. Everything was well-packaged, the build quality was solid, and I was honestly surprised by how straightforward the setup process was. Within about 15 minutes, I had the soundbar, subwoofer, and rear speakers connected and ready to go.
The first movie I watched was where the Q990F really won me over. Dialogue was crystal clear, even during loud action scenes, and the Dolby Atmos effects made it feel like sound was coming from every corner of the room. Explosions had real impact, but what impressed me most was how balanced everything sounded. The bass is deep and powerful without drowning out voices or other details.
Gaming was just as impressive. Whether I was hearing footsteps behind me or environmental sounds all around, the surround effects added a level of immersion that my TV speakers simply couldn't match. It genuinely made games feel more engaging and cinematic.
What I like most about the Q990F is that it delivers a true home theater experience without the hassle of a traditional surround sound system. If you're looking for a premium soundbar that's easy to set up, sounds incredible for movies and gaming, and requires very little tweaking, I can confidently recommend it. It's one of those purchases that made an immediate difference the moment I turned it on - 5/5!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Movies and Music superstar!
on August 5, 2026
Posted by: Ablazen
[This review was collected as part of a promotion.] Bought this after doing some research on turnkey entertainment audio systems. As an avid movie watcher and music lover I was pleasantly surprised. I was expecting the immersion of the surround sound but what I wasn’t excepting is for the clarity and precision of the system compared to some of the Hifi music powered speakers I own. The calibration of the adobe atmos sound bubble was perfect and is now my perfected device for listing to music as well as watching movies, especially with its easy connectivity with my tidal music app on my phone using tidal connect.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy installation
on August 5, 2026
Posted by: Movie lover
from Carlsbad nm
[This review was collected as part of a promotion.] easy to install and use Great Sound decent features
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overall Great
on August 5, 2026
Posted by: Samsung Owner
[This review was collected as part of a promotion.] Overall great sounding product. The only reason 4 stars is the lack of instructions that comes with it. The different setting is not on the paperwork that come with it and had to rely on internet.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound
on August 5, 2026
Posted by: Jerry
[This review was collected as part of a promotion.] Setup was easy. The surround sounds are impressive.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic sound for the money.
on August 5, 2026
Posted by: Erniejade
from Illinois
[This review was collected as part of a promotion.] Great sounding unit. I got mine on a Woot special about a year ago. I like the app to customize the sound for music or TV and the night mode for when people are sleeping. The private mode is also a nice touch to keep it quiet at night while you watch TV.
The small subwoofer box that has 2 8" woofers have a nice tight natural sound. Don't expect it to shake a monster living room but, in a normal medium sized room, it has plenty of clean bass.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my sound system
on August 5, 2026
Posted by: SGupta
from new jersey
[This review was collected as part of a promotion.] I have the OLED TV from Samsung, this system connected to that- Watching TV is so enjoyable!. I also play music from my phone and i love the sound quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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