Customer reviews from Samsung US
Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Average customer rating
4.8
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
596
4 Stars
65
3 Stars
15
2 Stars
4
1 Star
8
95%of customers recommend this product.
(
216 out of
227)
Customer Reviews for Samsung - Refurbished Excellent - Q-Series Soundbar HW-Q990F 11.1.4 ch w/ Subwoofer and Rear Speaker - Graphite Black
Customer Rating
5
Great sound system
on August 20, 2026
Posted by: JoseE
from Desert Hot Springs, CA
[This review was collected as part of a promotion.] I actually have the Q990F (2025) system and it paired with the 85” Samsung Neo QLED TV set to the Q-symphony mode is just like being at the movies, only better because I always have the best seat.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on August 20, 2026
Posted by: Perry
from Yardley Pennsylvania
[This review was collected as part of a promotion.] It was very easy to set up with Samsung TV and Nvidia Shield Pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Happy when it works!!
on August 20, 2026
Posted by: Briansr77
from Burgettstown PA
[This review was collected as part of a promotion.] For whatever reason the system cuts out frequently. Whether it’s powering off, or switching between hdmi/arc and WiFi and tv speakers. I’ve tried multiple things to correct the issue but nothing has worked yet. When it is working it’s phenomenal!! But keeping it working is the issue. I guess the only thing I haven’t tried is an update to the software. But it claims it’s up to date. I’m hoping one day I figure it out, this wasn’t a cheap system.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, August 20, 2026
Hi Briansr77,
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
If you are connecting wirelessly, make sure both the TV and soundbar are connected to the same Wi‑Fi network
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-Q990F Soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
If you are connecting wirelessly, make sure both the TV and soundbar are connected to the same Wi‑Fi network
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT UNIT!
on August 20, 2026
Posted by: Popeye1953
from Roseville
[This review was collected as part of a promotion.] I love the new upgrades from my 10 year older system. Easy to setup and use.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Does everything u need it to do
on August 20, 2026
Posted by: cyc2026
[This review was collected as part of a promotion.] great set up, only thing slacking are the rear chanels, they're a bit underwhelming
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pair this with an OLED TV your at AMC
on August 20, 2026
Posted by: ET916
from Passaic
[This review was collected as part of a promotion.] Beautiful immersive sound that echos all over, I live in an apartment and got a noise complaint but I don’t care. Dolby with this surround sound system is top tier from the vibration of subwoofer that echos the room and sound to the sound bar and speakers that fills the room, it’s a amazing experience
I can really compare to going to AMC and buying tickets to a movie being presented in Dolby (as far as sound is concerned) obviously the Q-symphony elevates it even more so me having the s95F plus these speakers it really feels like Dolby at AMC
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hands down the best sound system
on August 20, 2026
Posted by: Manoj
[This review was collected as part of a promotion.] Hands down the best sound system, the clarity is amazing. I turn it on everyday for the immersive experience. The surround sound is amazon too, I recommend to put the rear speakers, mount or next to you to get the full immersive experience. It calibrates and connects so perfect that I recommended these to my family and friends
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound system!
on August 20, 2026
Posted by: SoundJunkie
[This review was collected as part of a promotion.] This sound system is awesome! very easy to connect and sound is very clear for every type of content you have to play. You feel inmersed with all the speakers and sound waves comming from everywhere!
Written by a customer while visiting Samsung US